Meade Lexus of Southfield - Service Center

Meade Lexus Best service I have received in a long time! I was greeted when I came in the door and my consultant don did a phenomenal job on his part in getting t Best service I have received in a long time! I was greeted when I came in the door and my consultant don did a phenomenal job on his part in getting the issue fixed. More

My review don allen was very helpful during my visit to meade lexus. I felt very welcome and glad my service went to this location. Everyone is very nice and fr don allen was very helpful during my visit to meade lexus. I felt very welcome and glad my service went to this location. Everyone is very nice and friendl there. More

For the first time in the 9 months of owning this wonderful vehicle, the ES-350 I contacted the dealership to be in touch with the Service Department (On a SATURDAY at 2:00 p.m.) The Operator: Ms. K wonderful vehicle, the ES-350 I contacted the dealership to be in touch with the Service Department (On a SATURDAY at 2:00 p.m.) The Operator: Ms. Kristin Kaspari handled my call, most professionally and friendly. I indicated after having my vehicle serviced earlier that week, my "Needs Maintenance Soon" indicator was coming on. She told me the facts: That Saturdays can be difficult, fewer service staff, shorter work day. It was also realized that the service people I have worked with Tony K and Adam G were not in on this particular Saturday. She asked if she could put me through to either of their voicemail, I stated Adam didn't know which I should and she did. I left him a message, but indicated to her that I would be in on Monday. I contacted my husband telling him I would not be able to get the car in until Monday and what did he suggest. His response: "Bring it home, park it until Monday." I was devastated: "Park my fine Lexus ES-350?" I called Meade back, spoke with Kristin, told her my dilemma per my husband--she said, before I even finished whining about it--"Just a moment...and got me through to Dave Ferguson." I spoke with him briefly, told him the problem he directed me not to do any pushing of buttons while driving--I informed him I was two minutes away--he said, come right in. Clearly, I felt re-born! Dave instantly told me what the problem was when I arrived, the Valet, Kevin got in the driver's seat and took direction from Dave Ferguson and had me dealt with instantly. This may have seem liked a small problem to some, it was big to me if I would have had to PARK the vehicle for the weekend, remember? After Dave and Kevin resolved, I went inside to Nancy's warmth and meeting lovely Kristin for the first time, what an asset of intellect to the Meade Family she is. Also, how wonderful that shortly after Adam G had someone contact me as a result of my voice-message to him and even a phone call, follow up and education of what happened from the Service Man--TONY K. I don't even know how he found it--obviously, the Meade chain of command, staff sharing information. I am not likely to forget the time afforded to me on what may be your busiest day of the week of what could be deemed, 'a little problem,' but I must indicate, I take as much pride in driving and having a Lexus ES-350 as Meade has pride in me possessing one. I am so grateful. Dona S. Wash More

I have been doing business with Dave for many years. He is prompt, friendly and I hope to continue my relationship for many years to come. is prompt, friendly and I hope to continue my relationship for many years to come. More

Tony was prepared for my service appointment at the scheduled time. He had the loaner vehicle ready and worked around my schedule regarding returning the loaner and picking up my vehicle. He also not scheduled time. He had the loaner vehicle ready and worked around my schedule regarding returning the loaner and picking up my vehicle. He also noted my account within the service department to show that I prepaid for service upon purchasing my vehicle to prevent any future delays. He is always courteous and respectful. More

I am the proud owner of a babied Lexus crossover SUV hybrid. My husband also drives a Lexus SUV. Tony and the staff are always helpful in maintaining my car and discussing future maintenance needs. hybrid. My husband also drives a Lexus SUV. Tony and the staff are always helpful in maintaining my car and discussing future maintenance needs. More

Came to bring my Lexus for service per Peaking with Maria and Dale on the phone. When I got there I was told that no one could service it at that time but Maria made sure that everything was taken care of an and Dale on the phone. When I got there I was told that no one could service it at that time but Maria made sure that everything was taken care of and that I wouldn't have to come back to being my vehicle back the next day. She made sure they checked it all out and ordered the part, as well as got me a loaner. She is the very best, from sales all the way through every step in the process! Adam and the rest of the service team were very kind as well! More

Staff is always friendly & courteous. My car is always finished when promised. My questions about the service needed on my car are always answered. I have recommended this service center to others. always finished when promised. My questions about the service needed on my car are always answered. I have recommended this service center to others. More

I am always pleased with the service at Meade Lexus. From the front desk, to the waiting area, to the office to discuss the repairs, Meade Lexus is first class. I've been to many dealerships in the past and the front desk, to the waiting area, to the office to discuss the repairs, Meade Lexus is first class. I've been to many dealerships in the past and have to put Meade at #1 for service. More

The service is good to great as per usual. One concern I have is that I was promised months ago a free gas fill up do to being inconvenieced and Mr. Ferguson neglected to attempt getting this for me. I sti have is that I was promised months ago a free gas fill up do to being inconvenieced and Mr. Ferguson neglected to attempt getting this for me. I still appreciate my dealership experience. More