McGrath Honda of Elgin - Service Center

My salesman Sheki Biba was helpful, professional, and very nice person. The rest of the staff was helpful. very nice person. The rest of the staff was helpful. More

I appreciate the same day service and the personal attention from the McGrath staff. I was in and out in a good amount of time with the services rendered as outlined in our initial conversations. attention from the McGrath staff. I was in and out in a good amount of time with the services rendered as outlined in our initial conversations. More

Excelente service very professional staff and very clean service department the service writer explained all my car needs service department the service writer explained all my car needs More

My Service Consultant, Jerry Nepermann, is a competent professional who has provided excellent service to me for many years. I recently had an appointment with him for scheduled maintenance for two items. professional who has provided excellent service to me for many years. I recently had an appointment with him for scheduled maintenance for two items. He informed me of another service item that was due. I appreciated that, and authorized the work. As a senior citizen on a retirement budget, I was delighted that he applied a promotional discount to all of the services I needed! Jerry is thorough, honest and friendly. More

Service performed promptly. A lot of my settings were messed up and I have had to reset. Service adviser professional and friendly. A lot of my settings were messed up and I have had to reset. Service adviser professional and friendly. More

Great Service- Prompt and efficient- Friendly staff- would recommend to any one looking for service options would recommend to any one looking for service options More

I appreciate the professional and courteous treatment I received from Jerry Nepermann, and my car was returned to me in a clean and well-running condition. received from Jerry Nepermann, and my car was returned to me in a clean and well-running condition. More

Great service from Gerardo Shariff! very friendly and efficient. He explained everything in great detail! very friendly and efficient. He explained everything in great detail! More

ZERO STARS IF IT WAS POSSIBLE ! !! WORST DEALERSHIP EVER !!! STAY AWAY!!!THE SALES PEOPLE KNOW NOTHING ABOUT THE CARS OR PROMOTIONS . WE RECIEVED THE CAR A WEEK LATE AFTER WAITING A !! WORST DEALERSHIP EVER !!! STAY AWAY!!!THE SALES PEOPLE KNOW NOTHING ABOUT THE CARS OR PROMOTIONS . WE RECIEVED THE CAR A WEEK LATE AFTER WAITING A MONTH. THE CAR HAD A CHIP IN THE BUMPER .THEY ASSURED US IT WOULD BE FIXED . ALL THEY DID WAS ADD TOUCH UP PAINT AND THE BUMPER IS STILL DAMAGED . HAD THE CAR IN THE SERVICE FOR 3 WEEKS OUT OF THE 8 WEEKS WE HAVE OWNED IT. A WEEK TO CORRECT THE CHIP AND INSTALL HONDA ACCESSORIES . BROUGHT IT BACK TO SERVICE A WEEK LATER CAUSE A BRAKE LINE BROKE. THEY TOOK OFF THE STEP RAIL THEY INSTALLED AND PUT IT BACK ON DAMAGING THE BOTTOM OF THE CAR OR THE STEP RAIL CAUSING A GAP FROM THE RAIL TO THE CAR . THEY HAD THE CAR ANOTHER WEEK TO TELL US ITS FROM NORMAL WEAR AND TEAR . MIND YOU WE BOUGHT THE CAR IN JULY OF THIS YEAR WE BOUGHT A EXTENDED WARRANTY AND ITS STILL UNDER HONDAS WARRANTY . BUT THEY REFUSE TO COVER IT . IF IT WAS INSTALLED CORRECTLY IN THE FIRST PLACE THE BRAKE LINE AND THE STEP RAIL WOULD OF NOT BROKE IN 5 WEEKS TIME. I WILL ADD PICTURES SOON AS WE GET THE CAR BACK . IM SURE HONDA DOES NOT MAKE CARS PARTS OR ACCESSORIES TO LAST 5 WEEKS. THE HOOD COVER WAS NOT CENTERED OR TAPE DOWN CORRECTLY . WE HAD OTHER ACCESSORIES INSTALLED BY THEM TOO AND NOW WE HAVE TO GO TO A DIFFERENT DEALERSHIP TO HAVE THEM CHECK THE WORK THEY DID AT ELGIN HONDA . WILL BE FILING A COMPLAINT WITH HONDA AND BBB More

I was a drive-in customer and was greeted upon arrival and told a service consultant would be with me shortly. After a few minutes was greeted by Justin Becker and my service experience began. Once at his and told a service consultant would be with me shortly. After a few minutes was greeted by Justin Becker and my service experience began. Once at his terminal he reviewed the suggested maintenance schedule for 30K miles and was not at all pushy. I had a choice of when to do the maintenance now at 29.3k or wait until the next visit. We worked out pricing with coupons for this visit to do all 4 items (oil change with tire rotation, brake fluid replacement, transmission fluid service, transfer case service. Since I chose to wait Justin told me I should be out by 1:30 and to my surprise I was out at 12:50. Thank you Justin great job. Greg Parker More