McLoughlin Chevrolet - Service Center

Quick, easy, helpful. Teona Boyer at Chevy McL had me in and out of my morning drop-off for warranty service in under 10 minutes even though I showed up for it 30 minutes e Teona Boyer at Chevy McL had me in and out of my morning drop-off for warranty service in under 10 minutes even though I showed up for it 30 minutes early as the doors opened. She parked my car in the right spot (two attempts on my part were fruitless) and went through a quick checklist for my input and information. I was asked if I needed a ride anywhere after drop-off (didn't need it, thanks though!) and was given a time estimate. If it hadn't been for my inability to follow simple parking instructions, I would have been out of there in under 5. Got my call for pick-up early and they held my car until I showed up far later that afternoon. Another 2 minutes of paperwork and Miss Boyer even helped me navigate a coupon book so save me $10 on the spot. I also got to watch their master tech interact with customer service; that was a professional bunch I wouldn't mind working with. Seriously, if you're gonna spend your money on service, do it here. Fast, easy and they seem to care. Good enough for anyone. BTW: Chevy Spark FTW More

Excellent Service Department When I needed an emergency tire repair, John in the service department took care of me like I was family. He was genuinely concerned and took extra ti When I needed an emergency tire repair, John in the service department took care of me like I was family. He was genuinely concerned and took extra time to make sure I was taken care of, even driving me to work down the street when the shuttle was unavailable. Everyone I encountered in the service department was very professional and friendly, and made me feel very comfortable leaving my car in their hands. More

Outside rear view order assemble for the Silverado on a Friday, was told it would take 2 days as it was being shipped from Reno, NV The appointment was for Monday order assemble for the Silverado on a Friday, was told it would take 2 days as it was being shipped from Reno, NV The appointment was for Monday 8:00 AM on Monday which was a little soon for the replacement part to arrive, but, on Monday Morning it was their and what a relief. No more scotch tape to hold it together. More

Inspection Of Used Colorado McLoughlin Chevy inspected a 2012 Colorado that I was interested in buying from CarProz down the street. The service person, Teona Boyer, was most hel McLoughlin Chevy inspected a 2012 Colorado that I was interested in buying from CarProz down the street. The service person, Teona Boyer, was most helpful in identifying some major work that was required for the truck. She is competent, hard-working, very knowledgeable, and easy to work with. More

Excellent customer service and issue resolution I recently had my 2015 Tahoe serviced two times at Mcloughlin Chevrolet. The staff is great and very focused on giving you the best service and getti I recently had my 2015 Tahoe serviced two times at Mcloughlin Chevrolet. The staff is great and very focused on giving you the best service and getting all issues resolved. The service adviser Teona guided me through the process and was not only very professional but exhibited a true caring for great customer service. All issues have been taken care of and because of Mcloughlin Chevrolet's attention to detail, I now am even more proud to own my Chevrolet Tahoe. More

Fabulous customer service from Maggie! Our Chevy would not pass DEQ for tag renewal. We took it to a local mechanic who indicated nothing was wrong with it, took it back through DEQ and it Our Chevy would not pass DEQ for tag renewal. We took it to a local mechanic who indicated nothing was wrong with it, took it back through DEQ and it would still not pass. At that point we took it to McLoughlin Chevrolet and started dealing with Maggie Brown. Their first pass they found nothing wrong with it as well but indicated they had had problems with the specific DEQ facility we visited. Maggie said they would not charge me a dime as they did not have to do any work. We took it back through DEQ a third time at another facility and it still did not pass. I took it back to Maggie who indicated she would take the renewal papers and have her tech drive the truck through DEQ to work it out with them, pick up our tags for us and would only charge me for their drive time. Before they went back to DEQ the tech started looking at it closer and found a short in the connector due to wiring from a new alarm system that had been installed. He re-wired the system and then attempted to take it through DEQ for us. Unfortunately they would not take the personal check I had given them and at that time Maggie offered to use her own debit card the next day to pay for it so I wouldn't have to go through DEQ a fourth time. I declined the fabulous offer, picked up the truck the next day and it passed DEQ. She only charged me for the re-wiring, did not even include the drive time it took the tech to take through DEQ. Maggie went above and beyond and was more than willing to do anything and everything to help the customer. She provided the type of customer service I will pay extra money for! It was fabulous working with her, we will go back to that dealership anytime we need service or when its time to purchase our new truck! Thank you Maggie. More

Good as Always I bought my car used here at this dealer and that was a pretty smooth experience and very easy, especially since it was my first car that I bought, an I bought my car used here at this dealer and that was a pretty smooth experience and very easy, especially since it was my first car that I bought, and since I bought my car here and live a couple of feet away I use the service department. Its been my third trip to the service department and every time has been amazing. Just today I had probably the best service advisor I have dealt with. She took really good care of me and I was in and out in no time. More

Horrible Service This shop has been the absolute worst experience with a mechanic that I have ever had. They destroyed existing parts, installed new parts incorrectly This shop has been the absolute worst experience with a mechanic that I have ever had. They destroyed existing parts, installed new parts incorrectly, and lied about work that needed to be done. Their techs are incompetent and their management is condescending and rude. They refuse to pay to get the work they have done incorrectly fixed and expect me to bring my vehicle back to their shop so they can cost me even more money and break more parts. Their service department is literally nothing but a bunch crooks. More

They loved my Z06 I took my husbands Z06 Corvette in for service and they took care of it and even replaced the water pump that we didn't know was leaking great job I took my husbands Z06 Corvette in for service and they took care of it and even replaced the water pump that we didn't know was leaking great job More

Friendly service I took my car in for a well-needed service and the staff was very friendly. They gave me a loaner car (a very nice 2016 vs my 2002) while they fixed I took my car in for a well-needed service and the staff was very friendly. They gave me a loaner car (a very nice 2016 vs my 2002) while they fixed some things on my car. Maggie kept me informed throughout the process. Every time I was at the dealership, everyone was really nice and attentive. :) More