McKenna Volkswagen Cerritos

Great Service Experience Debbie and the service technicians did a great job on the 80K mile service on my Touareg. Competitive prices on tires and other parts/services. Debbie and the service technicians did a great job on the 80K mile service on my Touareg. Competitive prices on tires and other parts/services. More

Best Dealership Experience Eddie Del Angel and the rest of the crew handling the process of the purchase was incredibly smooth and stress free. Eddie was incredibly knowledgable Eddie Del Angel and the rest of the crew handling the process of the purchase was incredibly smooth and stress free. Eddie was incredibly knowledgable, patient, kind and creates an excellent rapport with you. Such a likable guy, you definitely feel like you want to make the purchase, because know exactly what you're buying. I would purchase another Volkswagen from him. More

Great service!! Debbie offered great service and walked me thru the whole process. She also gave me updates on the process.Thank you for all the help Debbie offered great service and walked me thru the whole process. She also gave me updates on the process.Thank you for all the help More

Dishonest, PLEASE READ YOUR CONTRACT! Oct 26, purchased a 2017 Tijun, The salesman lied to me, he didn't mention that the Care Plan was no longer included in purchase of the car (It was on Oct 26, purchased a 2017 Tijun, The salesman lied to me, he didn't mention that the Care Plan was no longer included in purchase of the car (It was on my 2014 Jetta, that I turned in). TheFinancial manager charged me for it after I told her I wouldn't purchase the car, she told me she wouldn't, lied it is included in the cost of the car. They are very shaddy there I would not recommend and if you go there be sure to take the time to read you contract before signing! Cheated senior citizen 68 years old!The salesperson put $20 worth of gas in the tank, had to stop and purchase gas to get home, and they didn't instruct me how to use anything on the car, had to come back because I accidentally turned on back windshield wipers and couldn't figure how to turn them off. Lol! PLEASE READ YOU CONTRACT1 More

Very Friendly Great service under stood my needs and got us the deal we needed to purchase the car. very friendly would recommend family and friend to our sells ma Great service under stood my needs and got us the deal we needed to purchase the car. very friendly would recommend family and friend to our sells man smith. More

Service Spencer was very thorough in his explanation...pays attention to detail and listened to every concern I had ..his very hospitable and he gave great cu Spencer was very thorough in his explanation...pays attention to detail and listened to every concern I had ..his very hospitable and he gave great customer service Thank You for your help? More

Right on time Taylor was very prompt to greet us and found answers to all of my questions. He was fairly new to the dealership, but it is clear that he had the sup Taylor was very prompt to greet us and found answers to all of my questions. He was fairly new to the dealership, but it is clear that he had the support that he needed to do a good job. The sales manager negotiated a price for the car that I was really happy with. The whole experience was really good. More

Great experience Everyone was extremely friendly good servious and Glenn Ota made it easy to make my decision great guy I would recommend him to all my friends thanks Everyone was extremely friendly good servious and Glenn Ota made it easy to make my decision great guy I would recommend him to all my friends thanks Glenn More

Humane, very Professional,Courteous! After test driving my soon to be Volks wagen the dealership offered me multiple buying choices they were very professional in explaining financing and After test driving my soon to be Volks wagen the dealership offered me multiple buying choices they were very professional in explaining financing and all. They have the best sales agent I am impressed!...Thank you so much Chuck and McKenna Cerritos :) More

Consumer Beware The right rear taillight on my 2016 Volkswagen Tiguan stopped working while on a trip to Las Vegas, NV the weekend of 09/17/17. No warning message t The right rear taillight on my 2016 Volkswagen Tiguan stopped working while on a trip to Las Vegas, NV the weekend of 09/17/17. No warning message to alert me appeared in the message center in my console. Another motorist alerted me. I visited the VW dealer in Las Vegas, they stated it was most likely a faulty bulb which should be a simple fix. (Bulbs are not covered by warranty) I purchased a new bulb from the dealer but I did not have a chance to replace it. We returned home with one working taillight. On 09/21/17 the information center and light on the dash indicated to check both rear taillights. Since neither of the taillights were working, I decided to stop using the car. I went to my local VW dealer in Cerritos, CA on 09/25/17. At this point the left taillight was now working and the only one. (Warning light in dash no longer showing) I left the car with Debbie from the Service Department. I receive a call later in the day and according to Debbie, the wires experienced water damage due to an improper installation of the wire holder and gasket. (both sides) She asked if the car was involved in a collision, which of course it has not (I wish there was a way for their technicians to identify a vehicle that has been in an accident). She claims both taillights were tampered with. In other words, I am responsible for the damage! No one has tampered with the car. The new bulb I purchased from the Las Vegas dealer was still in the center console. I cannot believe what they are saying to me. Debbie also mentioned that it could not have been at time of manufacturing or assembly but that they would forward this to a VW engineer for review. Debbie called me back on 09/26/17. The VW engineer reviewed pictures of the damage and determined the tampering was not at the time of manufacturing or assembly of the car, quote “They are not assembled that way”. She further advised that this incident would not be covered under warranty. Later that afternoon I went back to the dealer, I asked them to show me the damage. The shop foreman Joe unassembled the right taillight. He pointed out the wire being pinched up against the gasket and the car. This allowed the water to leak in and damage the wiring. Also, the gasket was showing an imprint of the wiring that was pushed up against it and although he did not unassembled the left taillight, Joe claimed is was hanging on by a thread. He made it clear that the Tiguan is not assembled that way, he has never seen another car with same damage so it could not have been VW’s fault (Further insinuating that I was responsible). I asked to see another car to verify the rear taillight assembly. He did not have another Tiguan model as mine available, unbelievable! I have supposedly reached the top of their chain of command. I was given a quote of almost $900 to fix the issue. I could not believe it! Instead of them standing by their product and covering it, they place the blame on the consumer accusing them of being a liar. My fault was going there in the first place. I left with the car and are now stuck with the issue.( at the risk of my safety and others) I hope I am the only one that has had this problem. If I am not alone, please comment. Who in the heck un-assembles a new car and puts it back together? Nonsense. !Unbelievable! More