McGrath Kia Highland Park

Had a great experience and Joanna was wonderful to work with. Answered every question and helped work with me around my requirements. Highly recommend! with. Answered every question and helped work with me around my requirements. Highly recommend! More

Spoiler Alert: In the end, it was totally in vain! TLDR; Don’t waste your time dealing with McGrath Kia of Highland Park. If I could leave a negative star rating, I would. This kind of operation i TLDR; Don’t waste your time dealing with McGrath Kia of Highland Park. If I could leave a negative star rating, I would. This kind of operation is what gives salespeople a bad name. The level of unprofessionalism shown by Joanna and her sales manager, Angelo, made it readily apparent that my experience can't be a one-off, it’s their practice. Spend your money somewhere else - especially if you’re shopping for a vehicle online. You’ve been warned. When I sent an email inquiring about a VW Atlas that was listed at McGrath Kia of Highland Park, there were immediate and continuous responses over the course of nearly a week from sales reps that provided details about the vehicle I was interested in purchasing. I was straightforward in letting them know that I was located nearly 3 hours from their location and fully intended to buy the Atlas, but couldn’t make it there in person until Saturday. I verified that the vehicle had all of my specifications and requested updates on the availability. Mid-week, I was sent an email indicating the SUV was claimed by someone else from out of state, but it was still being offered since it hadn’t been picked up from the lot. On Friday, I responded with an inquiry of availability and asked for an invoice with out-the-door pricing, as well as conditions for holding the vehicle until I could arrive the next day. Joanna sent over the pricing details but told me that she couldn't prevent the vehicle from being sold that day, however, if it hadn’t by the next morning that I could provide her with a screenshot of my mapped trip and eta and she would reserve it for me. I was guaranteed in writing by Joanna that my 150 mile trip to their lot wouldn’t be made in vain. Early Saturday, prior to the dealership even opening, I texted her a photo of the cashier’s check I had endorsed to McGrath Kia of Highland Park for the amount specified plus the screenshot per her request. I let her know that I was on my way from Michigan and wanted to confirm the message was received. In her reply, she indicated that the information was forwarded to her manager and she would have the Atlas waiting for me when I arrived. When I was about an hour away, I provided an update with a slightly earlier ETA. Unbeknownst to me, as I was not receiving notifications while continuing my drive, Angelo, her sales manager, sent me an email when I was about a half hour from their location indicating that the vehicle was sold, followed by a text from Joanna asking if I received the message. I had not checked my phone prior to entering the dealership, so when I was directed to Joanna’s desk and she hastily ran off, I was both confused and concerned. After waiting for nearly 10 minutes, Angelo approached the desk and told me he had upsetting news. He crouched down to where I was sitting and asked if had received his message and then said that another customer came in from Ohio and the Atlas was sold. As I began to respond, Angleo’s dismissive and condescending excuses for selling the vehicle out from under me were nothing short of infuriating. Then, he had the audacity to offer me compensation for my gas expenses to their dealership as a consolation for leaving without the SUV I was already promised. What an insult!? After that pathetic display, you can be certain that McGrath Kia of Highland Park will not receive a penny of my money. Don’t be like me and save yourself the trouble of wasting the better part of a week on a vehicle from this place. More

Great experience so far. Nice location, helpful sales and finance team. Smooth process, will return Nice location, helpful sales and finance team. Smooth process, will return More