McLarty Nissan of Little Rock

Great Service Team Of course my car wouldn’t start after Christmas but omg the team at McLarty got me fixed up. The service team performed like a full on staff although Of course my car wouldn’t start after Christmas but omg the team at McLarty got me fixed up. The service team performed like a full on staff although it was only 2 of them working the incoming cars. I love that employees were able to stay home with their family. My wait went fairly quickly and they did exactly what they said. The team kept checking on me giving me updates. And when I checked out Tiffany N. blew my mind with the One to One discussion and savings program. I saved nearly $35 on my service. Which was great considering the unexpected expense! So yes I will be back as always! More

new vehicle warranty G.P.S. and radio went out @ about 3200 miles. Cole was extremely helpful in resolving the replacement under warranty. He had to order the part, let us G.P.S. and radio went out @ about 3200 miles. Cole was extremely helpful in resolving the replacement under warranty. He had to order the part, let us know when it came in, and had it replaced in just a couple of hours. More

Got A Great vehicle. A great salesman Wonderful service . Have Salesman that Greet you when you step out your vehicle. Tim did exactly what he said he would. Get my family in a nice vehicl Wonderful service . Have Salesman that Greet you when you step out your vehicle. Tim did exactly what he said he would. Get my family in a nice vehicle with no stress More

Terrible Service Came to service center to have battery cables replaced on my 2015 Platinum Murano. When I picked my care up, I found that the battery housing was not Came to service center to have battery cables replaced on my 2015 Platinum Murano. When I picked my care up, I found that the battery housing was not reconnected, there was corrosion left everywhere (all over the top of the battery, on the hoses, etc.) Because everything was left dangling, I thought my car was falling apart when I was driving it. If I could post a picture of how TERRIBLE my vehicle was left, I would. I've been a loyal Nissan customer and have used the service center for years, BUT NOT AGAIN! Not only was this BAD SERVICE, it also was not professional at all. More

I will buy there again Good experience with a wonderful staff I had fun dealing with Mike and his attitude was refreshing. I left some tools in my vehicle I traded so I call Good experience with a wonderful staff I had fun dealing with Mike and his attitude was refreshing. I left some tools in my vehicle I traded so I called Mike the next day and he was nice about getting them and holding them for me. More

Excellent Our experience was superb. There was no high pressure. We would highly recommend the staff!! It was a great experience from the moment we arrived. Our experience was superb. There was no high pressure. We would highly recommend the staff!! It was a great experience from the moment we arrived. More

Great car buying experience Great business and great service. I had the pleasure of working with their salesman Kaleb as he offered me the vehicle I wanted with pricing that beat Great business and great service. I had the pleasure of working with their salesman Kaleb as he offered me the vehicle I wanted with pricing that beat what I had thought was possible! I highly recommend checking these guys out!! More

Oil change They took care of me right away. It’s me first oil change. I did not pay anything. I was happy with the service. I will come back. They took care of me right away. It’s me first oil change. I did not pay anything. I was happy with the service. I will come back. More

Sarcastic, rude, unkind, not helpful service department. I want to let you know that I have had the worst customer service experience today with Cole Burroughs from your service department. I brought my car I want to let you know that I have had the worst customer service experience today with Cole Burroughs from your service department. I brought my car in this am at 0720 for an issue with the wheel/tire as well as a ding in the door, I have the Roadvantage plan that covers a significant amount of minor issues. I have had to use this warranty in the past, but I have used a different dealership because it is closer to my home. I did purchased my car from your dealership in 2017 and last month had some maintenance done with Ben in service and had a wonderful experience. However, today I have had Cole, and the experience has been terribly different. My wheel needs repair, but the repair person can’t do the wheel today. Cole said he would put my donut on and I could bring my car back tomorrow after the wheel was repaired. The Roadvantage plan covers a rental vehicle, but he didn’t have one. I drive from Rose Bud to Little Rock every day, it is a 120 mile trip that would not be safe on a car with a donut. Cole had no helpful information or advice to assist me in this situation, he was extremely hard to get in touch with. I called the service department 15 times and could not get an individual to answer my call, every call went straight to voicemail. I then got online and imitated a “chat” with a representative from the dealership to try to get in touch with Cole. That “chat” representative gave me 501-975-0200 as Cole’s office number, this number is not Cole’s office but rather the number to Frost Accounting. Once I did get in touch with Cole, he was a smart A** to me on the phone. So I told him to stop the claim process and put the wheel back on my car and I would come pick it up. I would take it to a dealership that knew how to treat their customers. He said “you don’t know what all I’ve done for you”. I said what have you done for me, he said, “I have kept you up to date on everything”. I thought you should know about my experience in your service department today, because it is one that should not be repeated to your future customers. No matter what a representative has or hasn’t done for a customer they should never respond in a smarta** manner it is not professional or appropriate. I really have never had an experience quite like this, but it will be the last at this dealership. Hopefully you can use this as a learning experience with your customer service and service departments for what not to do in the future. Thank you for your attention to this matter, This was the email I sent before picking up my car that day. Below is the email I sent in response to the general managers email saying he would get back to me once he has been able to get a better understanding of what had happened. I appreciate your quick response. You should know that when I picked my car up at 5:30, the tire was flat. 4 different ppl passed me in service department, I pulled my car into the service bay & aired my tire up myself. No assistance no offers! I was upset when I sent the first email, but now I am livid! It is so heart breaking that people have no common curtesy. I am hopeful that you will make sure that this type behavior doesn’t continue. It has been a week today & I have not heard back from the general manager as he stated in his email in response to my issues with service. I have realized that the service staff should have never placed a defective wheel & tire on my vehicle putting my safety at risk given the distance I had to drive to get home. They were made aware of during this visit, as the distance was part of the issues in getting the wheel repair. In short I will not give this dealership the any future business due the the service department and the lack of care given to the way in which their employees treat customers. I know this probably happens more often than people report., but you can’t be a great dealership if your service department is this terrible. I am very surprised that I was sent a review because I’m certain they didn’t want my experience published. More

Service for Maxima Excellent customer service, with special thanks to Renea Benjamin, who always takes care of our needs in a timely, courteous and caring manner. She di Excellent customer service, with special thanks to Renea Benjamin, who always takes care of our needs in a timely, courteous and caring manner. She displays true customer service. Dealership cares about their customers. More