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Meade Lexus of Southfield - Service Center
Southfield, MI
651 Reviews
651 Reviews of Meade Lexus of Southfield - Service Center
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March 25, 2015
Beyond the call of duty Dave Ferguson (Service) went beyond the call of duty to accommodate my daughter's needs, arranging a loaner for her and then returning the car to her Dave Ferguson (Service) went beyond the call of duty to accommodate my daughter's needs, arranging a loaner for her and then returning the car to her (3 hours away) when work was completed. I've told the story to several friends, who have been both amazed and impressed. I have always had outstanding service from Dave, in particular, and Lexus of Southfield in general. I can recommend Dave and the service at this dealer without reservation. More
by m. elledge
Employees Worked With
Dave Ferguson
March 05, 2015
Service -- for Tires and Lexus Enform I may not know everyone's title, but I know the job they performed. Thanks to Tony K finding the leak in the seal of a tire that had been a nuisance I may not know everyone's title, but I know the job they performed. Thanks to Tony K finding the leak in the seal of a tire that had been a nuisance. He zeroed in on the problem with the tire and made very specific arrangements to get it repaired. In the meantime, I was provided with a loaner--although without my ES 350 briefly, I see that that Lexus vehicles are just extraordinary. Hoping that my spouse will consider one (any one of them) Tony enhanced that possibility. When I returned, Marla Govan gave me technical support once again, syncing my phone with my own vehicle and highlighting and reviewing the features that are offered with my IPhone. As a senior retention is not my strong suit, but Ms. Govan manages to explain the system and its variations with specificity. I am grateful to Tony and Marla for their professionalism and expertise. Dona Wash More
by dona62
Employees Worked With
Anthony (Tony) Krajewski, Marla Govan
March 03, 2015
Amazing Service My experience with Anthony Krajewski was amazing! He was thorough and accommodating. He went the extra mile and checked my car and found my oil had no My experience with Anthony Krajewski was amazing! He was thorough and accommodating. He went the extra mile and checked my car and found my oil had not been changed in a year, though when I purchased my car from another dealer in another state they had informed me that I had a brand new oil change. If Tony had not checked that for me, I would still be driving around with year old oil! Thank you Meade Lexus, and Tony. I will not go anywhere else for my service! More
by mazalk
Employees Worked With
Anthony (Tony) Krajewski
February 28, 2015
Great Location I had some last minute issues with my vehicle and went there unannounced and they were still able to squeeze me into the schedule to be seen. Mr. Alle I had some last minute issues with my vehicle and went there unannounced and they were still able to squeeze me into the schedule to be seen. Mr. Allen was very helpful and quickly assisted me with getting a rental car so I could still handle my business without having to worry about driving with the issues with my car. More
by Allie1
Employees Worked With
Don Allen
February 27, 2015
Great Work Don! My vehicle needed some major repairs that would cause serious time constraints. After explaining my situation to Don, not only was he able to work wi My vehicle needed some major repairs that would cause serious time constraints. After explaining my situation to Don, not only was he able to work within my schedule but the repairs exceeded expectations! My vehicle was like new again! Totally Satisfied. More
by mterrell7712
Employees Worked With
Don Allen
February 27, 2015
Quick and easy Jerry was friendly and helpful as always. I was in and out in less than a half hour. My car was returned clean and ready to go. Jerry was friendly and helpful as always. I was in and out in less than a half hour. My car was returned clean and ready to go. More
by mrhirschphd
Employees Worked With
Gerald (Jerry) Marx
February 26, 2015
Service performed by Service Department & Technical Services Tony K performed care-service for my 30k mile maintenance, due to this weather my tires can be challenged, he saw to it that they were in suburb con Tony K performed care-service for my 30k mile maintenance, due to this weather my tires can be challenged, he saw to it that they were in suburb condition and very specifically, explained every single service performed, I appreciate his service. On that day for the 30k mile service, I had another opportunity to work with amazing Adam G. he was available to answer all of my questions entering the process by checking me in and getting me into a loaner. Thank you. Tony followed up with the official end of the process detailing all the work done. Tony and Adam are like a Meade-Duo or something! Both independently capable. The service and quality of the Meade vehicles is wonderfully astounding. Also last week, on at least two occasions after purchasing a new IPhone6, I'm learning so much, especially how to get everything in syncing order with my Lexus Enform. Mona took diligent time with me for which I truly thank her for using her skills. But, I had to return, which it turned out there was something I was doing--like disconnecting the Bluetooth from my phone, that marvelous Marla Govan spent an amazing amount of time getting me logged into Enform and connected into the various apps, at least 5 of them available to me in my fabulous ES350. Marla has technical knowledge that was unwaivering. What I also determined, if for any reason she does not know the answer--she doesn't stop until she gets it. She's patient and unrelenting, what a combination. I'm no longer surprised at the caliber of staff that works for Meade Lexus--not one individual has disappointed me. And the front service desk, every single time I come, I feel like I'm at Mama's house, you know where you're welcomed with gracious arms--for that THANK YOU again, Nancy and Kristin. I guess you're just another Meade-Duo that I'm sincerely grateful for. Dona S Wash, ES350 More
by dona62
Employees Worked With
Nancy and Kristin, Anthony (Tony) Krajewski, Adam Grace, Mona Buchanan, Marla Govan
February 23, 2015
Certified Oil Change Tony K has been my Service Consultant since 2010. He's knowledgeable, courteous and always professional. He's very thorough, always making sure that Tony K has been my Service Consultant since 2010. He's knowledgeable, courteous and always professional. He's very thorough, always making sure that all my questions and concerns are addressed. I feel very fortunate to have him as my Service Consultant. More
by Scesaunders
Employees Worked With
Anthony (Tony) Krajewski
February 23, 2015
Jerry is the BEST! Gerald (Jerry) did an exceptional job taking care of all my questions and vehicle needs. He was prompt, polite, thorough and most of all honest. He wa Gerald (Jerry) did an exceptional job taking care of all my questions and vehicle needs. He was prompt, polite, thorough and most of all honest. He was very honest with me about any questions I had pertaining to my vehicle. I didn't have to wait long when I arrived. He took care of me quickly without rushing. He provided quality customer service -- which is something I expect of a Lexus dealership. People like Jerry are the reason I will continue to take my car to Meade Lexus or buy/lease a car again from Meade in the future. Overall, I am highly satisfied. I look forward to visiting Meade Lexus in the near future. Thanks Jerry! More
by ygaines
Employees Worked With
Gerald (Jerry) Marx
February 21, 2015
Superb service! I showed up today a half hour late and they were still able to accommodate me for service. Dave Ferguson went over everything with a fine tooth comb a I showed up today a half hour late and they were still able to accommodate me for service. Dave Ferguson went over everything with a fine tooth comb and made sure he checked every concern that I had even though it was not even a part of the inspection. The wait was minimal and comfortable as always. I really appreciate their first class service and professionalism. More
by nykea.anderson
Employees Worked With
Dave Ferguson
