Meade Lexus of Southfield - Service Center

Fantastic Service!! In town from OH for a funeral. Had a flat tire in the funeral procession line on the way to cemetery -- could it get any worse? Pulled into a discount In town from OH for a funeral. Had a flat tire in the funeral procession line on the way to cemetery -- could it get any worse? Pulled into a discount tire store immediately to our right, who couldn't get the tire for my Lexus until the next day. Had them put on the spare. Checked to see if there was a Lexus dealer in Southfield, which is where we were staying w/friends. What luck -- 5 min. from their house was Mead Lexus. They had my tire in stock. Not only did they put the new tire on my car, but they gave my car a complete inspection, changed a windshield wiper because of a safety recall, washed my car and filled my tank. That was service above and beyond what we ever expected. With that, we were happily on our way back to Cleveland feeling safe & secure. They were absolutely fabulous, super, phenomenal!! Almost wish I lived in Southfield!! More

Very Good This was my 5,000 mile Oil Change and Dave was so surprised to see that my milage was exacaly at 5,000 miles, I told him that I should get a gift cer This was my 5,000 mile Oil Change and Dave was so surprised to see that my milage was exacaly at 5,000 miles, I told him that I should get a gift certificate or better yet a jacket like his, all he could do was laugh...It was amazing, He said that he have never seen that before! More

New timing belt Excellent service and price! Dave Feguson was courteous, polite, and very helpful. The loaner car a GS,, was an excellent and marvelous ride!! Thank Excellent service and price! Dave Feguson was courteous, polite, and very helpful. The loaner car a GS,, was an excellent and marvelous ride!! Thank you! Orest Chornij More

Liaison for School District Don Allen is my service consultant. He is consistently professional personable and attentive to me when I come for service. He does an excellent job. Don Allen is my service consultant. He is consistently professional personable and attentive to me when I come for service. He does an excellent job. More

Commending the job well done for Tony K and Hernando, Nancy Tony Krajewski continues to display outstanding ability in all aspects of his responsibilities relative to the servicing of my ES350. I went in recen Tony Krajewski continues to display outstanding ability in all aspects of his responsibilities relative to the servicing of my ES350. I went in recently for my 20,000 mile service and Tony left no stone unturned. He arranged for the loaner, which had to be overnight because I also had detailing done of the vehicle. When complete, my vehicle was runway-ready! I think one could imagine the pride I feel as the owner/driver of such an incredible riding experience. Each area that I indicated needing service, Tony was already ahead of the game. A rear tire, with a nail in it had been losing air, the mouse pad with the rubber separating. Upon completion, he went over all of the documentation with me. Following that visit, after discovering one of the tires had a specific problem with the rim, Tony completely on top of it, set me back up in the service department and repaired, wow, true attention to detail and being courteous and timely, who wouldn't want that kind acknowledgement? The Wash Family loves it, we appreciate Tony, we appreciate Meade and the service department is extraordinary. Please allow me in the same dealerrater rating to recognize Hernando, he took such time with me a couple of days ago as I was trying renew my Navigation/SOS and I brought a friend in with me, who may be interested in a purchase. He immediately, with his positive skill of interacting with such warmth, kindness and professionalism, presented information to her that she informed me she was glad to know. Therefore, Tony K and Hernando M. and I must give an honorable mention to Nancy, every single time I call, such courteousness and kindness. CUDOS, to the Lexus Meade Team !!!!! Mrs. Dona S. Wash More

Satisfied!! If you're looking for a service consultant who is genuinely committed to the quality of care your vehicle requires, then Don Allen is your guy! His at If you're looking for a service consultant who is genuinely committed to the quality of care your vehicle requires, then Don Allen is your guy! His attention to details and flexibility has been key in optimizing the life of my car & driving experience. More

Great Service Everyone I ran into at this location was so welcoming when I came in. Mr. Allen assisted me in an efficient time and got me the best deal possible. Mu Everyone I ran into at this location was so welcoming when I came in. Mr. Allen assisted me in an efficient time and got me the best deal possible. Mulct appreciated!! More

Great Service! I've been a customer at Meade Lexus of Southfield for 10 years and this was one of the best services I've ever received. Not only did Jessica get me o I've been a customer at Meade Lexus of Southfield for 10 years and this was one of the best services I've ever received. Not only did Jessica get me out in the time she promised, she kept me informed through out the entire process on what was going on & what was needed. More

