McGrath Honda of Elgin - Service Center

I ORDERED THE PARTS OVER THE PHONE AND WAS QUOTED THE I ORDERED THE PARTS OVER THE PHONE AND WAS QUOTED THE PRICE BE MATCHED WITH OTHER DEALER ONCE TRAVELED TO DEALER TO FIND THEY DON'T LIKE TO PRICE MAT I ORDERED THE PARTS OVER THE PHONE AND WAS QUOTED THE PRICE BE MATCHED WITH OTHER DEALER ONCE TRAVELED TO DEALER TO FIND THEY DON'T LIKE TO PRICE MATCH INSTEAD ASKED ME THE REASON WHY WOULD I NOT GO THERE FIRST PLACE ... UNBELIEVABLE I USED TO GO FOR SERVICE WHEN THEY WERE NEWLY OPEN THEN IT WAS GOOD TOO. NOW SEEMS THEY ARE TOO BUSY FOR SMALL JOBS PRICES ARE TOO HIGH FOR SAME JOB COMPARING TO OTHER HONDA DEALER SPECIALLY BRILLIANCE HONDA I HIGHLY RECOMMENDED... More

Had an oil and filter change on my 2003 Honda CRV. I usually bring my own oil and just pay for the oil filter and labor. During my most recent oil change,my mechanic noticed that I had the same oil filt usually bring my own oil and just pay for the oil filter and labor. During my most recent oil change,my mechanic noticed that I had the same oil filter-It was not changed during the oil change at Mcgrath.We suspect they just drained the oil and refilled it.We also doubt if they ever changed the oil.....I was billed dor labor and oil filter and had to wait almost 2 hours to get this simple routine procedure done. More

Have used this dealership for 3 years after buying my new van there. Everytime I bring the car in for service they forget some detail. Typically to reset the oil status so that it starts flashing at you van there. Everytime I bring the car in for service they forget some detail. Typically to reset the oil status so that it starts flashing at you in a couple weeks. Buying experience was not positive. New sales guy was great, friendly and helpful. When I finished up the deal with the sales manager I felt like I needed a shower. Buying a new car shouldn't feel like you're buying a car from "billy-jo bob" at the corner dealership. Yesterday I dropped my van off for more service, this time it was the AC and a bad tire. They asked if I'd like to wait because it shouldn't take long, I said no. 4 hours later they had not called me to give me an estimate. I called them, they knew what was wrong, but hadn't called. I told them to do the work but specified that I wanted the car back that night. "No problem" No call. I call this moring to see if its done. "All I can tell you is its in the garage, I'll call you back when i know more" I speicified that I needed the car today. Its been 2 hours, no call back yet. They have had the car for 20 hours at this point, all they are doing is recharging the AC. More

Its a BIG NO from myside and I never recommend anybody atleast to talk to these guys. They are very big game players. They talk talk and talk and never keep up the words. I walked in to buy a new Honda Ci atleast to talk to these guys. They are very big game players. They talk talk and talk and never keep up the words. I walked in to buy a new Honda Civic and I was very particular about the color. First I approached these guys and they promised me a quote and also said they got the color I was looking for. Later when I was there to buy, the quote changed to a higher price. Even though Honda of Lisle offered a lower price they confessed that they dont have the color I was looking for. So I dont have any other option except to approach these guys again. They took the deposit from me and said they dont have the car and made me to wait more than 2 weeks. Every day they tell you a new story. And finally I was pissed off with them and dropped the deal. And the other bad part of these guys is they complain about the other dealers also and just make stories out of that. They dont know how to deal with the customers and they all know is to blame their competitors. GUYS, NEVER APPRACH THEm More