Meade Lexus of Southfield - Service Center

My overall Customer Service experience My overall experience was great. Dave is patient, courteous, friendly, always explains what I need in laymen terms so I can understand what is going o My overall experience was great. Dave is patient, courteous, friendly, always explains what I need in laymen terms so I can understand what is going on with my car. Overall he exhibits great customer service. More

service David is the best....recently I was driving to Florida from Dearborn Michigan and in South Carolina had a problem with a sensor and my warning lights David is the best....recently I was driving to Florida from Dearborn Michigan and in South Carolina had a problem with a sensor and my warning lights came on...I called Dave and he spoke with a service person about my issue...He called me back and they both thought it was just a problem with the sensor and ok for me to keep going to my destination...he made an appointment for me at the West Palm Beach Lexus dealership for the next day and arranged for me to have a loaner there while they fixed the problem...he contacted me again to make sure everything was taken care of. I really felt like he cared about me as a customer and that " he had my back". This is my third Lexus ( I sold my other two to my brother) and the # 1 reason I keep buying a Lexus is because of the service I receive....not that I don't also love the car! David is the best! More

Outstanding Service I wanted to express my appreciation for the great service Meade Lexus of Southfield, Michigan has been providing to me over the year . I truly appreci I wanted to express my appreciation for the great service Meade Lexus of Southfield, Michigan has been providing to me over the year . I truly appreciaciate your attention with regard to the way you service cars. I value the honesty of my Service Consultant Don Allen and would not hesitate to tell my friends of the integrity at Meade Lexus of Southfield. Thanks so much!!! Keep up the EXCELLENT service. Don Allen and his family at Meade Lexus of Southfield ROCK!!!!! Sincerely, Nina S. More

35000 mile service Jerry Marx was excellent. I was taken early and he explained everything that need to be done. The car was completed early. The work was done to exp Jerry Marx was excellent. I was taken early and he explained everything that need to be done. The car was completed early. The work was done to expectation. More

5000 Mile Maintenance on Lexus ES350 This is an excellent dealership and an excellent service experience. Jerry was courteous, pleasant, and knowledgeable. I had a loaner reserved but c This is an excellent dealership and an excellent service experience. Jerry was courteous, pleasant, and knowledgeable. I had a loaner reserved but chose to wait. The time estimate was 1 hour and 30 minutes and my car was ready in 1 hour and 15 minutes. The waiting room is well-appointed and comfortable. Based on my service experience, I highly recommend this dealership. More

Service Department Anthony Krajewski, et al An Incredible Lexus experience on January 23rd because it relates directly to my safety. Thanks to Tony k, as I called to indicate my tire was rapidl An Incredible Lexus experience on January 23rd because it relates directly to my safety. Thanks to Tony k, as I called to indicate my tire was rapidly going flat, Tony immediately told me not get on the freeway coming to the Lexus dealer because of how rapidly the tire was becoming flat. Also advised me that I needed to pull the vehicle over, I was hesitant, but have known Tony to be so well-informed with my vehicle and the tire went to 0, timing--Tony's timing. Lexus service vehicle came out to my assistance, a real professional, Mike Bui took care of the flat, safely for both of us thanks to Tony. While in the showroom, I spoke with Adam Grace about some personalized plates and other things, always helpful and informed. But the real experience in the showroom was the care given to me by Kristin and Nancy. Not just snacks, but assisting me with some computer needs because of the unexpected time I wound up in your showroom. They run that front area with such diligence, I'm just grateful. But still amazed that Tony took me out of a life-threatening situation we he insisted do not get on the freeway, wow--that's beyond value. Dona Wash More

Great Service Battery needed to be replaced. While in serve, they noted the rear shock was out and they replaced it (covered under warranty). The performed some t Battery needed to be replaced. While in serve, they noted the rear shock was out and they replaced it (covered under warranty). The performed some tune up work and my car feels much better when driving. More

Excellent Service Jerry was very courteous and accommodating even through the largest snowstorm we have had in 30 years. He kept me informed through every stage of the Jerry was very courteous and accommodating even through the largest snowstorm we have had in 30 years. He kept me informed through every stage of the service process and made sure I was completely satisfied with every aspect of the visit. More

Alternator replacement Thorough and professional had to have an alternator and a battery replaced parts and labor were fully covered under an Aul warrenty. Battery was cover Thorough and professional had to have an alternator and a battery replaced parts and labor were fully covered under an Aul warrenty. Battery was covered at a prorated rate. 50%off. Loaner was a new lexus suv< 5000 mi on it great to have under recent snowy conditions. More

Service at Lexus Excellent, fast, friendly, good service. Fast answered all my questions. Resolved all problems. Washed my car... Explained everything. Nice environme Excellent, fast, friendly, good service. Fast answered all my questions. Resolved all problems. Washed my car... Explained everything. Nice environment. I will recommend this place to my friends. More