"Good place to do business"
I received great customer service through the car buying process at this dealership. Communication was quick and clear, help has been available, and I am satisfied with my purchase
"Oil change "
Staff was very friendly and answered all my questions. Ricardo was very pleasant and knew I was in a rush and helped me get to my next appointment on time.
"So let down"
- Deb's Subaru
McLarty Daniel Review
It has now been almost three weeks since I had my car in for it’s 60,000 mile service and I am still waiting for that email asking to rate the service I was given. This is the first time I have had to wait this long. I do believe it is not coming. They know that I was not happy.
I called to schedule the service for the Saturday of Memorial Day weekend and requested a loaner car for that day and a rental for Sunday and Monday. We were company from Iowa and we needed space for four adults and two car seats. I was given a quote that was much better than what I had found at Enterprise and another place, so said to book it.
I got the usual text to confirm message and did. Then I got an email, another text AND a phone call to remind me that I had this appointment. I asked the young lady if they had it down that I needed a vehicle to accommodate four adults and two car seats and she confirmed the price.
Day of the appointment, I am early and find out that they do not have a vehicle for me and have nothing to say about it beyond that they are sorry. While I am standing there, frustrated almost to the point of tears, I notice that sign says the 60,000 service includes an oil change. I tell them to not do the oil change because I just had it done less than 3,000 miles prior and tell them that I’m coming back for my car today. They can tell that I am not happy and say they will put a rush job on it. I don’t want a rush job. I want a good job. I want delivery on agreements.
The customer service lady comes over and greets me and then makes the mistake of asking how my day is going. I tell her flat out that it was fine but has gone to absolutely disappointing a crappy since I got here. I then explain the frustration over so many reminders of the appointment and then car rental fiasco and tell her that the entire weekend is tainted because every time we go someplace this weekend we will need to take two vehicles because I thought I had one lined up here and did not make arrangements elsewhere. She tells me that she is very sorry. To which I reply “Sorry does not fix this or make it any better.” And she walks away. Yup. Walks away.
I pick up my car at 3:30 and get my bill. There is a note on it to not do the oil change, but it looks like there is no reduction in price on it. In fact, as far as I can tell, the labor to change the air filter, wiper blades, key fob battery and another (?!?) air filter and preform the fuel induction service was $181.19 plus there is a charge of $27.18 for parts not specified. After twice being quoted the same amount for the rental and the number of occupants and then not having a vehicle for me, I would have thought something beyond a “Sorry” would be done to make this customer drive away feeling better.
When a person moves to a new area, it is a challenge to find new medical facilities, hair dressers, a church and automobile service they feel comfortable with and trust. After purchasing my car with McLarty Daniel, the service has been a disappointment two of the four times I have been there. I have to admit that I was pampered up in northern Iowa. I would drive to school and after school get into a fully washed and vacuumed car with a fresh oil change. They would pick it up and return it knowing that I would be over at the end of the day to pay them and express my gratitude for what they did. But that was a small town with small town friendliness and values…
Employees Worked With
Other Employees :
David Garcia and a customer service "lead person"