McKinney Mazda

This dealership was amazing. As soon as I got there, Hannah was quick to get up and see if I needed anything and was amazing with helping me to find the best car and deal to fit As soon as I got there, Hannah was quick to get up and see if I needed anything and was amazing with helping me to find the best car and deal to fit my needs! More

hannah stone is a great salesperson. she helped me so much with buying my new vehicle. she knew what she was talking about and didn’t pressure me into making a decision. i couldn’t have she helped me so much with buying my new vehicle. she knew what she was talking about and didn’t pressure me into making a decision. i couldn’t have asked for a better salesperson. please go see hannah at mckinney! More

Gotta give all the credit in the world to Hannah Stone. Her hard work has definitely made are choice of getting a new ride alot more easy. We went thru several different cars and trucks to find the right o Her hard work has definitely made are choice of getting a new ride alot more easy. We went thru several different cars and trucks to find the right one! More

Hannah who helped me was professional and courteous. She made me feel welcomed and was very knowledgeable. She made me feel welcomed and was very knowledgeable. More

Let me start this by stating that the dealings I had with the sales rep, Chris C., were just fine. Nice guy knowledgeable, easy to talk with. And since all cars are in such short supply, we all know that p the sales rep, Chris C., were just fine. Nice guy knowledgeable, easy to talk with. And since all cars are in such short supply, we all know that price drops are out of the question. At least McKinney didn’t have ADM. I had saved enough, plus the trade in, to allow me to buy the car outright, without the need of a loan. The sales rep and the “sales manager” both told me that McKinney policy was that I had to take a loan on the car as a condition of the sale. Strange business policy, isn’t it? After that it was all downhill, and as usual, it was all with the finance department. This is the fifth time in a row that the finance department of a dealership has cast a pall over the “experience”. In the past 8 years, we have encountered a rude finance person (Mazda), a rude/lazy/petulant finance person (BMW), a dishonest finance person (Mazda) and finally an extremely officious finance person (McKinney Mazda). I’ll spare the details, but the initial dealings with the finance person were within earshot of the “sales manager”, who immediately put his head down and pretended not to notice. He obviously had no intention of asserting any authority. He later found the time to disappear until I left the dealership. The problem I had with the finance person could have been rectified by me, without her interference. And remember that my dealing with the finance person should have been confined to me saying “no” to all the costly marvelous add-ons and “insurances” that are peddled in that office, then saying goodbye. In any case, this time was the only time that McKinney Mazda would ever see me, unless it is for warranty service. I can hardly wait. More

Hannah stone is the best salesperson out there. She's very good at what she does very nice and respectful to people couldnt ask for a better person to hug a car from She's very good at what she does very nice and respectful to people couldnt ask for a better person to hug a car from More

Hannah was very knowledgeable & showed great interest in helping me search for the perfect car! helping me search for the perfect car! More

While we love our CX-5 we are disappointed with the service we received. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was no service we received. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was not a part that failed and we must have spilled something in it. I asked if we could get it checked and he blatantly stated Mazda would not approve the repairs. I then spoke to the service manager who agreed to have it checked but I would have to leave the car and it could take a week because of how backed up they were. I further explained that I did not have an appointment because the issue just occurred and the warranty was about to expire. Knowing this there was no offer to bring it back in after the warranty expired to get the repair completed.. After hearing nothing for 5 days I emailed the service manager and COO to ask if the car could be ready within the next two days as I was already out $500 for a car rental. While I didn't receive a response directly the service advisor did call to say that the car was ready the same day and the part was defective. Accusing a customer of damage without any proof is an unethical business practice, especially when the part was indeed the problem, there was no apology for the accusatory statements made by the dealer. I find it hard to believe that I would ever buy another Mazda. More

Working with this dealership was wonderful. They are so helpful. Thank you for a great experience. They are so helpful. Thank you for a great experience. More