Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
183 Reviews of Meade Lexus of Lakeside - Service Center
Sort by
November 14, 2023
"Advisor" "advises" that your car needs services that they have already performed a few months back. For example change of drivertrain fluid, when it was performed, I was told its once a lifetime thing. they have already performed a few months back. For example change of drivertrain fluid, when it was performed, I was told its once a lifetime thing. Now at last appnt 10K miles later, they again "advised" that my car would benefit from change of drivetrain fluids. They also advised that my car needs new spark plugs, the spark plugs were changed 15K miles back!! This causes the cost of maintenance to go up dramatically. Further, they offer financing of service cost--- at 38% APR!!! That's in the fine print, if you bother to read it, and is a lot higher than credit cards. And here I thought, credit card companies were thieves. I don't expect these tactics from a Lexus dealer. These are tricks belonging to neighborhood used car lots. Its pathetic & takes my confidence away from Lexus. I have 2 Lexus's in my household. I was looking for a third, but after this experience, another Lexus is a strict no. More
by Dr Rungta
Employees Worked With
Chris Coleman
June 09, 2022
Outstanding customer service. Sold my Lexus for a MB. Big mistake. This service center is definitely 5⭐️ Can’t even get a loaner from MB for recalls😡 I’ll be back Meade. Chris & Sold my Lexus for a MB. Big mistake. This service center is definitely 5⭐️ Can’t even get a loaner from MB for recalls😡 I’ll be back Meade. Chris & Lindsay are superstars! More
by tonimp830
Employees Worked With
Chris Coleman, Lindsay Cottrell
September 23, 2020
Disappointed by this dealership service department. Took our car here to have them diagnose a suspension shimmy coming from the rear of the car as well as a liftgate intermittent issue with it not opening/c our car here to have them diagnose a suspension shimmy coming from the rear of the car as well as a liftgate intermittent issue with it not opening/closing under power. They visually inspected both and told us there was no issue. My wife took the car for a drive with them and pointed out the suspension issue, which they acknowledged. Their explanation was that the car is older and all older cars have shimmy's. This is a 9 year old 2011 RX 350 with 134,000 miles. After discussing this further, they insisted that visual inspection is the only method they have to diagnose issues like this. This is far below my level of expectation for a dealerships capabilities. I also refuse to believe that Lexus owners just have to accept severe degradation of suspension quality as their vehicles age past 100,000 miles. Won't be going back here. My local small shop can diagnose things visually. Was hoping for more from Lexus. Disappointed. More
by Lexus Owner1
Employees Worked With
Chris Coleman
March 10, 2018
Ripped of by service department I was just wondering if you have serviced your vehicle yet? This Lexus dealer just charged me about $550.00 dollars, before 15% discount for the 30K I was just wondering if you have serviced your vehicle yet? This Lexus dealer just charged me about $550.00 dollars, before 15% discount for the 30K service, outrageous!!!! Will never buy Lexus again!!!!! More
by NS
Employees Worked With
Lindsay Cottrell
August 31, 2017
Chris Coleman is Awesome! Mr. Chris Coleman is an outstanding service manager. He is extremely knowledgeable, highly professional and consistently provides world class outstand Mr. Chris Coleman is an outstanding service manager. He is extremely knowledgeable, highly professional and consistently provides world class outstanding service. I wholeheartedly recommend Mr. Coleman to all Lexus owners. More
by Patty C
Employees Worked With
Chris Coleman
July 28, 2017
Lindsay Cottrell is fantastic Lindsay Cottrell is a star at this location; professional customer services with a smile. Lindsay was very knowledgeable about the Lexus brand and the Lindsay Cottrell is a star at this location; professional customer services with a smile. Lindsay was very knowledgeable about the Lexus brand and the quality at which our vehicle needed to function. She helped me understand better, what the issue was with our vehicle and handled it accordingly. What is most important to me is that my wife was very happy with the vehicle repairs. This is our first time at this location and we will definitely be back. Thank you Lindsay and the Meade Lexus service staff! More
by ALEXANDER VAUGHT III
Employees Worked With
Lindsay Cottrell
February 21, 2017
Christina in Sevice is outstanding! I want to complement the service at Lexus of Lakeside. Christina goes out of her way to provide remarkable customer service. Appreciate you Meade Le I want to complement the service at Lexus of Lakeside. Christina goes out of her way to provide remarkable customer service. Appreciate you Meade Lexus! More
by Patty C
Employees Worked With
Christina Militello
October 17, 2016
Service Review I wrote a review about this company about a week ago. I want to thank the Service Manager for following up with me and coming to a reasonable solution I wrote a review about this company about a week ago. I want to thank the Service Manager for following up with me and coming to a reasonable solution for the both of us. More
by ND1
Employees Worked With
Christina Militello
August 01, 2016
Best customer service around I have been taking my vehicle to Mead Lexus of Lakeside for a few years and the service has always been outstanding. I have to add that one of the rea I have been taking my vehicle to Mead Lexus of Lakeside for a few years and the service has always been outstanding. I have to add that one of the reasons I am so happy with the service is because of Christina Militello. She has been my service consultant from the start. She is bright, knowledge and so efficient. I will continue to use this dealership and would definitely recommend them. More
by Carol Mac
Employees Worked With
Christina Militello
May 31, 2016
Amazing Service I've owned 4 Rx's now and I continue to go back because of the excellent service I receive every time I go in. The service department is very helpful I've owned 4 Rx's now and I continue to go back because of the excellent service I receive every time I go in. The service department is very helpful and knowledgeable! More
by Patel123
Employees Worked With
Chris Coleman, Lindsay Cottrell, Christina Militello