Collisions Repair Experience To start off, the workers here are very impolite. This has been the worst experience I've ever had to deal with. Here is a recap of what happened: To start off, the workers here are very impolite. This has been the worst experience I've ever had to deal with. Here is a recap of what happened: I hit my car and ruined my rear bumper on 3/3/14. I didn't receive an estimate from Marty of the Southfield Lexus Meade until 4/14/14. After following up numerous times with both the Lexus dealership and my insurance company, I kept getting the runaround. After being fed up with the laziness of both parties, I called the head of my insurance company. That was on 6/5/14. They then proceeded to tell me that they were waiting on the Lexus dealership, because the paperwork was never submitted. So I called Marty once again. Her exact response to me was, "I'm so sorry. It was one of those things that I knew I had to complete, but I just kept pushing the paperwork to the side. It's not like me to work like this. I apologize." Really?! Three months later and you're going to tell me that my car collision paperwork wasn't important enough for you to submit to the proper people? UNBELIEVABLE. After she finally submitted the paperwork, Global Impact Solutions came and picked up my car. That was on 6/16/14. Kim Robbins of Global Impact Solutions told me it was going to take 3 business days to complete. That means I should have had my car back to me by 6/18/14. 3 business days passed, and my car wasn't returned to me. Nor did she pick up the phone to tell me it would be longer than 3 days. I then had to get a second rental car to get to and from work. On 6/19/14, someone from Global Impact Solutions called me to tell me they found further damage to my vehicle, had to get the further costs approved by my insurance company, order the extra parts, and then they can finish it. I now had to extend my second rental car over the weekend as well. My car was finally returned to me on Monday, 6/23/14. And get this – there was a crack in my windshield!!!!!! On 6/24/14, when I saw the crack while driving to work, I called Global Impact Solutions. Kim Robbins said she would be speaking to her manager to see what he could do. She said they would be in contact with me. What do you know? I never heard back. I called Kim again on 6/25/14 to ask what the status was on my vehicle being repaired – again. She said "I spoke to my manager and he now has to talk with another manager". That's just wonderful. Good to know it takes an entire day for managers to communicate with each other. I didn't call Kim on 6/26/14, because I was so frustrated with the entire situation. So today, Friday, 6/27/14, I called Kim again. She was on her lunch break. So I asked for the manager. The person on the phone, who said she was a different Kim, said she paged him, but he didn't hear it. So instead of walking back to see if he was busy, she took my number and said he would return my phone call at his earliest convenience. Irvin (I think that was his name) called me back from Global Impact Solutions. He said that since I waited until the day after my car was returned to me, he doesn't believe his drivers and/or workers caused the damage resulting in the crack in my windshield. He then stated that in the pictures they have of my vehicle, there is no crack. He also proceeded to say that his driver didn't notice the crack while driving my car, which is physically impossible. Not only is it in the most obvious part of the windshield (right behind my rear view mirror), but it also shines when the sunlight hits the crack! Rudely, Irvin started pointing fingers and insulted me by assuming that I was calling to get a “free windshield repair”. If I was the one who caused this damage to my car, I would pay for it. However, I didn't, so I am not willing to pay for your mistakes. Irvin tried telling me that I had to wait until 7/7/14 for him to even think about booking an appointment for me. Then he asked me if I could drive to his shop so he could take a look at it. Okay – so let me get this straight. You took extra-long to fix my vehicle, returned my vehicle with a new damage, and now want me to take it to your shop, which is 22.7 miles away from where I live? I've never heard anything more bizarre than that request. On top of that, he wanted me to drive with a broken windshield for another week plus some before “even thinking” about booking an appointment? If this windshield cracks on me while I am driving it under this condition, I would like to let you know that I will be pressing charges. This is preposterous. I still cannot believe I am driving my vehicle with a damage that your company caused. I have always loved Lexus. Until this experience. I will not be re-leasing with this company, nor will I ever recommend this car company to others. In fact, I will advise them against choosing Lexus. What ever happened to putting the customer first? Just because I am a female and the stereotype is that females “don’t know much about cars,” it doesn't mean you have to belittle me and treat me like xxxx. You clearly need to revisit your tagline of “showing the lengths Lexus goes to pursue perfection”. I can personally vouch against that motto, by 100%. More