McGrath Kia of St Charles

Was looking for a specific used vehicle & their lot happened to get one in. Purchased from McGrath Kia of xx. Charles in April of 2026. All the workers on the floor were very pleasant. The sales rep happened to get one in. Purchased from McGrath Kia of xx. Charles in April of 2026. All the workers on the floor were very pleasant. The sales rep that helped me specifically, was Vearle. He was fantastic. Answered all my questions, well informed, lots of experience, honest, fun & easy going. Although, it felt difficult to get the attention of upper management. Carlos Fuentes was quick, brief, with short answers & not a whole lot to include. He could have been busy, it's just the impression I got. Vearle made sure to be as helpful as he could with me regarding additional requests. There was a little issue with some paperwork after the fact, which almost required me to make the 2+ hour drive back to the store. Instead, they sent someone to me to sign some additional papers. That was helpful, but I feel avoidable. Otherwise, document signing & all employees I encountered while doing so were very pleasant, friendly, well informed & I would recommend. The vehicle was in great condition when I picked it up. The service department did a solid job cleaning it up. It is a used vehicle & has some minor flaws, but it is what I was looking for & has operated perfectly. All inspections after purchase have been clean. Vehicle has no current major issues that need addressed and it appears ready to run for awhile. Solid, dependable and trusted vehicle that I assume McGrath Kia inspected to make sure it was good to go. The pricing was competitive to the market, but if you have other options, might be worth it to talk down some dollars. They are by no means way over priced though. Beautiful store.. bright, clean, spacious, comfortable, vibrant & felt welcoming. Lots of options & available help at the store. Photos & information about vehicle were clear, upfront, correct & nothing surprising or disappointing. All available information online was helpful & transparent. Great communication via email/online & in store. Online information was up to date, current & correct. I wanted to wait a few months to see if anything wild happened since my purchase, but it's been a solid vehicle. All paperwork was handled in a timely fashion & I've had zero issues. I know McGrath Kia is in the business of selling KIA, but the used 2017 Mazda CX-5 I purchased from them was a win for both sides. I appreciate not given a big hat to wear during my purchase, but I did ring the bell... but I broke it. LoL! I drove hours because I was fairly confident after communications & descriptions online that I was a likely purchaser for this vehicle, and just my luck, I was. I had been looking at buying for 5 months but rarely found what I really wanted. Had to purchase after seeing some sell from under me. It was a pretty fast purchasing process all around. Might have been their easiest car sell of the year. Conclusion: I trust & feel confident purchasing from McGrath Kia. The process was easy & the staff was inviting & friendly. Store was in fantastic condition. No issues at all. Wish I saved some money, but I'll pay extra for a vehicle ready to go and solid for travel with no updates needed. The vehicle has been great to me. Thank you Vearle, I appreciate your help. Buy a car from the guy! More

Stay away from Kia of St. Charles IL I purchased a brand new 2026 K5 from this dealer three months ago and immediately noticed they damaged the car in multiple areas after Charles IL I purchased a brand new 2026 K5 from this dealer three months ago and immediately noticed they damaged the car in multiple areas after a service appointment I had. They took over 30 days to repair and repaint my side mirror from a faulty carwash, repaint the hood due to paint etching from bird poop they never cleaned off, replace door trim due to the mechanic gouging the plastic with his fingernail, replace the mirror motor they broke when repairing the mirror paint, and replace the taillight bar due to deep scratches from their PDI delivery. They finally made the repairs to everything but now they’re fighting me on the taillight even though they told me it was probably their fault because it’s too expensive to replace. According to them, it’s too costly to do the right thing so they’re not going to do anything at all. They’ll gladly sell me another car if I’m not happy with mine, but when it comes to fixing their incompetence and mistakes, they’re not going to even pretend to help. So let this be a warning if you buy a car from them that they’re going to damage it and tell you too bad because doing anything correctly will result in them losing money. They want you to lose your money on their mistake. Kia of St. Charles is the absolute worst place to buy a car. Stay far away. More

Worst car buying experience of my life. Do not go here!! Ghosted after sale. Bad Do not go here!! Ghosted after sale. Bad More