McGrath Volvo Cars Barrington

Would I buy my seventh Volvo from Franz Mausser if I didn't trust him and value his knowledge and expertise on their cars? Franz is top notch, along with their service department. didn't trust him and value his knowledge and expertise on their cars? Franz is top notch, along with their service department. More

McGrath Volvo renewed my belief that the car buying experience can be great. All the staff I interacted with were professional, knowledgeable and at no time did i feel pressured. Julio Z was fantastic experience can be great. All the staff I interacted with were professional, knowledgeable and at no time did i feel pressured. Julio Z was fantastic to work with, he took the time to explain the details of the vehicle I purchased, and made sure I felt comfortable with all aspects, especially the tech part. Din in finance walked me through each aspect, and explained things very well when I had a question. I look forward to many years with my new Volvo! Thanks McGrath More

I had a nice smooth easy experience at this dealership! Friendly staff and clean building. Friendly staff and clean building. More

Volvo car inventory was varied and large amount to choose from but the main reason I went to McGrath was Franz Mausser who I previously made a Volvo purchase. Once again, working with Franz the process was from but the main reason I went to McGrath was Franz Mausser who I previously made a Volvo purchase. Once again, working with Franz the process was smooth and I confidently was able to make the preferred purchase in a timely manner. I highly recommend contacting Franz Mausser at McGrath Volvo Cars of Barrington when you're ready or even thinking about making a change what you're driving! More

I had an incredible experience at this dealership! From the moment I walked in, everyone was incredibly helpful and made the process of getting me into an amazing Volvo that I absolutely love! Franz, From the moment I walked in, everyone was incredibly helpful and made the process of getting me into an amazing Volvo that I absolutely love! Franz, our knowledgeable salesperson, took the time to teach us about the vehicle and made our experience truly memorable. Pritesh, the finance manager, provided us with excellent information and ensured that we left the dealership in a timely manner. The entire team went above and beyond to make me and my family happy, and I would definitely recommend this dealership to anyone looking for a great car purchase. More

I had a very disappointing experience at this Volvo dealership, specifically working with Mark K. From the moment I walked in, it felt like the only priority was getting as much money out of me as poss dealership, specifically working with Mark K. From the moment I walked in, it felt like the only priority was getting as much money out of me as possible. They repeatedly tried to upsell me on unnecessary repairs that I did not come in for, and every conversation somehow turned into a push to buy a brand-new car. Instead of addressing my concerns honestly, it felt like they were looking for ways to pad the bill. On top of that, the staff came across as rude and dismissive when I questioned the recommended services. Customer service clearly isn’t a priority here. If you value honesty and transparency when servicing your vehicle, I strongly recommend going somewhere else. Be careful bringing your car here unless you’re prepared to be pressured into repairs and sales you probably don’t need. More

We had a very pleasurable experience purchasing our car from McGrath Volvo in Barrington. Franz and Pritesh were extremely helpful and made us feel comfortable. They are very knowledgable and were able t from McGrath Volvo in Barrington. Franz and Pritesh were extremely helpful and made us feel comfortable. They are very knowledgable and were able to answer all our questions. We got a great deal and when we need to purchase our next car, we will go to McGrath. More

Great cars! Amazing service! Franz Mausser was a pleasure to deal with. We bought exactly what we wanted. Thank you!!! We'd recommend this place without hesitati Amazing service! Franz Mausser was a pleasure to deal with. We bought exactly what we wanted. Thank you!!! We'd recommend this place without hesitation. More

This is my first time rating a dealership on DealerRater, and I can confidently say that McGrath Volvo is a fantastic dealership to work with. We’ve purchased all of our Volvos from them and continue to come and I can confidently say that McGrath Volvo is a fantastic dealership to work with. We’ve purchased all of our Volvos from them and continue to come back because of the consistently excellent experience—both during the buying process and with ongoing service. We recently worked with Franz, who was exceptional—professional, knowledgeable, and great to work with. The service department is also outstanding, especially Mark, who has always taken great care of us. What really sets McGrath apart is how they treat their customers. We’ve always felt respected, valued, and never pressured. As a woman, I’ve had experiences at other dealerships that felt aggressive and uncomfortable, but McGrath is the complete opposite—it’s a place where you feel at ease and taken seriously. I highly recommend McGrath Volvo for both sales and service. More

I had a very poor experience with the service department at McGrath Volvo, specifically working with Mark Kuzinar. My vehicle was kept for several months with minimal and inconsistent communication. Duri at McGrath Volvo, specifically working with Mark Kuzinar. My vehicle was kept for several months with minimal and inconsistent communication. During this time, I was told that the warranty company had been contacted a few times regarding the necessary repairs. However, after experiencing repeated delays, I contacted the warranty company directly and was informed that no contact had been made when he stated he did, nor had any explanation for the repairs been submitted so ultimately, they denied my claim. The warranty company stated that they denied my claim due to lack of communication from McGrath Volvo on why the repairs are needed. We communicated this to Mark and he sent us a list of parts he sent the warranty company. Where was the exchange between McGrath Volvo and the Warranty company? I was ultimately presented with a $14,000+ repair estimate, with no clear justification or progress toward warranty approval. The overall experience felt disorganized and lacked transparency or customer advocacy. After transferring my vehicle to another Volvo dealership, the warranty was approved and the repairs were completed within one week, confirming that the issue was not the vehicle but how it was handled. Overall service department lacks professionalism and accountability. To add insult to injury, the other Volvo dealership I took it to for service stated that the suspension is messed up, the motor mounts were left off and a coolant leak. So basically they sabotaged my car because upon bringing it there, the inspection said there was no suspension issues or coolant leaks. Strange!!! Due to the lack of communication, follow-through, and professionalism, I cannot recommend the service department at McGrath Volvo and would advise others to proceed with caution and not go here and save yourself a headache. More