McLaughlin Cadillac

Excellent team at Mclaughlin Dealer and sales team were top-notch and true professionals! Made it an experience that I won't forget. Thanks Scott and the whole team! Dealer and sales team were top-notch and true professionals! Made it an experience that I won't forget. Thanks Scott and the whole team! More

Purchasing a new Cadillac We purchased our fourth Cadillac from Dan Machu at McLaughlin Motors, and as usual the experience was excellent. Dan is very knowledgeable about every We purchased our fourth Cadillac from Dan Machu at McLaughlin Motors, and as usual the experience was excellent. Dan is very knowledgeable about every aspect of any vehicle we may have questions about. We would not consider any other dealership or Salesperson. We are always treated courteously, professionally, and kindly by everyone in the dealership. The follow up service we receive is better than any other dealership I have experienced, and that includes over 40 vehicles in 7 states in my lifetime. I recommend McLaughlin Motors and in particular Dan Machu for any vehicle purchase. More

pleasant used car buying experience Very friendly, helpful sales people. Enjoyed meeting Kim and Brandon. Maybe Brandon will give my trade-in a new home? Hope all my future buys (in 10 Very friendly, helpful sales people. Enjoyed meeting Kim and Brandon. Maybe Brandon will give my trade-in a new home? Hope all my future buys (in 10 years!) will be as stress-free. Thanks to all. More

Mileage Service Inspection Whatever the service needs are for my McLaughlin purchased cars, Sherrie Schmidt has always gone out of her way to schedule service to fit my schedule Whatever the service needs are for my McLaughlin purchased cars, Sherrie Schmidt has always gone out of her way to schedule service to fit my schedules. She always has the complete explanation of the services that were provided and has the product knowledge necessary of service related subject matter to provide the kind of feedback customers expect. The Sales Group has initial contact with customers. However, after the sale, it is people like Sherrie who interface with customers and help shape the perception of McLaughlin Motors that customers hold. More

Very informative & helpful Of all my car buying experience over a 45+ year period this was the best experience I've ever had, hands down. Scott, Kim, & Brandon were all extreme Of all my car buying experience over a 45+ year period this was the best experience I've ever had, hands down. Scott, Kim, & Brandon were all extremely helpful. Felt like my business was much appreciated & left dealership confident that all my future needs with my new 2016 Outback would be promptly & courteously taken care of. More

Great deal/friendly no pressure staff As first time Cadillac buyers, we are very happy with our experience. Everyone, from sales to finance, were extremely helpful and courteous. They made As first time Cadillac buyers, we are very happy with our experience. Everyone, from sales to finance, were extremely helpful and courteous. They made us feel comfortable. Our salesman, Brandon, took a lot of time on our initial visit to answer all our questions and explain in detail features and warranties. The no pressure approach made us sure we would be back to purchase. Not only do we feel we got a great deal, but it was a very pleasant experience. We will definitely be recommending McLaughlin's. More

Everything went smooth I pulled on to the lot and was approached by Scott Schnabel in the Cadillac sales. I did the normal.. im just looking. Scott was very nice said n I pulled on to the lot and was approached by Scott Schnabel in the Cadillac sales. I did the normal.. im just looking. Scott was very nice said no problem and he proceded to mention how he just traded for a car. The car happen to be exactly what I was looking for. The right year the right color and the right miles. He showed me the vehicle and he knew the history of the trade which is always nice. After looking over the vehicle I told him I would get back with him. The next day I did. This time Scott out of the office so I worked with Joe Roberts. JOE was very helpful in the test drive and the numbers. Between the both of them we made a deal got the vehicle serviced and detailed. My vehicle was ready when promised. Thanks again to both Joe and Scott. More

Tie Rods, Tires, Balance, & oil change Everything went smooth. Was offered a shuttle service/loaner. Service advisers were honest and approachable. Waiting room was clean, well stocked with Everything went smooth. Was offered a shuttle service/loaner. Service advisers were honest and approachable. Waiting room was clean, well stocked with snacks, and had wifi. I would return here for service and recommend McLaughlin to others. More

Great customer service This is the second time I've had my car in for service and again the service department was excellent. They made sure my car was clean and explained e This is the second time I've had my car in for service and again the service department was excellent. They made sure my car was clean and explained exactly what had to be fixed and anything additional that will be needed in the near future. Both times I haven't left questioning anything and have been extremely pleased. More

Really surprised this happened based on the reviews we read. Over a 2 hour drive for us so we put the deal together ahead of time. We were interacting with Dan twice a day all the way up to an hour before we arr Over a 2 hour drive for us so we put the deal together ahead of time. We were interacting with Dan twice a day all the way up to an hour before we arrived at the dealership. When we arrived we took the SUV for a ride and we liked the SUV. Sat down to do the paperwork with Dan and then Dan says "OH I just got this invoice from our service department and we are not able to give you the deal we had agreed to. We have to put breaks and bearings and a big long list of stuff." Tried telling us they did $4700 in work on the SUV so they were not going to honor the agreement. VERY SHADY They even had boxes on the seat that looked like brake parts. Looking at the brakes and pads they were obviously not new so this was a total scam to get more money from us. This was a complete waste of time BEWARE of these guys. More