McLaughlin Subaru

I wish I could remember what site led me to call McLaughlin Subaru about a used Outback I saw advertised. I had been searching for weeks but had been unsuccessful at finding what I was looking for, McLaughlin Subaru about a used Outback I saw advertised. I had been searching for weeks but had been unsuccessful at finding what I was looking for, this particular Outback checked off all the boxes. My hopes were quickly dashed when Matt Truitt answered the phone and told me the Outback was sold. I was so disappointed. Like any good salesman, Matt began telling me what used vehicles they had in stock. At first, my disappointment subdued my interest, but the more he talked the more I began listening. My heart was set on a Subaru, it just hadn’t decided if it was an Outback or a Crosstrek. I had driven both and loved both. I lived 95 miles away so it would have to be the perfect car for me to drive the distance. I was a newbie car buyer and quickly established a rapport with Matt. His knowledge of Subarus and his willingness to take the time to show me cars by sending me videos was very much appreciated. He provided me with various scenarios; new car versus used, options to consider, etc. In spite of my indecisiveness, he was patient and never pushy. I really trusted him, even though I kept reminding myself that he wanted to sell a car. :) It didn’t matter, I believed in him and really felt he had my back. I decided to buy a new 2023 Crosstrek. At the same time my sister, who lives in Colorado was also looking for a car. My experience with Matt was so wonderful I recommended that she call him to see if he could do anything for her. He found her a new Subaru Legacy and she was ready to make arrangements to come purchase it but developed medical problems that prevented her from making such a large purchase. If in the future she buys a car, she will definitely look him up. She felt the same way I did about him, just an all-around great person. I would also like to acknowledge Mike Morales who helped me with my financing. He worked with me to get the car and payments I needed to drive my beautiful 2023 Crosstrek home. I appreciate the time he took with me. He is also a very nice addition to your team. I felt like I need to take time to recognize Matt for being trustworthy, smart and hardworking. He did this with personality and wit. It made my buying experience fun! If ever I know someone looking for a car, I will send them to Matt Truitt at McLaughlin Subaru. I hope he will still be there so he can help them find their dream car off your lot and if not, I am confident that your other associates will be great too! Thank you, McLaughlin Subaru and team; Matt Truitt and Mike Morales for making this an awesome experience from start to finish. I love love love my new car! I hope my 5-star experience will help others know what a fantastic dealership, McLaughlin Subaru is. Keep up the great work. Thank you, CarrieS More

very nice building and location. all the customer forward people are well dressed and present a very professional appearance and experience. the finance dept. was able to secure a f all the customer forward people are well dressed and present a very professional appearance and experience. the finance dept. was able to secure a full 1.5% lower rate than my bank which will save me money. More

Best car buying experience I've had in 50 years. The staff was cooperative, helpful, and supportive in a new car purchase. They provided a no hassle and low stress approach to new car buying. Both t The staff was cooperative, helpful, and supportive in a new car purchase. They provided a no hassle and low stress approach to new car buying. Both the salespeople and the finance department were easy to work with. Can't say enough about how much we appreciated them. More

I bought a used Outback from a private party that had purchased and always had serviced at McLaughlin. I continued that tradition and have not been disappointed. Any issues are fully explained. The wait purchased and always had serviced at McLaughlin. I continued that tradition and have not been disappointed. Any issues are fully explained. The waiting area is exceptional. More

Kim was incredibly helpful during every step of the purchase. She was knowledgeable, answered all my questions, demonstrated patience and flexibility, and moved the process along efficiently. I would purchase. She was knowledgeable, answered all my questions, demonstrated patience and flexibility, and moved the process along efficiently. I would not hesitate to refer friends to her for their auto purchases. The finance manager, Roland Kropf was also extremely professional and efficient. Paperwork was thoroughly explained and processed quickly. Truly one of the most stress free car buying experiences I have had. More

We so appreciate Kim's help in purchasing our first Subaru. She was very thorough in explaining the differences between the models that we were considering, which helped us make our final decision. Subaru. She was very thorough in explaining the differences between the models that we were considering, which helped us make our final decision. More

Dan was awesome to work with! No pressure! Fair deal!! Very friendly!! Would definitely recommend him!! It was well worth the 3 hour drive from Madison Wisconsin!! Lou and J No pressure! Fair deal!! Very friendly!! Would definitely recommend him!! It was well worth the 3 hour drive from Madison Wisconsin!! Lou and Joanette did such a GREAT job with the paperwork! The DMV Clerk said she has never had the paperwork correct, until this one, for an out of state purchase. Thanks to everyone!! More

Knowledgeable about the vehicle and able to easily explain how the features work. Goes over everything in a very professional and complete manner. Great personality. explain how the features work. Goes over everything in a very professional and complete manner. Great personality. More

Very welcoming and patient. They kept us updated throughout the process of ordering a new car. They kept us updated throughout the process of ordering a new car. More