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McKenzie Buick GMC

Milton, FL

4.8
1,622 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,622 reviews

August 29, 2020

Great service and prices. Very professional, I will always go there for service and sales. Have purchased a couple of vehicles there and always got the best service. More

by TPE6528961
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
August 29, 2020

We had a seem-less experience top to bottom. David was a fantastic salesman who knew everything about out vehicle, and Brandon did excellent in finance! By far our best experience in a car dealership!!!! More

by Garrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David (Chief) Tillman
August 28, 2020

Appreciate being able to do most of the selection and upfront paperwork on-line. Once the decision was made, the process was smooth to close. No surprises. Paperwork is always tedious appreciate that the More

by BRACEFAMILYSTUFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2020

My wife and I enjoyed working with McKenzie Motors Buick. Very professional and no hard sale tactics. In this pandemic we were able to find the car with everything we were looking for, More

by KDC1038
Recommend Dealer
Yes
Employees Worked With
Terrell Jordan, David (Chief) Tillman
Aug 26, 2020 -

McKenzie Buick GMC responded

It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs!

August 24, 2020

Paid for service that did not solve the issue. wasted money on something that was not the problem after I paid them to find it More

by towtruckesp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George lied and said he was a manager. Did not try to understand my issue. Walked away while I was explaining the problem I had. Worst customer service I have Experienced, Roberta Stuart
Aug 27, 2020 -

McKenzie Buick GMC responded

I have reviewed this situation, however you rated the wrong advisor here Roberta Stuart had nothing to do with this situation thus should not have been rated by you. After talking with George and the Service Manager Ed, they have stated that the first visit were codes for low oil pressure due to 3 quarts low causing engine timing to kick code, which we addressed and was fixed. The next time in was not for the same reason as you had stated, this time it was a transmission code and we did not charge at all for diagnostic time to identify this issue. It seems there may have been a complete lack of communication here between our advisor and yourself. I have again talked with Ed our service manager and he would appreciate a call to discuss this matter further, he can be reached at 850-623-3481. We appreciate your taking time to let us know of this situation and we will work hard to ensure this is not a recurring issue. We will strive to improve our communication process with customers to ensure there are no misunderstanding, and the first step in being an effective communicator is to be an effective listener. We appreciate your business and hope we will still be allowed to assist you in the future.

August 23, 2020

Excellent experience! TJ was extremely professional, the easiest car purchase ever. Everyone was very helpful and the process was smooth. I would recommend this salesman and dealership to friends. More

by MARIEALBERQUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, Terrell Jordan
Aug 26, 2020 -

McKenzie Buick GMC responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 22, 2020

Awesome as usual!! Super fast, great deal and everyone is always so nice!! =) My was finished in less than 35 mins and ready when I got back from lunch. Thank you for being so great! More

by WLSLOAN2980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Aug 26, 2020 -

McKenzie Buick GMC responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2020

Excellent staff and service. Very courteous and professional. Answered all my questions and went out of their way to accommodate me. Mark Gilmore and Mike Norwood are assets to your dealership. W More

by eda9049237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, mike norwood
Aug 26, 2020 -

McKenzie Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mckenzie Buick-GMC. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 22, 2020

This was my third vehicle purchase with McKenzie motor company with an absolute seamless transaction from start to finish. I was extremely pleased and satisfied. More

by Ward.family
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, David (Chief) Tillman
Aug 26, 2020 -

McKenzie Buick GMC responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mckenzie Buick-GMC!

August 22, 2020

2020 GMC Terrain. Elevation edition makes it a beautiful SUV. Easy in, easy out. From sales to financing was out the door in a new vehicle in less than 3 hours. More

by Kristina1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David (Chief) Tillman, Jared Wendling
Aug 26, 2020 -

McKenzie Buick GMC responded

Hi there, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!

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