McLarty Daniel Ford

Wasn't sure I wanted to trade in my 2018 F150 but I thought I would see if there was a reason I was holding on so tightly. Ms. Shakera met me as I was wobbling in on my crutch and she had me sit down thought I would see if there was a reason I was holding on so tightly. Ms. Shakera met me as I was wobbling in on my crutch and she had me sit down and discuss what I was really wanting to accomplish. I explained to her everything I wanted and didn't want to accept anything less because my current pickup (sadly nicknamed "My Buddy") was just perfect for me. She apparently accepted the challenge because before long I was test driving my new pickup. The color, the package and the payment were all within my hopes. Ms. Shakera went above and beyond expectations and truly made the vehicle trade experience worth while. I would refer her to anyone wanting to buy or trade. More

Great service and purchasing experience with my new Expedition!! Highly recommend Jimmy. Hassle free dealership and experience! Expedition!! Highly recommend Jimmy. Hassle free dealership and experience! More

If I had another choice for a Ford dealer to use, I would definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to a service advisor is horrible. What happened to the good all days when you can actually speak to a human when you had a problem. They think they can Automate everything and it does not work in the customer service world. I’ve had my truck in there several times now and every time it’s the same issue. I have been waiting almost a week to hear back from my service advisor after talking to the manager and still no response. I brought my truck in for warranty repairs under an extended warranty and they text me back saying that my warranty was expired and the repairs would be somewhere around $5000 for minor little trinket items. I had to call my warranty company to verify that I actually had coverage to prove them wrong. . I went into the dealership to express to three different people in three different departments, my concerns with their automated system and not one of them had ever tried to call into their automated system to experience what the customers go through when they try to set a service appointment. Seems kind of funny to me that her company doesn’t even know how to use their own system or know what it’s like from a customer point of you to use said system. Things would be so much easier if they just got rid of , their automated text system that has a voicemail that takes you nowhere and you never get a return phone call after you leave a message. So much more to say about this company in this experience. “Buyer beware. “ Christian has been my service advisor and has not been on top of his game at all . Come on people let’s show some pride in our work. More

Terry is top notch guy. I bought from him when he was in sales and now he is my service contact! Always honest and helpful. I bought from him when he was in sales and now he is my service contact! Always honest and helpful. More

My experience with Shakera and the Ford team was easy and very pleasant fair and straight forward. Shakera is outstanding. very pleasant fair and straight forward. Shakera is outstanding. More

I had a warranty issue that took several days and multiple hours to resolve. Terry went out of his way to resolve the issue, even speaking with the shop manager in order to get it taken care of. I ca multiple hours to resolve. Terry went out of his way to resolve the issue, even speaking with the shop manager in order to get it taken care of. I cannot tell you how much I appreciated his willingness to help! More

Went above and beyond to help out this single mother after a rough accident left me with no vehicle and little prospects. David Pepe and Shakera are a wonderful sales team after a rough accident left me with no vehicle and little prospects. David Pepe and Shakera are a wonderful sales team More

Really appreciate her work. On what is usually a painful process she gets to the point and focuses on what is important. As a consumer I really appreciate that. Her follow thoug On what is usually a painful process she gets to the point and focuses on what is important. As a consumer I really appreciate that. Her follow though is exemplary. More

Jason thanks for clearing up the misunderstanding. Appreciate the promptness and due diligence. When I’m back in Bentonville next week I will be in your dealership again so we can look into the matt Appreciate the promptness and due diligence. When I’m back in Bentonville next week I will be in your dealership again so we can look into the matter greater. Thank you again and let it be noted I am changing my star rating from 1 to 5! More

We have bought 5 Vehicles and my mother one and Jimmy Troung has helped us every time because he goes above and beyond to get us the best Vehicle at the best price , when we need another we will of cours Troung has helped us every time because he goes above and beyond to get us the best Vehicle at the best price , when we need another we will of course call on Jimmy More