McKenna BMW

Very Helpful! I purchased a used 528 a month ago and i could not figure out why my bluetooth music was not playing and the navigation from my phone was not coming t I purchased a used 528 a month ago and i could not figure out why my bluetooth music was not playing and the navigation from my phone was not coming through the speakers. Stopped by the dealership and Daniel Solis was able to work around the issue by repairing my phone and guiding me back to the steps to using it. More

Good people Appreciate the staff there. All employees are great!! Very friendly but most importantly, doing their job. Thank you Robert! As always, he takes good Appreciate the staff there. All employees are great!! Very friendly but most importantly, doing their job. Thank you Robert! As always, he takes good care of me and my car. More

Great Experience Great experience. Bought my X5 M package here. My bmw genius Arthur was extremely nice and knowledgeable, as well as Billy the sales manager. It didn’ Great experience. Bought my X5 M package here. My bmw genius Arthur was extremely nice and knowledgeable, as well as Billy the sales manager. It didn’t even felt like a car dealership, it was more like visiting some folks and talk about cars. I was there on 12/29 and they were very busy but it was the shortest amount of time I spend in a car dealership. Lawrence in finance was great as well ( I was in finance for less than 10 minutes). Definitely recommend. More

Service Maria was exceptional!! She kept me informed of all services performed and update me as my vehicle was being serviced. It was much appreciated. Maria was exceptional!! She kept me informed of all services performed and update me as my vehicle was being serviced. It was much appreciated. Best of all my car was ready when promised. Keep up the good work ! More

Fantastic Arthur was fantastic. He went above and beyond to find the 530e I was looking for and he made sure I got all the information I needed. Also, the fin Arthur was fantastic. He went above and beyond to find the 530e I was looking for and he made sure I got all the information I needed. Also, the finance part was no hassle and quick. This is the second time I have bought a car from this dealership and I will definitely come back. More

No Pressure Great Experience 1 -No Pressure 2 - Great Experience 3 - No Hassle All I can say is that I had no problems at all. The Deal was the Deal. Win Win Win! 1 -No Pressure 2 - Great Experience 3 - No Hassle All I can say is that I had no problems at all. The Deal was the Deal. Win Win Win! More

Service did not meet the standard. I am very disappointed with the service I received from McKenna BMW. 1. I was told by my friends not to go to McKenna dealership because of the bad I am very disappointed with the service I received from McKenna BMW. 1. I was told by my friends not to go to McKenna dealership because of the bad experiences they had. I still went to your dealership despite what they told me. I regret that I ever went to have my car serviced at McKenna dealership. 2. I asked Daniel (Service Advisor) and Armando (Service Manager) to call the BMW corporate and ask them if they can replace it without any charges. I purchased additional service and maintained the car according to BMW’s recommendations. I know enough to know that a water pump does not go out within 5 years unless it is defective or has a problem with it. I also owned a Lexus and a Mercedes Benz and have had no issue with the water pumps for the last 10 years. 3. I told Daniel that there was a recall on the 2011 BMW and that maybe I got a bad water pump. (I did not get any support from your service manager in trying to get BMW to resolve this recall on my car). Instead, from my understanding, Armando refused this recommendation to the BMW corporate. 4. When I went to get a rental, I was told they do not have a BMW. I was given a Maxima. This is the 1st time this has happened to me regardless on which car I have serviced (BMW, Lexus or Mercedes Benz). I am usually given a loaner car that was either better or equal to what my car that is being serviced. (Note: I did see an BMW at McKenna) 5. When they asked to check for dents or scratches, it was so dark that I had to trust what they were telling me. 6. I asked the service manager if he could give me a discount and Daniel told me that they would give me 10% off. 7. When I asked Daniel to match the quote that I got from another BMW dealership, Daniel asked me give him the information so they can match it. After I sent him the information thru email, he still did not match it and charged me more. I told Daniel and Armando that they did not include the promised 10% discount that I would get. a. Daniel and Armando did not match the quote that I gave them. If I had a choice on which dealer to go to, why would I go to the dealer that does not match the best price? b. Daniel and Armando did not give me the 10% discount they promised me. 8. When I asked Daniel if I could have the rental car until the decision is made by BMW regarding coverage, it was refused. Rental car would not be covered he claimed. 9. I was promised that the car should be done by December 14, 2017. When I called to follow up, they told me that it won’t be done until December 15, 2017. When I called on December 18, 2017, to let them know that I would pick up my car at 11:00 AM. I was informed it won’t be done until the evening. 10. When I took the car in, there was no check engine light but after the service was done, there was a check engine light and they told me it was the oxygen sensor. It seems like your dealership broke it and fixed it temporarily so the light would not appear. How can an oxygen sensor go bad in 5 years? 11. Armando (Service manager) never responded to my e-mails nor even gave me call back to give me updates. Is this the type of service BMW is giving? 12. I e-mailed Daniel if I he could send me your e-mail address. I still have not received a response from him. I had to search for it on the website. McKenna dealership has taken advantage of the situation because I did not have a choice once I brought it to your dealership. With my Lexus and Mercedes dealership, they usually would help me resolve the issue by looking at recalls and try to assist me with probable cause of a possible defect. McKenna dealership did not even spend time to look into it. It is very disappointing that BMW customer service is not even up to par with any other luxury car dealership. It does not seem to match with your advertising. More

First service on CPO BMW X5 McKenna BMW honors their commitments. A verbal promise made to me on purchase was kept six months later even though the manager who made the promise w McKenna BMW honors their commitments. A verbal promise made to me on purchase was kept six months later even though the manager who made the promise was no longer there. This is excellent customer service. More

We felt at home Fast , professional, helpful Every thing was ready , all questions answered Drove away our ninth BMW from McKENNA in no time looking forward to se Fast , professional, helpful Every thing was ready , all questions answered Drove away our ninth BMW from McKENNA in no time looking forward to see the helpful staff next time. More

Very Happy!! This is my first BMW, I am pleased I found Arthur to help me. He was extremely helpful, knowledgeable and sincere. I never felt rushed or pushed to pu This is my first BMW, I am pleased I found Arthur to help me. He was extremely helpful, knowledgeable and sincere. I never felt rushed or pushed to purchase this vehicle, he gave me all the information about the vehicle which is what sold me. I would gladly recommend McKenna BMW and make sure to ask for Arthur the Genius. I am so happy with my purchase and I can't wait to tell my friends. More