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McKenzie Buick GMC - Service Center
Milton, FL
215 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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215 Reviews of McKenzie Buick GMC - Service Center
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April 25, 2020
Consistently Great Service Called and got right in with a quick diagnosis the next morning and then given other options while my car was there. Service never tries to “sell” me Called and got right in with a quick diagnosis the next morning and then given other options while my car was there. Service never tries to “sell” me on other services but ensure I know what is going to keep my car running at its peak. Always, always, always great service and wonderful people. Special thank you to Roberta. More
by imddad
Verified CustomerEmployees Worked With
George, Roberta Stuart
April 23, 2020
Replace Loose Parts Hey... Came in because of a couple of items coming loose on vehicle (chrome piece on RR corner & rear spoiler coming up)... Service stated was u Hey... Came in because of a couple of items coming loose on vehicle (chrome piece on RR corner & rear spoiler coming up)... Service stated was under warrantee, so would just order new parts to "fix it right"... Took long time for parts to come in, but when finally here, came to dealership to get replaced... AFTER waiting for awhile, Service person came to me & stated was NOT under warrantee anymore (?!?) Had I known this would have probably made different decision(s)... BUT Service understood & helped "defray" the costs... BUT... We were also "in negotiations" about possible NEW Buick... In retrospect, since we DID settle to buy NEW Buick (trading in our Lacrosse for a new Envision)... should have NOT had this work completed (especially since was only thinking to REPAIR, but Service said FREE... soooooo... why not new??)... and definitely NOT paid almost $300 for something we will NOT get use of. Not complaining, just a little "disillusioned" over... for unnecessary cost !!! More
by UWFMILLER
Employees Worked With
Mark Ciano II, Roberta Stuart
April 22, 2020
Installed running boards on our new truck Everything went as planned. Very pleased with how quickly the service people got our truck in and made sure the equipment was what we had ordered prio Everything went as planned. Very pleased with how quickly the service people got our truck in and made sure the equipment was what we had ordered prior to installation. More
by DROCH0388
Employees Worked With
Dont remember names.
April 22, 2020
Friendly staff, fresh good hot coffee! The staff is always friendly and pleasant. I was there for a manufacturer recall repair and they got me in quickly. The waiting area is nice and the c The staff is always friendly and pleasant. I was there for a manufacturer recall repair and they got me in quickly. The waiting area is nice and the coffee good and hot! It's always nice to see Ann when checking out. More
by K-SORENSEN
Employees Worked With
Ann
April 14, 2020
awesome! Despite arriving in a line of cars awaiting service the service manager took me in quickly. Led me to the waiting room & in no time at all had my Can Despite arriving in a line of cars awaiting service the service manager took me in quickly. Led me to the waiting room & in no time at all had my Canyon ready to roll again. More
by JRUEL37
Employees Worked With
Roberta Stuart
April 13, 2020
Always friendly and easy to work with. Service department is always helping me and furnishing a vehicle when needed. Showroom personnel very friendly. I especially enjoy the receptionist as she is very fast is always helping me and furnishing a vehicle when needed. Showroom personnel very friendly. I especially enjoy the receptionist as she is very fast to transfer my calls and monitors the transfer to make certain the party picks up in timely manner. More
by JWARR1
April 05, 2020
Never disappointed The service department at McKenzie motors always delivers on good service, quality work and great customer service. Roberta always takes care of us wh The service department at McKenzie motors always delivers on good service, quality work and great customer service. Roberta always takes care of us when it comes to any type of service needed and is always available to answer any questions we may have. More
by PEADENGANG
Employees Worked With
Roberta Stuart
April 05, 2020
Roberta is always very nice and helpful. She will usually make me laugh while I am there. They began working on my car as soon as I got there. They were finished before the expected time make me laugh while I am there. They began working on my car as soon as I got there. They were finished before the expected time More
by BECKYJONES357
Employees Worked With
Roberta Stuart
April 05, 2020
Good Treatment I brought my new Canyon in for some add-on. The service was great and all the work on my vehicle was finished in one day! Very satisfied! I brought my new Canyon in for some add-on. The service was great and all the work on my vehicle was finished in one day! Very satisfied! More
by Bill & Judy
Employees Worked With
George, service, Mark Ciano II, Roberta Stuart
March 30, 2020
Awesome Team Everyone was helpful and professional. My recalls were completed. We wanted heavy duty mats, they had them and put them in place for me. Great experie Everyone was helpful and professional. My recalls were completed. We wanted heavy duty mats, they had them and put them in place for me. Great experience. Great team. More
by LisaLisaMD
Employees Worked With
George and Melissa, Lloyd Hemenway, Roberta Stuart
