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McGuire Buick GMC Little Falls

Little Falls, NJ

2.3
6 Lifetime Reviews Review Dealership

1625 US-46

Little Falls, NJ

07424

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6 Reviews of McGuire Buick GMC Little Falls

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June 21, 2020

"My daughters windshield cracked. I brought the car to the..."

- rockysinisi

My daughters windshield cracked. I brought the car to the dealer. The windshield wiper transmission cracked causing the windshield to wobble in turn chipping away at the bottom of windshield until it cracked. Although I had a bumper to bumper warranty the service manager backed by the general manager claimed someone broke it and would not honor the warranty. It cost me 1,000 dollars to repair windshield and the windshield transmission. I traded out of this Buick dealer to a Ford that paid my last four lease payments. Brian Vaughn the general manager said there was no higher to go past him. Brian should remember there is always someone higher. In this case it was me. No more of my business or family and friends at McGuire GMC. THEY CANNOT BE TRUSTED.

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Recommend Dealer
No
Employees Worked With
Service manager and general manager
September 17, 2019

"Typical bait and switch"

- Skip176

Advertised a used Ford Escape on their website and about 4 other including carfax at $8882 called them arranged to come in which I did drove the vehicle and wanted to buy. All of a sudden they say was a mistake vehicle is $10999 what the ? Said ok if was honest mistake work with me what can you do for me after driving an hour and a half. They said $10999. I walked out and was paying cash!! BEWARE scam dealer!! Would highly NOT recommend

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Recommend Dealer
No
Employees Worked With
Pete
August 19, 2019

"Superior dealership"

- GinnyK

It has been my pleasure to work with Jim Cipola for quite a few years. I just bought the 7th Buick from McGuire because of both the sales and service departments. I am always certain that I am being treated fairly and courteously when I am there. I do not even check out other dealers or manufacturers because of the quality of McGuire personnel at every encounter. Click to Copy

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Recommend Dealer
Yes
Employees Worked With
Salesman Jim Cipola, Service department Dave ( I don't know his last name.).
July 12, 2018

"Not pleased at all"

- B.ramlow

purchased a 2012 GMC for $12k on a Saturday, the check engine light comes on very next day codes P219A & P219B. personal opinion is codes were cleared before purchase, however we have no way to prove this. this was a problem for us due to we are from NY and in order to pass the emissions inspection the check engine light can not be on. Dealership un-willing to correct the problem at all. Jim Cipolla was our salesman, and he states "I spoke with Brian Vaughan, our general sales manager and he said he would not pay to cover an item that isnt apart of the powertrain. I'm sorry"-who sells a vehicle and doesnt handle issues that come up the very next day after the sale!? Total BS. Do not recommend this dealer.

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Recommend Dealer
No
Employees Worked With
Jim cipolla
December 02, 2016

"Worst Dealership Ever!!"

- Mike

Went to buy a used truck from this dealer. Salesperson was helpful with sending pictures of the truck as I was an out of town customer. Salesperson picked me up from the airport and I test drove vehicle back to dealership. Upon inspection of the truck the under body was covered with rust. Manager tried to say that's normal and just surface rust. I know surface rust and this was sever. The entire frame was rusting. When I declined to purchase the vehicle. The manager told the salesperson they could not take me back to the airport. Worst customer service ever. Now they are not processing my deposit return. Bad business. Crooks and liars

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Recommend Dealer
No
Employees Worked With
Tom Bauer Service Manager
October 27, 2016

"Happy Purchase = Happy Driver"

- Leanne Malcolm

To Whom It May Concern: Maria Grantham was amazing! She made my dream car into a reality. She was very patient, considerate and worked diligently to get the truck that I really wanted. I would definitely refer my friends and family to her for future referrals. Sincere Thanks Maria! You're the best! Regards, LeAnne/Debra

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Recommend Dealer
Yes
Employees Worked With
Maria Grantham
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