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McLeod Auto Sales

Killeen, TX

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131 Reviews

1601 E Rancier Ave

Killeen, TX

76541

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131 Reviews of McLeod Auto Sales

February 03, 2024

Complaint Details In late July early August I bought a 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermosta More

by hemphillr18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris,the owner whose name I never received
Feb 03, 2024 -

hemphillr18 responded

Complaint Details In late July early August I bought a 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermostat a month later car overheated again this time they had to burp radiator meaning air was in the line a month later I had to return to dealership radiator reservoir was bone dry and when you refill it is empty in a day returned to shop this time they said oil was in antifreeze and antifreeze in oil so they said I would need a new engine I have only driven the car 2000 but I have carshield and they have been waiting weeks for pictures of the damages McLeod has of yet not sent the pictures I was provided a loaner but I would like a different vehicle to pay one thais reliable I was reading the lemon law and it states after 3 chance to fix your is lemon and has to be returned and replaced with a reliable vehicle I also had to bring it in for a sensor malfunction that was 150 on carshield I spent 947 on brakes and shocks I would like to be reimbursed for repairs plus a new vehicle Desired Outcome/Settlement Desired Settlement: Exchange None Provided From the Business on Wednesday, December 27, 2023 We’re truly sorry you have had issues with your  vehicle. I’ve spoke with the general manager and service manager  . I’ve been assured you have been  taken care of and are now happy with the outcome . If you need any further assistance please don’t hesitate to reach out to Jay Moses at the dealership. It’s our goal to make sure our customers feel satisfied with there purchase. From the Consumer on Thursday, December 28, 2023 Complaint: 20940459 I am rejecting this response because:  Regards, Robert Hemphill  McLeod employees are respectful and helpful but I was sold a lemon I had to pay for parts and was never offered an opportunity to get a replacement car all they want to do is keep working on the same broken car  they are helpful but they don't offer you options when they know they sold you a bad car other than just trying to fix it multiple times to No success. I just feel scammed because who gets a car that breaks down 3 days after you get it and they  make you pay for parts they waived labor and but my issue is I was never given opportunity for a different vehicle because in life if something breaks you try to fix but if you can't fix you replacement I feel quality was not a big deal for this dealership so in summation an offer was made it was not my first choice but I was forced to feel like I had to keep the car while my preference was to exchange    From the Business on Friday, December 29, 2023 Please refer to my original comment. From the Consumer on Tuesday, January 2, 2024 Complaint: 20940459 I am rejecting this response because: although repairs are being made to my vehicle my original request was for a different vehicle because the one I was given is a lemon because of the problems I have on the vehicle.  I feel I was not given a good vehicle to start  Regards, Robert Hemphill From the Business on Friday, January 5, 2024 The car has been repaired for you at no charge ,We will not provide a new car . We’ve done everything in our power to take care of the problem.  From the Consumer on Monday, January 8, 2024 Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 20940459, and find that this resolution is satisfactory to me. Regards, Robert Hemphill From the Consumer on Thursday, January 25, 2024 Complaint: 20940459 I am rejecting this response because: This is a continuation from a previous bbb case 20940459 I got the vehicle back and less than a week later the alternator went out which is a covered part under the previous fix Regards, Robert Hemphill From the Business on Thursday, January 25, 2024 We’ve done everything we know how to do to make this customer happy . There’s nothing else we can do . This is my final response , I won’t be blackmailed by a customer. 

January 28, 2022

The staff there is friendly and will work with you to your goal if possible. They won’t force it on you but will work with you to understand what you want. Blanca helped me out with a nice 5.0 and was pa More

by Brooklyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blanca, Reuben, Jaden
September 20, 2021

Alton, asked me what I needed and I left with both less! Thank you! S/O North Carolina More

by Isaac.Franklin101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alton Midgette
July 06, 2021

McLeod Auto Sales is the best of the best when it come to second chance and even if you’re in the process of establishing your credit. The process was fast, easy and Hazards free. No hidden agendas! I was ov More

by ntcooper1.nc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alton Midgette
April 18, 2021

First stop looking for a car for my son’s first buying on his own car. I’m old school! Like to look around first then when I give, “the look”, have someone come up and introduce themselves. I also don’t lik More

by PibberPibber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hensley, Will
November 25, 2020

Ms Stephanie made the impossible possible. I was surprised that she was able to get me a fully loaded 2017 hundayi sonata. Thank you Ms Stephanie More

by Robertjones8609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie
August 25, 2020

There are vrey good people that yry there best to put you in a nice a car real nice and they have alot of great saleman More

by calvinperry21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alton, Cynthia Chavez, Maria Michel, Ben o'neal, Rico cook, Evonne Alexander, Jeremiah McMullen
March 07, 2020

I was Brought in with the intentions of their guaranteed financing as long as you make 350 a week turns out to be a waste of time and no help..Read the fine print on their website for qualified buyers only More

by firehawk830
Recommend Dealer
No
Employees Worked With
Dean Hughes, Sabrina Hebert, John McBurnett , Ben o'neal, Rico cook, Patrick Dungan, Randy Doak
December 06, 2019

Treat you like crap. Went in on a Saturday afternoon. They blow up the radio with the dime down, 350/week get up to 30k credit commercials. Did the credit app. Waited. Waited. Finally the salesman said t More

by Olyivy1
Recommend Dealer
No
Employees Worked With
Red headed guy with glasses
July 17, 2019

Disappointed We came into the dealer today. I wanted to trade my car in the prosseces was simple. They say u bring in 350.00 week get up to 30,000 in credit. Well More

by New yorker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
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