McGrath Honda of Elgin - Service Center

It was very easy to get an appointment. The service writer was very attentive and understood why I was requesting service (fuel pump recall). The service writer offered me a shuttle ride home or an op writer was very attentive and understood why I was requesting service (fuel pump recall). The service writer offered me a shuttle ride home or an opportunity to wait. I decided to wait and the repair was done in a reasonable amount of time. This service visit was a pleasant experience. More

Melia was very nice and courteous with a friendly customer service attitude. She promptly checked us in for our service appointment and even got a loaner car for convenience. customer service attitude. She promptly checked us in for our service appointment and even got a loaner car for convenience. More

The service call was timely, The service report was reviewed with me so I knew what had been done. I was very satisfied with the overall experience. reviewed with me so I knew what had been done. I was very satisfied with the overall experience. More

The service advisor did a good job. My CRV was brought in for routine maintenance minder service B. The service advisor resolved an issue with a “low tire pressure” alert. in for routine maintenance minder service B. The service advisor resolved an issue with a “low tire pressure” alert. More

The service department is excellent. The waiting area was spacious and most comfortable. And my car was ready earlier than what I was told. I like that! Thank you. was spacious and most comfortable. And my car was ready earlier than what I was told. I like that! Thank you. More

Bruce was very courteous and friendly. Explained repair necessary but was not pushy and accepted my decision w/class. I was impressed with the service Department in general. necessary but was not pushy and accepted my decision w/class. I was impressed with the service Department in general. More

Service consultant is always friendly weather he is helping or a co-worker is assisting me. He did assist me in looking up possible answers for making a spare key for a make and model suv that is no lo helping or a co-worker is assisting me. He did assist me in looking up possible answers for making a spare key for a make and model suv that is no longer being made More

Costumer service is great. (Jason) He explaines everything what I need to know anojt my service hos recommendations were good and The attention to his clients are exceptional everything what I need to know anojt my service hos recommendations were good and The attention to his clients are exceptional More

From the time I called and talked to Niko about the problem with my tire, he helped me calm down and made me feel like he really cared about me and my car. He could have given me an appointment for the problem with my tire, he helped me calm down and made me feel like he really cared about me and my car. He could have given me an appointment for the that day but told me it would take a couple of hours so I chose to wait until the following day. From the moment I arrived, he was so comforting and helpful explaining everything to me and showing me where I could wait to have my car fixed. He came several times to inform me about the process and the time element. Because my car was still under warranty, he told me the new tire would not cost me anything. How great was that! After it was ready to go, I ask if I could have him help me with some of the car's amenities. He sat in the passenger seat and showed me how to do various things on the car. He was really exceptionally helpful and knowledgable about my Honda Fit. I really appreciate everything he did to help me with my car. More

Service department was great. Attentive and promised to complete work as fast as possible which they exceeded. Super experience all around from greeting to completion. complete work as fast as possible which they exceeded. Super experience all around from greeting to completion. More