McMinnville Jeep Ram

Have used this dealership for the last 3 oil changes and service and the service department employees seem to always be dismissive and have no empathy or compassion. I will be looking for a new location to service and the service department employees seem to always be dismissive and have no empathy or compassion. I will be looking for a new location to service my truck due to their outrageous pricing for an oil change and tire rotation. I just had my invoice, and it cost me with a veteran's discount $411 dollars for an oil change and tire rotation. The pricing has gone up 110 dollars from 6 months ago. I wouldn't mind spending extra for good service but again, the service department employees have zero customer service skills. More

A social media ad was what caused me to contact the dealership. Ryan from online sales was quick to communicate in a welcoming and professional manner, which gave hope of a positive interaction to come dealership. Ryan from online sales was quick to communicate in a welcoming and professional manner, which gave hope of a positive interaction to come. Though once I was contacted from Owen from sales, the lack of a welcome tone and professionalism was apparent. Owen was quick to ask where I lived and noted since I was outside of the city (located one county over), it was reason to not do business since their inventory was low. Based on Owens statements, I would advise focusing your marketing to within the McMinnville area to avoid further requests from clients that Owen will turn away. More

TL;DR They broke a part on my truck and refused to replace it. I recently took my truck in for an issue with the rear window. I had troubleshot the issue myself and been bounced between a couple bo replace it. I recently took my truck in for an issue with the rear window. I had troubleshot the issue myself and been bounced between a couple body and glass shops, and finally took it to the dealer hoping they would have a quick fix. I detailed to the service advisor that only one small part on the regulator for the backlite window was malfunctioning. The cable spooler and motor were working correctly. I demonstrated for him opening and closing the window and was very explicit that the tech needed to focus on only the one part. When I got my truck back, the tech recommended an entire new regulator, to the tune of $1200, the part being only $200. I questioned the advisor, so he, the tech, and I all went out to the truck so the tech could show why he recommended such. He then showed that the cable inside the spooler had come unwound and was fraying and binding, which it was not when I dropped the truck off. When I asked why he hadn't looked at the one part I had pointed out, he said they normally just glue those down. I asked the advisor what the dealership was going to do since they had broken a part that was in working order before they touched it and he said they couldn't be held liable. The next day, I called the Service Manager. I told him the entire story, and he spoke to the tech (the advisor apparently quit that very night), then called me in the morning offering to go half on the labor for the replacement. Since Chrysler lists it as 4 hours for a 30 minute job, that would still be far higher cost than for me to replace it myself, so I refused. I should count myself lucky it's only a $200 part and they didn't break anything else. More