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McLaughlin Subaru
Moline, IL
698 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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698 Reviews of McLaughlin Subaru
December 13, 2019
2020 Subaru Outback Limited Purchase This is the second Subaru I have bought from Kim Hicks. I was very happy with the service and will return for my next car. I would recommend Kim and t This is the second Subaru I have bought from Kim Hicks. I was very happy with the service and will return for my next car. I would recommend Kim and this dealership to friends and neighbors. To show how much I think of Kim and the service I get at McLaughlin I drive 160 miles round trip to get here but its well worth the drive. More
by oldhy663
Employees Worked With
Kim Hicks
November 25, 2019
Saleswoman excellent! This was the first time I worked with a female car sales person and she was tremendous! Kim is her name and she was no nonsense, very transparent. This was the first time I worked with a female car sales person and she was tremendous! Kim is her name and she was no nonsense, very transparent. She did a great job. I was in a tough spot and she made the entire process much better. I will ALWAYS go to Kim. More
by karamatt
Employees Worked With
Kim Hicks
November 10, 2019
Subaru Forester 2019 Purchace Great experience at McLaughlin. Kim was very easy to work with and made herself available to all my questions. Very happy with my new Forester! Great experience at McLaughlin. Kim was very easy to work with and made herself available to all my questions. Very happy with my new Forester! More
by Jean
Employees Worked With
Kim Hicks, Robert Coronado
October 17, 2019
Recent purchase of Subaru Ascent 2020 This is my second Subaru purchased from McLaughlin Motors Moline, IL. Kim Hicks has been my sales representative on both purchases. She’s very patie This is my second Subaru purchased from McLaughlin Motors Moline, IL. Kim Hicks has been my sales representative on both purchases. She’s very patient, non-pushy and easy to contact/respond to questions. From finance people (Mike) to service personnel (Beth first car and current person, John) I find then easy to speak with about questions. Please consider this locally owned dealership to purchase your next car. Not heavy handed and fair price. Subaru has an excellent resale and reputation. More
by Tom
Employees Worked With
Mike from finance , Kim Hicks, Beth Scherrman
September 18, 2019
Worth the trip! Initially, showed up for an appt after driving an hour away to test drive a car that an office girl had taken home to drive for the weekend. I can't Initially, showed up for an appt after driving an hour away to test drive a car that an office girl had taken home to drive for the weekend. I can't remember the salesman that had failed to have it available but he sent Kim Hicks to deliver the bad news. Kim went above and beyond calling to have the lady bring the car back. Working with Kim on price (which is never fun) was a wonderful experience. She was very personable and to the point. There was no back and forth. This is the way car dealerships should all operate... no game playing. Our only complaint was with the finance dept. We financed through them and the interest rate was the highest we had come across. They made an offer to drop it if we agreed to buy the extra warranty. Left with a great used car for a great price anyways! More
by acs
Employees Worked With
Kim Hicks
September 08, 2019
great staff Fabulous staff to work with. Not pushing, didn't play any games. Very accommodating. Kim our sales lady was fabulous, would use her again. Love my new Fabulous staff to work with. Not pushing, didn't play any games. Very accommodating. Kim our sales lady was fabulous, would use her again. Love my new car. Never had a Subaru before. More
by Schills
Employees Worked With
Kim Hicks
June 27, 2019
Never Again Once the deal is made and the car goes off the lot, all promises are broken. Do not trust them when they say anything. And if they tell you the tires Once the deal is made and the car goes off the lot, all promises are broken. Do not trust them when they say anything. And if they tell you the tires are new on a used car, they probably were just retreaded. More
by Carrie Harris
Employees Worked With
Dan Machu
May 09, 2019
Great experience with dealer. Turned in my 2016 for a 2019 (used forester), Dan was a great person to work with, straight forward, and explains everything. would go back or recomme Turned in my 2016 for a 2019 (used forester), Dan was a great person to work with, straight forward, and explains everything. would go back or recommend to everyone More
by gwesc
Employees Worked With
Dan Machu
January 24, 2019
Not impressive customer service Unfortunately, I did not have positive customer service at all! I drove from out of state to purchase a specific vehicle from McLaughlin, due to a rec Unfortunately, I did not have positive customer service at all! I drove from out of state to purchase a specific vehicle from McLaughlin, due to a recent accident where my car was totaled. The salesman told me on the phone the day prior to my trip I could finance a loan with McLaughlin. When I received my check from the insurance company the following week, then I could refinance the loan, since I was paying 50% cash for the car. Upon my arrival the next day to buy the vehicle, the finance person I interacted with made it clear he did not want to do the loan due to the amount of paperwork on my end and his end and this would not be a good impression for his lenders. He had me call my bank in Iowa to see if they would do the loan. It was Friday afternoon at 3pm, so the banker said this was not possible because they would need my signature. *I left without a vehicle and put a $500 deposit down to come back the following week to purchase the car. My $500 check was cashed within two business days at my bank. When I returned to McLaughlin the following week to ask for the refundable $500 deposit check I was told I would receive it in the mail a few days later. It took a little over two weeks to get the $500 in the mail. Honestly, my experience all around was not good and it made things very stressful when I had just recently been in a bad accident that totaled my other car. More
by lisab
Employees Worked With
Mike ? - finance person , Dan Machu
