Meade Lexus of Southfield - Service Center

Mr.Ahmed Always quick and efficient work done. Soon as I've came in,Dave has taken my car in right away. Really friendly and always a smooth visit to Lexus. Always quick and efficient work done. Soon as I've came in,Dave has taken my car in right away. Really friendly and always a smooth visit to Lexus. More

Best Service Center At Meade Lexus I do not just get the best car service but also the best customer service. You guys are awesome. Thank you for being the best. At Meade Lexus I do not just get the best car service but also the best customer service. You guys are awesome. Thank you for being the best. More

Great service My car always gets fixed right the first time when I bring it to Tony of Meade Lexus of Southfield, Tony always does a great job My car always gets fixed right the first time when I bring it to Tony of Meade Lexus of Southfield, Tony always does a great job More

Convenience and Trustworthiness Whenever it is time to have my LX570 serviced, I know I can easily pick up the phone, call Dave Ferguson, and have a convenient time offered to have m Whenever it is time to have my LX570 serviced, I know I can easily pick up the phone, call Dave Ferguson, and have a convenient time offered to have my SUV serviced. I believe there to be people in the car service industry to perhaps upsell to women, taking advantage of their lack of car knowledge. However, I never feel as though I'm being talked down to. Dave Ferguson always treats me with a great deal of respect. Thank you. More

Service Visit Staff are always professional and courteous. I have never had an issue. Dave Ferguson communicates clearly and honestly as to service related matters. Staff are always professional and courteous. I have never had an issue. Dave Ferguson communicates clearly and honestly as to service related matters. The customer waiting area is great. More

New to town I just moved to Michigan and this is the second Lexus dealer I've been to. This is by far the best I've been to, even better than my home state one. I just moved to Michigan and this is the second Lexus dealer I've been to. This is by far the best I've been to, even better than my home state one. More

Another great experience Tony was great as always! This time he gave me a more detailed report of what my car needed. I will be back in 5,000 miles for my next service. Tony was great as always! This time he gave me a more detailed report of what my car needed. I will be back in 5,000 miles for my next service. More

Service of 2013 Lexus RX 350 My wife brought our Lexus in for regular maintenance (oil change, tire rotation, etc). The Meade Lexus dealership took great care of us and provided a My wife brought our Lexus in for regular maintenance (oil change, tire rotation, etc). The Meade Lexus dealership took great care of us and provided a loaner vehicle so we would not be without a vehicle. More

Meade Lexus is the best! I have been a customer at Meade Lexus for over 20 years. They have always been wonderful. In the past, my service consultant, Danielle LaGossa, took I have been a customer at Meade Lexus for over 20 years. They have always been wonderful. In the past, my service consultant, Danielle LaGossa, took care of my every concern and I was very sad when she moved to manage service at a different location. Although the other service consultants are always friendly and helpful, I did not feel that personal connection as I did with Danielle, who always seemed to care that I was happy with my service. Still, Meade Lexus provides top of the line service and others who work there, such as Nancy at the refreshment center,always give me a warm welcome. This winter, I unfortunately was in an auto accident the day after our first big storm, and my car spun across the freeway, slamming into a snowbank. I immediately went to Meade Lexus once my car was towed out and Marty McAulliffe was right there to assist me. She did a phenomenal job of communicating with the insurance company to make sure all of the repairs that needed to be made were covered. Then, when I had a slight problem with a door that wasn't quite fitted properly after I picked up the car, I let Marty know. She immediately arranged for me to have a Lexus loaner, which they delivered to my home and picked up my car. The issue was promptly resolved and my car returned to me, a day or two later. About a month later a stone hit my vehicle on the expressway, cracking the windshield. The technician (from Safelite autoglass) who replaced my windshield dropped his equipment on the hood of my car, damaging it. I went back to Lexus, and Marty immediately got the estimate written up and had the rental car waiting for me when I dropped my car off. She has been so awesome that I've scarcely noticed not having the car - she has made the transition so smooth. It means a lot to me to feel that the people I work with care about me, Marty rocks! She exemplifies why Meade Lexus is the best dealer in the state! I will never go anywhere else for a vehicle. More

Great Job Tony! Last week I had the opportunity to work with Tony Krajewski in the Service Department. I have dealt with Tony many times before and he has always bee Last week I had the opportunity to work with Tony Krajewski in the Service Department. I have dealt with Tony many times before and he has always been a pleaure to work with and done a great job, but last week he went way above and beyond the call of duty to help my wife and I and we are very appreciative.Thanks again for your help Tony! More