Let me start by saying, I don't write reviews (I just like to read them). Mckenna has been so incredibly horrible to deal with that I feel inclined to share so that others don't have the same experience as myself.
I leased a Jetta from McKenna Cerritos from 2015-2018. I decided to buy a new car in Aug. 2018 from the dealership because I didn't have any issues in the past.
When I purchased the car four months ago in August, part of the deal was they would pay VW the outstanding balance of my car totaling under $300. No problem, right? Absolutely wrong. My family and I have spent the past four months trying to get Mckenna to pay with no results. I continue to get past due notices from VW and I continue to demand that it be handled. My credit score might be hit because of Mckenna's inability to follow through.
We tried to deal directly with Joe Serpico, the general manager. I have made multiple calls to his office, where the receptionist said, "I can see him on the phone, I'll have him call you back". When he legitimately ignored us for another week (we sent about 4 emails with no response), he then later told us he was "on vacation".
I wouldn't recommend this dealership to anyone who expects follow through. It was even written in the contract!
Just beware. Would hate for the same thing to happen to you.