McGrath Honda of Elgin - Service Center

Always a smile every time I leave the dealership service. They always put their customer first, know how to listen, leaving me all decisions. They do not pressure me on additional service yet they recommend They always put their customer first, know how to listen, leaving me all decisions. They do not pressure me on additional service yet they recommend instead. They take care of my car like I do. They work so professional which is the opposite of the other dealership (VW) across the street. Thousand thanks! More

Was welcomed in an unpleasant manner. Employee didn't converse much and seemed annoyed. When service was done he improved his attitude but it was sort of late by then. Already created a negative vibe for converse much and seemed annoyed. When service was done he improved his attitude but it was sort of late by then. Already created a negative vibe for me. More

Clean and prompt service. The service agents know me by name and welcome me back each time. There are times when I come in just for an oil change and more work needs to be completed and I didn’t plan for name and welcome me back each time. There are times when I come in just for an oil change and more work needs to be completed and I didn’t plan for the expense the service agents helps me to divide up the work between a few appointments spread order time. Thanks for all the help! More

Among the best. Very large, clean customer waiting area and the techs are friendly and knowledgeable. A+ all around. Honestly, it is a destination dealership. and the techs are friendly and knowledgeable. A+ all around. Honestly, it is a destination dealership. More

Great service Went in for oil change and tire rotation. Also was told the car needed a rear end alignment. Everything went well. Always have great service. Went in for oil change and tire rotation. Also was told the car needed a rear end alignment. Everything went well. Always have great service. More

Routine maintenance service Very satisfied with the excellent service and care of my vehicle. They are thorough, professional, and friendly. I would highly recommend McGrath Ho Very satisfied with the excellent service and care of my vehicle. They are thorough, professional, and friendly. I would highly recommend McGrath Honda if you are looking for a new or certified Honda vehicle. Love my Honda! More

Great experience at McGrath-Elgin I have had good experience with the sales department and the service department. We have purchased our last 3 cars there. I particularly appreicate I have had good experience with the sales department and the service department. We have purchased our last 3 cars there. I particularly appreicate the ready availability for a loaner vehicle when the vehicle has to stay for a while. Also appreciated are the courtesy car washes for the life of the vehicle. More

Great service! They had my car in and out of there in less than an hour for a oil change and tire rotation! Super fast and efficient! Go in and ask for Martin, he was great! less than an hour for a oil change and tire rotation! Super fast and efficient! Go in and ask for Martin, he was great! More

Scheduled service under contract Everything went smoothly and was completed properly. I was advised when my service contract expires so I an plan my 2 service dates in 2020 to fall u Everything went smoothly and was completed properly. I was advised when my service contract expires so I an plan my 2 service dates in 2020 to fall under the contract - very helpful. And they actually found the gear shifter bezel they had ordered for me last spring and installed it also (which I had known was at my expense). I was overall very pleased My service advisor was Jerry Nepermann. More

They damaged my car and have told me not to ever come back They damaged my car and then asked me not to come back. I purchased my car though this dealership. I've been taking my car there for car washes ever s They damaged my car and then asked me not to come back. I purchased my car though this dealership. I've been taking my car there for car washes ever since I purchased it. The gentleman who washed my car kindly asked if I would like him to vacuum out the interior (I had no idea they'd even do that). I accepted and when I got back in my car I had 3 big, noticable scratches on my dashboard. I noticed it once i got on the expressway. I called and complained and brought it back in the following day. It was pretty much my word against his that he did the damage. He acknowledged that he vacuumed the dashboard as well. I talked to the floor manager and she was extremely rude and kept asking me what I wanted from her. She stated they could not get the scratches out and would not replace the whole dash for 3 scratches. So I bring my car in and leave with scratches and the female manager treated me like I was wrong for being upset. She even told me never to come back there again, even though I am awarded free car washes since I purchased my car there. I call the general manager, explained the whole thing to him, he sounded sympathetic and said he would look into it and call me back. That was over a month ago. I've called three more times since then and left messages but nothing. The customer service there is completely unprofessional. The management there is beyond disrespectful. More