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Meade Lexus of Southfield - Service Center
Southfield, MI
651 Reviews
651 Reviews of Meade Lexus of Southfield - Service Center
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September 25, 2015
service visit I just wanna say that I'm very pleased with my service visit with Donald Allen. Hands down Lexus is the best in the industry. Keep up the good work!!! I just wanna say that I'm very pleased with my service visit with Donald Allen. Hands down Lexus is the best in the industry. Keep up the good work!!!!!!! More
by mmr
Employees Worked With
Don Allen
September 13, 2015
Extremely Disappointed I brought my 2008 es350 in for an oil change, a new battery and to repair a damaged side view mirror. Although there was some mis-communication about I brought my 2008 es350 in for an oil change, a new battery and to repair a damaged side view mirror. Although there was some mis-communication about the side view mirror, I felt that the service manager made things right. However, upon receiving my vehicle back and washing it a week later I realized that scratches had been made on the the front grill. I believe that while the battery was being replaced, that it was set on the front grill causing the scratches. Upon further inspection of the vehicle I found that a small gash had been made on the back of drivers seat! I feel that this was done intentionally as the person that repaired the side view mirror the 1st time was probably the same one that had to redo it the 2nd time (no proof) However, when the mirror was repaired the 1st time, the service manager asked me for the repaired part and was upset the the person that had repaired the mirror had Not put the repaired pieces in my vehicle. Again, I have no proof what-so-ever, but if the service person was upset for being called out on not putting the repaired part in my vehicle, and needing to repair it a 2nd time, he may have been upset. It looks like someone took a screwdriver and just dug it into the seat. Again, I have no proof. I do have pictures of these. As a result of this incident, not only will I not buy my new vehicle from Meade, which I was planning on doing, and had already spoken with Jeff my sales person, but will never go back for any reason, nor will I say anything positive about this dealership, ever! My girlfriend has also been receiving her service on her Lexus from Meade, and will cease to do so going forward. We will both be purchasing new cars in the next 30-60 days by the way. To say I am disappointed is an understatement! Ed Marshall More
by Ed48393
Employees Worked With
Kevin the service person was great. , Kevin Ramsey
September 04, 2015
Excellent Absolutely customer orientated. Lexus of Southfield defines excellence in customer service and satisfaction. I purchased luxury cars throughout my l Absolutely customer orientated. Lexus of Southfield defines excellence in customer service and satisfaction. I purchased luxury cars throughout my life. Deciding factor in choosing Lexus was excellent service after purchase. More
by Happy
Employees Worked With
Anthony (Tony) Krajewski
September 01, 2015
Efficient Work Had a great experience at this dealership. Mr. Allen was very welcoming and eager to assist me with the issues of my vehicle. It's definitely a pretty Had a great experience at this dealership. Mr. Allen was very welcoming and eager to assist me with the issues of my vehicle. It's definitely a pretty penny I'm paying for the job to get done but I know my vehicles in good hands and I trust the workers there to take care of my vehicle. More
by Allie1
Employees Worked With
Don Allen
September 01, 2015
Consistent Service I had an unexpected trip scheduled and needed immediate service. Due to the lateness of the hour I wasn't sure if I could get an appointment soon enou I had an unexpected trip scheduled and needed immediate service. Due to the lateness of the hour I wasn't sure if I could get an appointment soon enough. After explaining my situation to Don, he was able to secure me an appointment slot and tended to my vehicles needs. My car performed beautifully on the road. Thx Don! More
by mterrell7712
Employees Worked With
Don Allen
August 31, 2015
Jerry Marx ALWAYS gives me top-notch service Jerry Marx ALWAYS gives me top-notch service, he's always timely and get's me in and out quickly. Very comfortable dealership as well. Jerry Marx ALWAYS gives me top-notch service, he's always timely and get's me in and out quickly. Very comfortable dealership as well. More
by Crest
Employees Worked With
Gerald (Jerry) Marx
August 29, 2015
Service/efficient Tony made my service to my ES350 very pleasant. He was very efficient and professional. When I first arrived Tony was on lunch, saw me and cut his lun Tony made my service to my ES350 very pleasant. He was very efficient and professional. When I first arrived Tony was on lunch, saw me and cut his lunch early to get me taken care off. I was very impressed with his performance in getting me in and out quickly. This kind of service will keep me coming back to Meade Lexus. Thanks Tony and see you next time around. Gerry More
by Handyman
Employees Worked With
Anthony (Tony) Krajewski
August 25, 2015
Great Service Provided by Service Department and I-T Departm There are no surprises here, Tony K has provided stellar service, since I purchased my ES350. I attribute the incredible performance to his care. Whe There are no surprises here, Tony K has provided stellar service, since I purchased my ES350. I attribute the incredible performance to his care. When I contacted him that my Maintenance Service Light appeared, he wasted no time in scheduling me for the service needed. He was able to provide a loaner; upon my return, he spelled out every thing that was done on behalf of my vehicle and explained when the next service would be due. Of course, the great thing about this information is I am able to plan financially for whatever is needed. Yes, it's exactly like setting doctor's appointments, scheduling blood work and any other service. He is proficient, I don't see how I could maintain the vehicle without his knowledge and professionalism. Thank you Dr. K.; Ms. Govan, a brilliantly highly-technological minded young woman. She manages to troubleshoot the issues I have with my Lexus Enform. I was concerned that on 8/20 there was going to be a scheduled update of one of my packages, she went through the system and shared everything that would occur. She is also following an update I hope to receive relative to the text message passage, while driving. The ES does allow you to respond to your texts by clicking on a pre-prepared statement. I can't imagine being without a Lexus in any way. I really couldn't imagine being without the Meade Dealership as a whole, they are Regal and you are always treated not as a customer, but a valued individual and that your product and you are phenomenal. So today, I thank and appreciate Tony K., Marla Govan and Meade Lexus Dealership experience--you have never failed me. More
by Court reporter1
Employees Worked With
The Meade Lexus Dealership, Anthony (Tony) Krajewski, Marla Govan
August 25, 2015
excellent service becasue of Tony in service dept. Tony is always helpful, professional, quick, thorough and ready to help in any way. Bottom line for me, I trust him. We return because of him and Kare Tony is always helpful, professional, quick, thorough and ready to help in any way. Bottom line for me, I trust him. We return because of him and Karen in sales. More
by stacywallach
Employees Worked With
Anthony (Tony) Krajewski
August 17, 2015
We have been going to Meade Lexus for 20 years Service always excellent! Service with Jerry Marx always exceptional and the reason why we keep coming back to Meade Lexus Southfield. We hope it alwa Service always excellent! Service with Jerry Marx always exceptional and the reason why we keep coming back to Meade Lexus Southfield. We hope it always stays this way. More
by Wehbemom
Employees Worked With
Gerald (Jerry) Marx
