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McLaughlin Subaru - Service Center

3.8

14 Lifetime Service Reviews

4101 41st St, Moline, Illinois 61265

14 Reviews of McLaughlin Subaru - Service Center

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June 18, 2018

"Fast, easy and informative..."

- Hou,cyndee1220

I wish McLaughlin Moters was my dealership in Houston, TX. While driving to the Quad Cities my windshield was chipped. I called the dealership and Sherrie S. Was fantastic. She scheduled the repair of the windshield and an oil change for me like I was a regular customer. The work was done on time and everyone I came into contact with was very pleasant. I also had an issue with a reacurring message on my on call system. My dealership said it would go away in a few days...it didn't...Matt and Brian took the time to fugure it out when they could have been making money selling a new car...They also showed me features on my car I didn't know I had. Thank you Sherrie, Matt and Brian...

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Recommend Dealer
Yes
Employees Worked With
Matt Campbell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Cox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sherrie Schmitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 25, 2018

"Sherrie's THE BEST!"

- K-sara

I always get a warm greeting when I go to this dealership and see Sherrie. She's been very good to me over the years and I can't say enough great things about her. She is kind, friendly, honest, and a delight to work with. Ask for Sherrie the next time you're there, and you'll know what I'm talking about. SHE'S GREAT!!

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Recommend Dealer
Yes
Employees Worked With
Sherrie Schmitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 24, 2018

"They destroyed my 2008 Subaru Forester"

- Tania

For their service I should say "no stars" at all. My 2008 Subaru Forester has been serviced by them for the last 2 years and a half, first time I drove from Moline to Galesburg without coolant. A year later I had to change the radiator. My head gaskets failed and they changed in 2015, Subaru of America paid for it, for the last 2 years, I have drove a car with a cracked head gaskets spraying oil everywhere to a point that my car almost got on fire without knowing it. There was black oil all over the motor and smoking coming under the hood. Last time I made a complaint of smoking coming under the hood after an oil change "they told me it was just an oil spill". Then to finish killing my Subaru, my last oil change, they left the drain oil plug loose. I park on a gravel driveway and I did not notice more of the oil leak besides the head gaskets . When I bought the car to another dealership in town I found out the cracked head gaskets, the drain plug loose and the most surprising was "you have oil sprayed everywhere in your motor up and under . It will be impossible for a mechanic not noticed that. Who has been servicing you? I won't bring there again, maybe bring to another Dealership in Peoria , but no Moline. I had no words when I heard that! I always trusted Subaru Services in the East Coast, that is when I moved to the Midwest I thought here will be the same, I even brought my car on a trailer to avoid driving over 3,000 miles when I moved. Well I was wrong! They killed my 2008 Subaru Forester. Hope you are not lucky to get the same service that I did that destroyed my car.

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Recommend Dealer
No
Employees Worked With
Beth Scherrman
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 22, 2017

"Best service department anywhere "

- Volvo03

Sherry is the best Service Manager I have ever dealt with. Pleasant personality, gets things done quickly and at a fair price. Because of McLaughlin's service department I will always own a Volvo, Cadillac or Subaru which are the three brands they carry. I have talked people into these brands because of the service department.

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Recommend Dealer
Yes
Employees Worked With
Sherrie Schmitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michelle Gau
January 04, 2017

"Excellent customer care"

- Millernm229

My wife and I would like to commend the service department, especially Beth, on the amazing customer service that we received November 18-21. Beth was able to quickly get our car an appointment, towed into the dealership and the service team was able to get it back out on the road before the holiday. We would also like to say thank you for working with us to make it as affordable as possible for this single income family so close to the holiday season!

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Recommend Dealer
Yes
Employees Worked With
Beth Scherrman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 26, 2016

"Worst service I've ever had to experience. "

- Nothanks

if I could go back and buy my Subaru at another dealership I would. Do not support this business with your money. I asked for my brakes to be inspected and was told they were in good condition. At my next service they told me my pads and rotors needed to be replaced. When I inquired about why they didn't change the pads at the last service like I asked I was told they had only done a "visual inspection". I don't know if they are incompetent or intentionally let the pads wear down the rotors. In either case they made a mistake and should take responsibility. Add on top of this their service is much higher price than others and it often took 2 to 3 hours for an oil change. When I buy my next Subaru it will not be from this dealership. Save yourself money and time and made your purchase anywhere else.

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Recommend Dealer
No
Employees Worked With
Not known
February 08, 2016

"Best service ever "

- Salman Nawaf

He try to give you the best and cheep solution for your car. He communicate with you very good. He gave me a new car while my car was in service. He is the best

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Recommend Dealer
Yes
Employees Worked With
Anthony Castro
November 17, 2015

"Excellent Cadillac And Subaru Advisors"

- dom.gibbs15

Recently i brought my Nissan S15 for service at Mclaughlin Motors. I have only good things to say about my visit. They handled my car with car and took excellent pride in fixing the issues and made sure my car was kept clean. If you ever need service done on your vehicle or rare vehicle like mine. Talk to Anthony Castro or Beth Scherrman. 5 Star Service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Anthony Castro
June 23, 2014

"Very Impressed "

- baseballfanpj

The few times I have been into McLaughlin for service I always talk to Randy. Even though I am not a usual customer, because I own a Nissan, Randy treats me like a usual customer. He is always very kind and always gets the work on my car done very quickly. Randy knows his stuff whenever I have a question - he knows how to respond right away. I would recommend McLaughlin Motors to anyone just from the positive experiences I have had with not only Randy and the service of my vehicle, but just how professional the whole dealership is.

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Yes
Employees Worked With
June 19, 2014

"My c70"

- weesie

I recently had a problem with my tire [my fault-ran over a bolt] and Sherrie went above and beyond to help me! She is friendly and knowledgeable about the cars she services. I appreciate McLaughlin motors friendly attitude by everyone that works there! They make you feel like family! I tell everyone I know about the wonderful service and friendly staff McLaughlin hires! We will purchase another Volvo! at McLaughlin Motors!

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Recommend Dealer
Yes
Employees Worked With
1
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