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McKenzie Buick GMC - Service Center

Milton, FL

3.9
215 Reviews

215 Reviews of McKenzie Buick GMC - Service Center

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May 20, 2020

Friendly and Honest We're treated so nicely when we take our vehicle in for service. Great crew, and sales staff entertains us while we wait. Thanks, McKenzie! More

by LNWRITE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
May 18, 2020

The man in charge of dealing with the customer has no people skills. He announced that the problem was a major one and they would have to keep the vehicle for a while only to call 2 hours latter and info More

by LAG4FSU
Recommend Dealer
No
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2020 -

McKenzie Buick GMC responded

Not sure which person in service was in charge at that time was it the Advisor George or the Service Manager Ed, please feel free to explain, that way it will help me to ensure this does not happen again. Thanks Lloyd General Manager

May 18, 2020

Knowledgeable people they do the work you need in a timely manner will continue to do business with them. Price they quoted is the price you pay More

by MKENNEDY8
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
May 21, 2020 -

McKenzie Buick GMC responded

Hello, thank you for your kind words and this wonderful review! We're glad to hear you found our team was so knowledgeable and helpful. If you have any further questions, please don't hesitate to reach out, and have a great day!

May 17, 2020

McKenzie’s has always been professional, informative and polite. They have gone above and beyond with service. Customer First. The dealership is kept clean and neat. More

by JAMESBSMITH61
Recommend Dealer
Yes
Employees Worked With
George-Service Dept. , Mark Gilmore, Roberta Stuart
May 19, 2020 -

McKenzie Buick GMC responded

Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 16, 2020

Changed the oil in a timely manner. Very friendly dealership from sales to service. Took the vehicle in on time and the work was completed in a reasonable time. It it is also in a conven More

by KIRKN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Hicks
May 15, 2020

Roberta is awesome. She always treats us good . She made our appointment to fit my schedule. I can not complain about the service we received. More

by cf1487
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
May 13, 2020

Superb service. Adept attention to detail! Always a pleasure to work with, Goes above and beyond to work with me on delivery of car, I this type of service is why I return, A special thanks to Robe More

by BASMUS5532
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
May 15, 2020 -

McKenzie Buick GMC responded

Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 12, 2020

PROFESSIONAL SERVICE SERVICE DEPT. IS VERY ACCOMMODATING, COURTEOUS AND PROFESSIONAL. SERVICE MANAGER AND TECHS ARE FIRST CLASS. THEY WILL WORK WITH YOU TO GET ANY PROBLEM More

by RESDESIGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
May 14, 2020 -

McKenzie Buick GMC responded

Hi, thanks for taking the time to leave a review. We're glad to hear you found our team was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. We are always happy to help. Have an awesome day!

May 06, 2020

ROBERTA IS THE BEST! Every time I call she makes scheduling my appointment extremely easy, understanding the issues with my truck very simple and her customer service skills are phenomenal. More

by AMYF06
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
May 07, 2020 -

McKenzie Buick GMC responded

Hi, thanks for your praise and kind comments about our team. We're glad Roberta could really help! If you have any further questions, please give us a call. We're always happy to assist. Take care!

April 26, 2020

Couldn’t be happier with their service. Roberta’s is the most friendly service representative I have had the pleasure to deal with. Thank you for the great service experience. More

by firearms58
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Apr 27, 2020 -

McKenzie Buick GMC responded

We appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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