McLoughlin Chevrolet - Service Center

from the moment that I brought my vehicle in till the time it was ready to pickup very professional time it was ready to pickup very professional More

In a panic, due to an active fuel leak in my Chevy Silverado and it being Saturday, I called Allen Webb Chevrolet (absolute garbage customer service and no help) then I called Ron Tonkin (they were bo Silverado and it being Saturday, I called Allen Webb Chevrolet (absolute garbage customer service and no help) then I called Ron Tonkin (they were booked until Wednesday) and then called Mcloughlin and my guardian angel WAYNE answered the phone ! Not only did he offer me to drop it off same day (no appointment and no openings) he said he’d do everything in his power to have someone look at it! How comforting he was and immediately set my mind at ease and I knew I was in good hands! Not only did they make room to look at it, they ordered the parts and had me back on the road on Monday (also with an oil change and inspection)!! I can’t thank you enough for treating me with dignity, respect and empathy (serious lacking in our world today)! Although this location very far for me, I won’t go anywhere else to service my truck! You have a gained a loyal and forever customer. Thank you so much! More

It was a good experience. Faster than I thought it would be Except they didn’t offer to change my fuel filter while it was in there Faster than I thought it would be Except they didn’t offer to change my fuel filter while it was in there More

I’ve been coming to this dealership for over 20 years, 4 purchases, and always get great service! purchases, and always get great service! More

Wonderful dealership with very nice people but was quite shocked at the high price of my oil change shocked at the high price of my oil change More

Blown away by the professionalism and courtesy of the staff. My car was serviced quickly.Kudos to Wayne, 5 Stars ain’t enough. staff. My car was serviced quickly.Kudos to Wayne, 5 Stars ain’t enough. More

Service is good, staff is friendly and helpful. Always feel like they take good car of my vehicle, and communicate well about service. Always feel like they take good car of my vehicle, and communicate well about service. More

They always take care of me quickly and are very courteous. I always seem to call last minute needing a care serviced and they find time to get me in. courteous. I always seem to call last minute needing a care serviced and they find time to get me in. More

To be fair I have to explain that I was 10 minutes late. However I did call them prior to my appointment to let them know I would be late because I was stuck in traffic construction. I had to leave a messag However I did call them prior to my appointment to let them know I would be late because I was stuck in traffic construction. I had to leave a message to let them know I would be late because there was no one to answer the phone. My appointment was for 9:30 and I got there at 9:40. At that time I was told there would be a two and a half hour window for it to be done. I did not hear from anyone that it was done so I called them around 1:00 p.m. . Again I got a recording and again I got no response. I called again about 2:00 p.m. and again got no response after leaving a message telling them I had an appointment at 4:00 p.m. . Finally I called back and just asked for the service department. And asked anyone who would listen if my car was done. After being put on hold for several minutes the person came back and informed me my car was ready. By now it was 3:00 p.m. . Knowing that it was a half hour From the dealership to my house and then a half hour back to the dealership to pick up my car I had to cancel my appointment. When I got back I was given a report on my wheel alignment and no explanation of what it all meant. Needless to say I am very disappointed in the service at this dealership. They are very lucky they even got two stars. Maybe it was just an off day and I will give them the benefit of the doubt but I was not pleased to say the least. The only bright spot was the gentleman who drove me home and drove me back. His name was Dave and he was very friendly and courteous. The cashier was also friendly courteous and extremely busy. But she never lost her cool. More

Got me in on time for my appointment. Service was good. Did a good job on my oil change, but spilled window fluid on the fender of my black car. When I pointed it out they gave me a speci Service was good. Did a good job on my oil change, but spilled window fluid on the fender of my black car. When I pointed it out they gave me a special rag to help clean it up and offered a discount on my next oil change. More