McGrath Honda of Elgin - Service Center

I brought our CR-V in for service. Bryan was the man that helped me and he was patient and professional. He explained everything so I understood. Thank you. helped me and he was patient and professional. He explained everything so I understood. Thank you. More

Bryan C did a great job. Kept me informed, answered questions, offered advice. Seemed very knowledgeable and friendly and made the service visit a pleasant experience and represented your dealership ve questions, offered advice. Seemed very knowledgeable and friendly and made the service visit a pleasant experience and represented your dealership very well.. More

Oil change and tire rotation was done and completed in under the 90 minute window (75 minutes). Not 5 star because no one reset tire sensor which went off while I was driving on I90. under the 90 minute window (75 minutes). Not 5 star because no one reset tire sensor which went off while I was driving on I90. More

Very prompt service. Friendly people easy to deal. Timing of service is very accurate. Highly recommend my family & friends to visit this dealer for future car buying. of service is very accurate. Highly recommend my family & friends to visit this dealer for future car buying. More

Service consultant was helpful and friendly. Work performance was professional and in a timely manner. They follow protocols and make sure customer is totally satisfied performance was professional and in a timely manner. They follow protocols and make sure customer is totally satisfied More

I had a bad mishap with a flat tire...they took care of it asap and put me in a loaner while all the work was done...incl an alignment. They are all very courteous and helpful. And I used my tire warra it asap and put me in a loaner while all the work was done...incl an alignment. They are all very courteous and helpful. And I used my tire warranty also. More

Friendly knowledgeable staff. Service department was great. Brought it in for oil and other items found. A large one under extended warranty. Scott Anderson explained it well great. Brought it in for oil and other items found. A large one under extended warranty. Scott Anderson explained it well More

My tire pressure was low as I had a small nail in my tire. I was very pleased with the efficient way my tire repair was handled when I arrived at the service center. tire. I was very pleased with the efficient way my tire repair was handled when I arrived at the service center. More

Used to be a great place. First my clutch burnt out at 20k miles... very abnormal. Brought it in, was told $100 to diagnose it. Received a call saying they need a go ahead for $1100 for a further diagnosi 20k miles... very abnormal. Brought it in, was told $100 to diagnose it. Received a call saying they need a go ahead for $1100 for a further diagnosis. So now they are deceiving me. I already told them what was wrong. They act like I didn’t know anything and keep trying to push unnecessary parts on me... totaling to $5800!! I went in and said I need my clutch replaced, a clutch replacement does not cost $5800!! They will befriend you as much as they can but in reality they are still for the company, they could care less about the customer. They could not even give me another price. So ok, I get my car towed to another shop. That day I get a call from the mechanic, “hey your clutch kit will be here tomorrow. This is an OEM Honda clutch kit, for $450.” $450!!!! Not $5800!!! The labor I’m paying for the shop still doesn’t total up to $5800! I’m paying around $1500 TOTAL for a repair by a company that cares about their customers not one that will screw you for everything you have. Tread carefully if you go here, they will deceive you. More