McKenna Volkswagen Cerritos

Worst experience for the car Leasing. They are all eager to sell a car but once you step out, they totally forget who you are. Just leased 2011 jetta from them and brand new car was scratched on rim and bot to sell a car but once you step out, they totally forget who you are. Just leased 2011 jetta from them and brand new car was scratched on rim and bottom of the bumper. Guy name Mark (he like to call himself "coach") said to bring the car back next day and they will take care of it. I was excited to have a new car and took off. Went back there next day and was asked to come back next week as they didn't have any loaner car to give it to me. Went back after a week and COACH was not there and I left a number hoping to get a call back. Been back and forth more than few times. Had to drive around on a spare tire cuz car shakes on the freeway. Thank god it is a full size spare tire!! Car is in the shop now been 2 days, hopefully will get it back fixed. Asked for the loaner so I can have something to drive around. COACH responded that He said that he will only get the car fixed... He didn't make any promises to give me a loaner.. My response to that was really this is service you get even going for the brand new car!! The guy mark has no idea what customer service is.. Please before taking over the car get everything fixed even on brand new one. Otherwise you already know my story. Best of luck if you are planning on using them!! I know for sure that this is my last car from Mckenna !! More

Frustrating experience - they do not know how to do the paperwork and once you pay, they don’t care about the mess they caused. I bought there a new VW and everything looked OK. After 2 months I realized paperwork and once you pay, they don’t care about the mess they caused. I bought there a new VW and everything looked OK. After 2 months I realized that I did not get my certificate of title (pink slip). I checked at DMV and found that those guys messed the paperwork so my car was owned by a bank (that was not the only mistake). I have been calling them dozens of times leaving messages for different people but nobody bothered. It took me 3 weeks to get them interested in my case. They promised to solve it but nothing happened for next month. When I asked, they never knew the status and always promised to call me next day and then haven’t called at all. Finally I’ve contacted the dealership owner to get some progress. It’s been 5 months since purchase and I finally got papers but it cost me a lot of time and effort. More

bought a used 2005 altima friday april 29 2011 .drove it to work monday and tried to go to lunch and it would not start. Dead battery. Call the dealer they told me to come down and they would take care of i to work monday and tried to go to lunch and it would not start. Dead battery. Call the dealer they told me to come down and they would take care of it . Arrived at 5:05 greeted by a snotty rude young man with spiky hair telling me their service dept is closed .Then he tells me in a rude manner , we dont carry batteries for nissans.Tried to get someone to help me with no luck .I went and bought a battery and they wont pay me for the battery I bought . Mind you this car is suppost to have a 30 day warranty . POOR POOR SERVICE ! More

Went out car shopping and was never treated as poorly as I was at McKenna VW of Cerritos. Extremely high pressure sales, the sales staff was unprofessional and rude. I knew more about the car than the sal I was at McKenna VW of Cerritos. Extremely high pressure sales, the sales staff was unprofessional and rude. I knew more about the car than the sales staff that gave me wrong information about the car. I asked about incentives on the vehicle and I was told that they did not know, nor did they attempt to find out. I was also told the 0% VW financing that I had heard of, had ended, but later found out it was still good until 2/28/11. Attempted to contact the dealership owner, but was obviously not interested in hearing about my experience. Contacted the President and CEO of VW of America, Jonathan Browning and he showed concern and wanted to know about my experience. Volkswagen of America cares about its custormer relations, so don't let a bad apple ruin your choice of automobiles. I decided to try them once more since I experienced the same rude arrogance a couple years earlier. I bought my Touareg at Timmons of Long Beach instead! Save yourself the trouble, go elsewhere! There are good sales staff out there that know the vehicles they are selling and treat customers with the respect that they deserve. More