McKenna Volkswagen Cerritos

"Not a way to treat a customer, bad service.. “ part 2 Yesterday I received this extremely courteous message on this forum which is the complete opposite to how I have been treated by Jerod Proulx. I tells Yesterday I received this extremely courteous message on this forum which is the complete opposite to how I have been treated by Jerod Proulx. I tells me they will own their actions “privately “ so let’s share how this ends publicly! After my review. I was lied continuously for a bit longer than a week, I call every day as I was promised a call with status but never received a single call back, I was able to talk to Jerod Proulx who by a miracle was not “in a meeting” or had “ a family emergency “ This is how he talks: “ I am kind enough to do you the favor since I had to review my cameras and noticed you didn’t test you car” note; that’s not how guarantees work, The job is guaranteed regardless of eat eat briefly works in front of a camera the day you pick your car. Keep in mind it took them over a week to respond however When I dropped off the car for second time it was almost 5 P They send me an email 7:45 AM next day telling me the car had electrical issues therefore they will not guarantee anything. Funny how they can diagnose within seconds at clients cost But take over a week to respond when its at dealers cost. Would picked the car up for the second time we tested it in front of the cameras just like Jerod Proulx wanted however he didn’t even bother to show his face . Not to surprise the car doesn’t work properly I called immediately and Jerod Proulx talked to me in this terms “ Do you whatever you want I want pay more money for your car” There you have it McKenna Volkswagen Cerritos at its best Following this there will be formal complaint unless the situation is rectified and the job Is honored in full. Will keep everyone posted. Thank you for taking the time to read this. More

Not a way to treat a customer, bad service bad attitude Received a call from Jerod Proulx “ Service Director” after waiting the whole day for him to call back. Only to be treated disrespectfully only becaus Received a call from Jerod Proulx “ Service Director” after waiting the whole day for him to call back. Only to be treated disrespectfully only because the reason for my call is over a guaranteed job and not just any. They were paid close to 7k in repairs that don’t work We shall see how it resolves.... but that’s not how you treat a customer.... no wonder some of the comments below.... More

Excellence in service! And no, I’m not paid to write this. We took delivery of a new 2018 Tiguan last week with Westley Mederos and Joe Serpico as the Sales Manager for the deal. I’m a seasoned, well-informed We took delivery of a new 2018 Tiguan last week with Westley Mederos and Joe Serpico as the Sales Manager for the deal. I’m a seasoned, well-informed buyer and a tactful negotiator. I informed them that Imhave about 3 hours to complete the deal. The negotiation was professional all the way to the finance office. Westley was accommodating and Jo Serpico was upfront, honest and professional throughout the whole deal. The experience actually surpasses my experiences at luxury dealerships I’ve taken delivery of cars from. I’m pretty sure that they have other managers and sales staff who are also trained well. But these two gentlemen restored my faith in dealing with dealerships. I would not hesitate to deal again with these gentlemen as well as refer friends their way. Thanks for the service and for the honesty. More

horrible service service took forever here and was charged $400+ for supposedly a simple fix. I feel like I got hustled. wouldn't recommend. Rather go anywhere else service took forever here and was charged $400+ for supposedly a simple fix. I feel like I got hustled. wouldn't recommend. Rather go anywhere else More

LEMONS LEMONS LEMONS! DO NOT BUY OR SERVICE YOUR CAR HERE. If I could give this 0 stars I would. Purchased a 2 year old Jetta here a few months ago with only 10k miles and DO NOT BUY OR SERVICE YOUR CAR HERE. If I could give this 0 stars I would. Purchased a 2 year old Jetta here a few months ago with only 10k miles and a very low price. In the beginning everything seemed normal with the car except for very subtle noises and things like that. The shifting on the car seemed a little out of the norm for a car with such low milage but I didn't think much of it. I was told it was a CERTIFIED pre-owned car. Little did I know it had a BAD clutch to begin with, after a couple of months the symptoms slowly started getting worse. I took the car in to get it checked out, they diagnosed it and told me It needed an entire new clutch due to a clutch chatter. I explained to them the vehicle had these symptoms from the very beginning and they refused to listen. The car was still UNDER WARRANTY yet they told me the parts needed weren't included in the warranty and the fix was going to cost me $1,500 + tax. They proceeded to tell me that they couldn't do anything about it and sent me on my way. These people are nothing but BS and all they do is hustle people for their money. I also overheard an employee talking to a customer on the phone saying how they found numerous other problems with their vehicle and that it was going to cost them extra,(all bs) shortly after the mechanic had just finished telling her It was a simple fix! Never again McKenna of Cerritos. STAY AWAY FROM THIS PLACE! More

No Pressure It really was a no pressure sale. My daughter saw a car online, we went to the dealer, it was on the lot and we bought it. I really appreciate Ali t It really was a no pressure sale. My daughter saw a car online, we went to the dealer, it was on the lot and we bought it. I really appreciate Ali taking the time to let us test drive both cars ( which were used) allowing us to ask questions and not pressuring us into making a decision. He never made comments like, "if you don't get the car today, it probably won't be here tomorrow"...nothing of the sort. It was a lovely Sunday afternoon, we were in the market for a car and we left the same with the car we saw online. Thank You, Ms. Ross More

Terrible Business Manner I would keep my family away from this place. Sales team are frivolous; they presented the price and took it back after hours of negotiation and expla I would keep my family away from this place. Sales team are frivolous; they presented the price and took it back after hours of negotiation and explained to me that the deal was actually for a different model. They were trying to present other sweet deals that are obviously stupid hoping that I will be stupid enough to fall for it. I walked right out of that place, for I can't afford to waste so much time talking to devious, idiotic people. I saw a woman signing the deal with them and felt very sorry for her. I hope she just doesn't get to realize how badly she got ripped off today so that she can just stay happy with her new vehicle. More