Meade Lexus of Southfield - Service Center

I have been a Lexus owner a number of years. I found the dealership to be very friendly. When I arrived I was greeted promptly. I enjoyed working with Jerry Marx. He is the only advisor I am willing to work dealership to be very friendly. When I arrived I was greeted promptly. I enjoyed working with Jerry Marx. He is the only advisor I am willing to work with. More

My experience with Mr. Edmonson has been nothing but fabulous, for many years. Mr Edmonson is always professional, honest,and dependable,,your company should be honored to have him on your team..Thi fabulous, for many years. Mr Edmonson is always professional, honest,and dependable,,your company should be honored to have him on your team..This is the reason the service is rated so high by me.. More

Having my car serviced at Meade is stress free experience. Very friendly staff. Just love Jerry. Very knowledgable and kind person. I trust him and his opinion on what my car need. experience. Very friendly staff. Just love Jerry. Very knowledgable and kind person. I trust him and his opinion on what my car need. More

I rated quality of work only 'good' because generally it takes more that a few hours to see if there are issues with service. However, Dave was pleasant to deal with. generally it takes more that a few hours to see if there are issues with service. However, Dave was pleasant to deal with. More

Meade Lexus always provides quality work and friendly service. The waiting area is generally a quiet place to catch up on business. The only challenge they have is that the time to completion tends to service. The waiting area is generally a quiet place to catch up on business. The only challenge they have is that the time to completion tends to run past estimates, although this may be a function of any extremely busy dealership. More

david was prompt, informative, and helpful. he also recommended other items to keep track of to keep my vehicle looking and running great. the waiting area is pleasant, warm, and accommodating for my recommended other items to keep track of to keep my vehicle looking and running great. the waiting area is pleasant, warm, and accommodating for my business and personal pleasure. sw More

Very positive experience! Dave Ferguson was very thorough in explaining the service and setting expectations. Nothing but positive feedback about the dealership! I waited for my vehicle and it was thorough in explaining the service and setting expectations. Nothing but positive feedback about the dealership! I waited for my vehicle and it was presented in an hour with maintenance and recall work complete and fully cleaned. More

Meade is always on time with their service appointments. Whether for sales or service, they greet us with a warm welcome each time and a cup of coffee, like family. The dealership is very comfortable and i Whether for sales or service, they greet us with a warm welcome each time and a cup of coffee, like family. The dealership is very comfortable and inviting. When there for just routine service, Tony always asks if there is anything else about the car that is giving us any concern, which he can look at. Service is completed in a very short period of time, while we wait, most times, and when completed the car is always shining like new. For sales, we have had Karen as our rep for the past 5 Lexus vehicles we have leased. She is by far the most professional, knowledgeable and friendly person in her job and we look forward to seeing her each time when are in the dealership. We have become friends over the years, sharing family stories and remaining close. We can always call on her no matter what the concern and she treats us like a king and queen. More

My experience with Lexus has always been stellar! The customer service I get from Tony is superb! From the moment I drive up to the moment I pick up my car, I am treated like "family". customer service I get from Tony is superb! From the moment I drive up to the moment I pick up my car, I am treated like "family". More

Adam took care of everything the second I walked in. I made it to the dealership an hour early because I left work early anticipating heavy traffic. They still took care of my vehicle well before my sched made it to the dealership an hour early because I left work early anticipating heavy traffic. They still took care of my vehicle well before my scheduled time, and I was back up-and-running extremely quickly. I have absolutely nothing but good things to say about their service team. Keep up the good work guys. More