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McLarty Nissan of Little Rock

Little Rock, AR

4.8
1,251 Reviews

1 Colonel Glenn Plaza Dr

Little Rock, AR

72210

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Showing 1,251 reviews

November 16, 2018

Oil change and tire rotation Service check in and out was great. Had tires rotated due to an upcoming trip. Only 2 of my newly purchased tire valve stem covers were replaced. The More

by Charmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Dec 03, 2018 -

McLarty Nissan of Little Rock responded

Thank you for your review of McLarty Nissan of Little Rock's service department, we appreciate you letting us know of your dissatisfaction with your recent visit. Mclarty Nissan of Little Rock would like to apologize to you for misplacing your tire valve stem covers, and for putting above the recommended psi level of air in to all of your tires. We realize that does not show efficient work, and your concern has been shared with our service manager. We will plan on doing the necessary work to avoid concerns like this, so if you decide to give our service department another chance please let us know if you notice improvement in these kinds of details, or if you don't notice a change at all. Regardless, McLarty Nissan of Little Rock appreciates you for coming through!

November 16, 2018

Took too long and employees wouldn’t leave me alone. I gave 3 stars because they’re extremely slow about everything in the service center no matter what. BUT I came in with my kids to get my oil changed. More

by CHARMAInew06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Zumbaum, Renaye Benjamin, Cliff Bolden, Cole Burroughs, Juan Valenzuela
Dec 04, 2018 -

McLarty Nissan of Little Rock responded

McLarty Nissan of Little Rock appreciates you for taking the time to tell us about your visit with our service department. We would like to apologize to you for the amount of time you had to wait on your vehicle, and for the disruptive behavior of our employees. Our management has been made aware of your concerns, and if you would like to further discuss your visit please give the dealership a call at the number (501)588-0438 and press extension 0 to reach our operator and then ask to speak with an owner loyalty manager. We hope that if you choose to come to McLarty Nissan of Little Rock to have service done on your vehicle again that you notice a positive change in your experience, and if you do not notice any change please continue to let us know about it. McLarty Nissan of Little Rock appreciates you and your consideration regardless!

November 16, 2018

Great service Renaye is the best and goes above and beyond for her customers! I would highly recommend her to anyone. Great amenities also. Keep the coupons and dis More

by FOURCATSRULEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renaye Benjamin
Dec 04, 2018 -

McLarty Nissan of Little Rock responded

Thank you for coming to McLarty Nissan of Little Rock for your service needs! We're so happy to know that you enjoy working with Renaye, she is a very hard worker and is greatly appreciated around here! We will plan on being able to provide you with the same kind of great service experience any time you come by. Thank you for your feedback and for your visit to McLarty Nissan of Little Rock!

November 16, 2018

Ridiculous Service! The service advisor that helped us, was awesome. She (Renaye) was always kind and helpful. The technician (don’t know his name but sure wish I did!) More

by ANDREAHELLUMS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Renaye Benjamin
May 29, 2019 -

McLarty Nissan of Little Rock responded

Andrea, Thank you for rating your visit with McLarty Nissan of Little Rock. We see that your experience with us was not satisfactory, and we want to apologize to you for not meeting your expectations. If you would like to please reach out to us so that we can discuss with you what could have been improved upon during your visit. You can call the phone number (501)975-0300 and ask to speak with our owner loyalty manager. We value your feedback tremendously!

November 15, 2018

Great Job McClarty Nissan Service Center Every employee who greeted me was great! Overall the service was very timely, very ,friendly, very informative, and very helpful!! This is my experie More

by KAY.HOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Newton, Renaye Benjamin
Dec 03, 2018 -

McLarty Nissan of Little Rock responded

Hello, thank you for coming to McLarty Nissan of Little Rock to get servicing done on your vehicle, we appreciate you reviewing your visit as well, it's awesome to know that we have been able to provide you with a smooth and pleasant encounter whenever you have stopped by! We will plan on being able to continue the trend. We hope to have you come through the next time your vehicle needs servicing!

November 15, 2018

Service Department Reliable, Efficient And Tremendous Customer Service!! Highly Recommend!! They Do Not Try and sell you a bunch of Extra's that are Not Needed. S More

by EXACTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Ben Prewitt
Dec 03, 2018 -

McLarty Nissan of Little Rock responded

Thanks for sharing your experience with McLarty Nissan of Little Rock's service department, we appreciate knowing that we were able to provide you with pleasant and easy servicing! Thank you for coming to McLarty Nissan, and we hope to be able to have the opportunity to assist you with your vehicle maintenance the next time!

November 15, 2018

Great service, great people! I love the guys at McLarty Nissan, they are very professional and knowledgeable about their products and have always offered me a fair price and quick More

by krill47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Prewitt
Dec 03, 2018 -

McLarty Nissan of Little Rock responded

Hello, thank you for coming to get your vehicle serviced at Mclarty Nissan of Little Rock, we are very happy to know that we have been able to do our job efficiently for you! We aim to make your service visit as pleasant as possible, so we will do our best to be able to provide you with great service any time you stop by. Thanks for your feedback!

November 14, 2018

Well they was very helpful Well Renee was very very helpful and understanding but one thing happened no one came out and told me that they had to go to Benton to get my battery More

by GWENMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick he took me home because the battery was not there and I had somewhere I needed to be, Renaye Benjamin
Dec 03, 2018 -

McLarty Nissan of Little Rock responded

Hi there, thanks for coming through McLarty Nissan of Little Rock's service department! We appreciate your review, but McLarty Nissan of Little Rock would like to apologize to you for the lack of communication that you encountered. Thank you for making us aware of this, and we will do our best to make sure we better keep you informed! Though we are glad to hear that the rest of your visit was satisfactory and that our service department was helpful to you! We do hope you come by again!

November 14, 2018

Great friendly service I took my car in to have the radar sensor replaced. They replaced it at no charge and comped my oil changed because I had to wait so long. I apprec More

by ROBWCUSHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick , Renaye Benjamin
Dec 03, 2018 -

McLarty Nissan of Little Rock responded

Thanks for reviewing your visit with McLarty Nissan of Little Rock's service department! We're happy to have been able to provide you with an all around great service experience, and we'll plan on being able to provide you with the same great service any time! Thank you for coming to McLarty Nissan of Little Rock!

November 13, 2018

excellent salesman Our salesman was very knowledgeable of the car we were interested in and answered all our questions. He was more than willing to work with us and make More

by scater0430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Forester
Nov 21, 2018 -

McLarty Nissan of Little Rock responded

Thank you for your consideration of McLarty Nissan of Little Rock when it came to purchasing your vehicle! We value your feedback about your visit it's awesome to know that you enjoyed working with James and that the sales experience was made pleasant for you. We sincerely hope you're enjoying your vehicle!

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