I had an extremely disappointing experience at BMW of - Gmoneii69
I had an extremely disappointing experience at BMW of Downtown Los Angeles. 2026 BMW M850i, San Remo Green. MSRP: $118k. Dealership online offer: $98,906.
The biggest issue was the misleading mileage information. The online listing and dealership photos showed the vehicle with 988 miles, while the CARFAX showed 991 miles. However, when I personally test drove the car, the odometer showed 2,448 miles. Nobody at the dealership could give me a clear explanation as to why there was such a major discrepancy between the advertised mileage and the actual mileage on the vehicle.
Negotiations were also frustrating. Initially, they only offered about $660 off the price, which felt unreasonable considering the mileage discrepancy and the condition of the car. After I walked out, they suddenly contacted me and lowered the price by $3,000 the next day, which made the original negotiation feel dishonest and like a game.
When we returned the following day, the vehicle had visible liquid stains on the door panels and rear seats and foul odor. The new car smell was completely gone. Before signing paperwork, we were told the car would be properly detailed, but the stains were still there afterward. It honestly felt like nobody cared about the presentation or condition of a six-figure vehicle.
What made the experience worse was the lack of accountability from management. Basic questions about who had been using the vehicle, why the mileage was so much higher than advertised, and why the stains were still present went unanswered. The manager, Persian Xerxes, seemed either uninformed or uninterested in resolving concerns professionally.
The only person that I somewhat genuinely felt bad for was my sales advisor, Vlad, who appeared stuck in the middle without much authority to help.
Overall, the dealership felt unprofessional, disorganized, and lacking transparency. Based on my experience, I would strongly recommend shopping elsewhere if you expect professionalism, honesty, and attention to detail. What a shame; it was a beautiful vehicle. Too bad the folks there are beyond incompetent. Don’t waste your time at this dealership. Shut this place down.
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