McLarty Nissan of Little Rock

Oil change They took care of me right away. It’s me first oil change. I did not pay anything. I was happy with the service. I will come back. They took care of me right away. It’s me first oil change. I did not pay anything. I was happy with the service. I will come back. More

Sarcastic, rude, unkind, not helpful service department. I want to let you know that I have had the worst customer service experience today with Cole Burroughs from your service department. I brought my car I want to let you know that I have had the worst customer service experience today with Cole Burroughs from your service department. I brought my car in this am at 0720 for an issue with the wheel/tire as well as a ding in the door, I have the Roadvantage plan that covers a significant amount of minor issues. I have had to use this warranty in the past, but I have used a different dealership because it is closer to my home. I did purchased my car from your dealership in 2017 and last month had some maintenance done with Ben in service and had a wonderful experience. However, today I have had Cole, and the experience has been terribly different. My wheel needs repair, but the repair person can’t do the wheel today. Cole said he would put my donut on and I could bring my car back tomorrow after the wheel was repaired. The Roadvantage plan covers a rental vehicle, but he didn’t have one. I drive from Rose Bud to Little Rock every day, it is a 120 mile trip that would not be safe on a car with a donut. Cole had no helpful information or advice to assist me in this situation, he was extremely hard to get in touch with. I called the service department 15 times and could not get an individual to answer my call, every call went straight to voicemail. I then got online and imitated a “chat” with a representative from the dealership to try to get in touch with Cole. That “chat” representative gave me 501-975-0200 as Cole’s office number, this number is not Cole’s office but rather the number to Frost Accounting. Once I did get in touch with Cole, he was a smart A** to me on the phone. So I told him to stop the claim process and put the wheel back on my car and I would come pick it up. I would take it to a dealership that knew how to treat their customers. He said “you don’t know what all I’ve done for you”. I said what have you done for me, he said, “I have kept you up to date on everything”. I thought you should know about my experience in your service department today, because it is one that should not be repeated to your future customers. No matter what a representative has or hasn’t done for a customer they should never respond in a smarta** manner it is not professional or appropriate. I really have never had an experience quite like this, but it will be the last at this dealership. Hopefully you can use this as a learning experience with your customer service and service departments for what not to do in the future. Thank you for your attention to this matter, This was the email I sent before picking up my car that day. Below is the email I sent in response to the general managers email saying he would get back to me once he has been able to get a better understanding of what had happened. I appreciate your quick response. You should know that when I picked my car up at 5:30, the tire was flat. 4 different ppl passed me in service department, I pulled my car into the service bay & aired my tire up myself. No assistance no offers! I was upset when I sent the first email, but now I am livid! It is so heart breaking that people have no common curtesy. I am hopeful that you will make sure that this type behavior doesn’t continue. It has been a week today & I have not heard back from the general manager as he stated in his email in response to my issues with service. I have realized that the service staff should have never placed a defective wheel & tire on my vehicle putting my safety at risk given the distance I had to drive to get home. They were made aware of during this visit, as the distance was part of the issues in getting the wheel repair. In short I will not give this dealership the any future business due the the service department and the lack of care given to the way in which their employees treat customers. I know this probably happens more often than people report., but you can’t be a great dealership if your service department is this terrible. I am very surprised that I was sent a review because I’m certain they didn’t want my experience published. More

Service for Maxima Excellent customer service, with special thanks to Renea Benjamin, who always takes care of our needs in a timely, courteous and caring manner. She di Excellent customer service, with special thanks to Renea Benjamin, who always takes care of our needs in a timely, courteous and caring manner. She displays true customer service. Dealership cares about their customers. More

Great customer service, timely return of my vehicle As usual, when I arrived, I was greeted quickly and my car was taken to the back for service. Cole listened to what I needed, assured me it would get As usual, when I arrived, I was greeted quickly and my car was taken to the back for service. Cole listened to what I needed, assured me it would get done and, within the hour, was bringing my keys back to me. The service here reminds me of why I made my purchase here. More

Great service as always Ms. Renee is awesome she’s always available and make sure my experience is great. She always follow up with me after my visit to make sure everything Ms. Renee is awesome she’s always available and make sure my experience is great. She always follow up with me after my visit to make sure everything was taken care of. More

New car Often to get tire put on rim and waiting was longer than expected being noticed once I enter the service s was longer than expected and getting finish Often to get tire put on rim and waiting was longer than expected being noticed once I enter the service s was longer than expected and getting finish was next to the last person. Then have money counted on the counter and not placing hand. More

Not what it used to be. See my previous review from Friday 12/14/18. In addition to that the entire service department is woefully lacking in communication skills and consc See my previous review from Friday 12/14/18. In addition to that the entire service department is woefully lacking in communication skills and conscientious work ethic. Still would like to be contacted by a McClarty rep. More

Great!!! It was a great experience They worked really hard for me!! I was very pleased !!everyone was very nice and cooperative. It took a long time to make my It was a great experience They worked really hard for me!! I was very pleased !!everyone was very nice and cooperative. It took a long time to make my decision. But they were very patient with my husband and I. More

Excellent personal service I was treated with respect and never pressured or coerced into buying something other than my first choice of a Nissan Rogue. I will buy again from th I was treated with respect and never pressured or coerced into buying something other than my first choice of a Nissan Rogue. I will buy again from this dealership. More

McLarty Nissan Service I always have good experiences at this Nissan service center. I have been a client for years. Renaye Benjamin is my service representative and she i I always have good experiences at this Nissan service center. I have been a client for years. Renaye Benjamin is my service representative and she is amazing. Knows her stuff and looks out for her clients. More