McKenna Volkswagen Cerritos

Just Horrible We went to this dealer to buy a used Jetta. Our salesperson was Tessa Reidy. We agreed on a price of $12,500 and put $5000 down towards taxes and the We went to this dealer to buy a used Jetta. Our salesperson was Tessa Reidy. We agreed on a price of $12,500 and put $5000 down towards taxes and the rest towards the principal. No talk of a warranty. Very quickly Joe Serpico called us in and said he had a wedding to go to could we just do the paperwork quickly. Huge Mistake. When the loan paperwork came it said we owed $13,347.83. They put the car through at the original price and paid tax and licensing and put all the rest of our downpayment $3600 towards a 5 year limited warranty. Which we had no paperwork for and usually goes for $800. They refunded our money after 8 weeks and many phone calls. We complained to the general manager Stu Green who did't care and wasn't helpful. Didn't offer us anything and was openly rude to us. Other issues with the car: The DMV tags where stolen off car at dealership They dealer took the mats out when they washed it and wouldn't replace Open warranty issue Front headlight was missing parts. Cerritos wanted to charge another dealer closer to me said it should be covered in full by the dealer you purchased it at. More

Irresponsible Service Department I took in my 2017 MK7 Golf R for a service because my Lane Assist feature was not functioning. I was helped by Debbie Moon. Debbie never once did a I took in my 2017 MK7 Golf R for a service because my Lane Assist feature was not functioning. I was helped by Debbie Moon. Debbie never once did a walk around on my car to inspect for damage and i have the paperwork to prove it. She took my car on a Wednesday and I didn't end up getting it back until Friday, no problem there since they diagnosed the problem and ordered the parts to replace the faulty ones. I didn't mind the wait at all and they even gave me a loaner to drive around in the mean time. I picked it up and washed it on Saturday, the next day. I noticed that when I was cleaning my dash board, there was a noticeable scratch on my console. I only use microfiber rags to wipe down the inside of my car and that scratch was never there before, mind you I have only had the car brand new for 1 month. I am then washing the outside of my car and I notice that my right front wheel is scratched. I call Mckenna Volkswagen of Cerritos right away and they say I have to make an appointment with Rick the Service Manager. I made an appointment for the following Wednesday. I get there and Rick approaches me and we go outside to take a look at the car. I begin to explain to him the situation prior to dropping off the car and he immediately interrupts me and tells me in a rude manner that he doesn't want to hear any of that. That all he wants to hear about is what they did to the car. So I stop and begin to explain the damage done to the car. As soon as I point out the damage he immediately claims that there was absolutely no way that they could have scratched my dashboard. He said that they never had to enter my car to replace my windshield even though I found used oil rags in my car afterward and they had to reset the sensor in the windshield. So he claimed that there was absolutely no way they could have scratched the inside of my car, he didn't even consider it as a possiblility for a second. So I guess the scratch just magically showed up on my dash and it must have been some kind of weird coincidence. Next, I try to show Rick the damage done to my wheel and I was not surprised when it didn't even take him a second to deny it yet again. He claims that there was no way that they could have gotten curb rash on one of my wheels because he claimed that never drove my car off of the lot. This is a complete lie on his part. Debbie Moon, the service advisor who helped me, told me specifically that the mechanic had to drive the car on the street in order to make sure that the Lane Assist feature was working properly. Rick never worked on my car and he had no idea what went on with my car. He just straight out denied the claims about them damaging my brand new car. Rick became offended when I interrupted him when he was talking and he walked away from me, even though he interrupted me rudely at the beginning of our conversation. I have no idea how someome who is so emotionally sensitive is the manager in a service department. He clearly lets his emotions get in the way of his decision making, rather than going based off of facts. I dont think that him getting offended over nothing really justifies him not takimg responsibility for their actions and refusing to help my situation even though I have paperwork that proves they never did a walk around to inspect damage. Rick never placed himself in my shoes and never considered my problem as a possibility. After Rick walked away from me, I asked Debbie Moon if they just were going to all walk away from me and she says "Well you know Michael, I really think Rick would have covered the damage if you didn't argue and interrupt him." I laughed because I felt like I was talking with people in my old highschool, mind you these people are twice my age and are supposed to be professionals. If you want to bring your car in for service to a place where they will damage it and deny that they did it, the bring your car to Mckenna Volkswagen of Cerritos where they don't consider your claims and walk away from you offended if you express your opinion in the matter. More

Great Deal and Awesome Service My husband and I bought an Passat on July 10 and we received the best service I have ever had while buying a car! Joe made us feel very comfortable an My husband and I bought an Passat on July 10 and we received the best service I have ever had while buying a car! Joe made us feel very comfortable and got us a great deal on a warranty, we were already very happy with the one Wesley got us but Joe was able to get an even better one. Wesley was a wonderful, knowledgeable salesman. What I liked they best about my interaction is that Wesley was respectful of our budget and even made sure we knew the car we ended up getting was out of our range (there was a miscommunication our my end as to what my budget was but the are was well within my budget). I feel extremely confident in my purchase and would recommend McKenna to anyone looking for a new car. Thank you Joe and Wesley! Patrick and Justin More

Terrible customer service and lying car sales manager Worst car buying experience I've ever had! I've bought cars from Toyota, Kia, Honda, and Ford and they were all great! This dealership just wants to t Worst car buying experience I've ever had! I've bought cars from Toyota, Kia, Honda, and Ford and they were all great! This dealership just wants to take your down payment then take away the car! So furious and embarrassed for your business practices....to the sales manager, stop wasting people's time you obviously have no business skills More

Finance Manger is extremely rude and unprofessional As soon as I began asking questions about my lease trade in the finance manager became very rude. He literally bundled up my papers and said "we're do As soon as I began asking questions about my lease trade in the finance manager became very rude. He literally bundled up my papers and said "we're done here." Apparently they are used to bullying customers into doing everything on their terms. Not only would I never return, I doibt that I'll ever buy Volkswagen again. More