McLarty Daniel Nissan - Service Center

Friendly employees but service could be better All of the employees that I encountered were very friendly and willing to help. I give them an A+ on that. I had an "appointment" at their service cen All of the employees that I encountered were very friendly and willing to help. I give them an A+ on that. I had an "appointment" at their service center for 12 pm on a Saturday. The service I requested was to have 4 new tires mounted on my car, have an alignment done, and check on my vehicles recall status (2005 Inifiniti G35). While there Zach informed me that an Infiniti dealer would be the one servicing my car for the recall issue, that's reasonable. The reasons why I am giving customer service and quality of work a "3" is because (1) There's really no point in the scheduling of an appointment if customer's vehicle will not get worked on until some hours later. I dropped my vehicle off and went to have lunch and returned about 1:20-1:30 pm and my tires that I provided was still sitting where it was dropped off at. I know that Zach had mentioned at drop off that it would be done my 2:30 or 3:00 pm. Even though he had given me an estimated time frame, that's still a long time for a "scheduled appointment". It was near 3pm when my car keys were handed back to me. (2) Somehow, somewhere in the process of getting new tires mounted on and an alignment my license plate got bent. How did that happened? I don't know. It sure was not bent when I dropped my vehicle off. Zach did his best to bend it back to normal. I never had problems with my license plate anywhere else except for this one time when someone was trying to steal it but that's a different story. (3) After getting home straight from the service center I noticed grease on my wheels. Why none of the mechanics bother to wipe it off, I don't know, or at least mention it to the guy who washed the car before handing it back to me. So, I spent some time after getting home washing the grease off w/ some wheels and tire cleaners. So, overall the lag in "scheduled appointment", the bent license plate, and greased wheels really sealed the deal on the "3" rating for customer service and quality of work. But hey, I love the new tires and the car is driving straight(better than before). More

Always professional and friendly. They make sure I am always taken care of in timely manner. They also ask if I would like something to drink while I wait or if there is anything else I need. always taken care of in timely manner. They also ask if I would like something to drink while I wait or if there is anything else I need. More