Meade Lexus of Southfield - Service Center

Don is a really good service consultant. Always with a smile and always trying to make the customer feel at home and satisfied. Thanks for making my experience with Meade Lexus an awesome one Don. smile and always trying to make the customer feel at home and satisfied. Thanks for making my experience with Meade Lexus an awesome one Don. More

Meade Lexus Service Department, Tony Krajewski, have always been dependable, the service is always done correctly, and the entire dealership personnel is always friendly. What more is needed. My histo always been dependable, the service is always done correctly, and the entire dealership personnel is always friendly. What more is needed. My history with them goes back over about ten years and they have always been this way; dependable, jobs always done correctly and friendly. More

My experience at Lexus is always a treat. I came in for my first oil change and I there was a problem with the driver window. I heard wind noises. The problem was caught by technicians my service attendan my first oil change and I there was a problem with the driver window. I heard wind noises. The problem was caught by technicians my service attendant is always keeping me informed. When I picked up my car Maria is always friendly she made sure I was enjoying my new vehicle. Always a pleasure to come to Meade. More

Extremely friendly and helpful staff and pleasant facility. They go out of their way to assist with all of your desires including those not related to your vehicle. facility. They go out of their way to assist with all of your desires including those not related to your vehicle. More

I've been going to Meade Lexus working with Jerry Marx since we moved to Detroit area just a little over two years ago. I have always been very pleased with the overall service. Recently, I took my Marx since we moved to Detroit area just a little over two years ago. I have always been very pleased with the overall service. Recently, I took my car to another Lexus dealership when I was in Columbus. Weather was bad, and my brakes were making noises that had not been there before. I wanted to make sure all was okay before I drove back to Detroit in snow and ice. Dealer told me brakes were fine, but they went ahead and gave my vehicle an inspection and provided a long list of things they supposedly found wrong that would have cost me $569. I passed on having them do any work on my RX330. I was pissed, not knowing if they were feeding me a line of crap or if Meade had not been maintaining my vehicle properly. As soon as I got home, I called Jerry. I sent him over the "report" the other dealership provided. He apologized for what I experienced in Columbus and he would look into it as far as the history of service on my vehicle. He called me back and explained in detail what could not be true in that report. Definitely put my mind at ease. Reason I was in Columbus is that we are moving there. Shortly after returning back to Detroit, my 2004 RX330 was due for its routine oil change and check-up (has 86665 miles on it). While it was being serviced, my husband decided to trade it in for a new CT200H, which we are leasing from Meade. Due to what I experienced in Columbus, I will be coming back to Meade since it is only a 3 1/2 drive, and I have family here, to have my new vehicle serviced. I adore Jerry! I think he is the best!! More

My 350ES had a leaking gasket, which I found out about after going to another dealership for an oil change. I returned to Lexus and found out the problem was completely covered under the warranty. Greg a after going to another dealership for an oil change. I returned to Lexus and found out the problem was completely covered under the warranty. Greg and Adam took excellent care of me and extended me every courtesy possible. Greg followed up with several phone calls letting me know the outcome and expected date that I my car would be returned to me. I appreciated the updates and it took a lot of worry away from me. After Adam found out I had gone to another dealership for an oil change because it was much cheaper than your dealership, he offered me the oil changes at the rate of the other dealership. The crowning glory of the whole experience was the return of my car with a full tank of car and an excellent car wash inside and out. Lexus Meade of Souhfield does not have to worry about me going to another dealership for service again. I HAD AN OUTSTANDING EXPERIENCE WITH LEXUS MEADE OF SOUTHFIELD. Thank you Greg and Adam, for a job well done. You are an asset to your company. Celia Nolin More

When I call to make a service appointment, there is only one person I want to work with and that is Don Allen. Don sees that my car is serviced timely and appropriately. He has given me his cell phone n one person I want to work with and that is Don Allen. Don sees that my car is serviced timely and appropriately. He has given me his cell phone number to reach him directly. And he responds via text message to me, which means I get/have prompt, timely, fast, informative communication with Don regarding my car. He has even texted me on his day off to assure me of the status of my car's service. He always has a loaner car available for me to use while my car is in service. He is well prepared and ready for my appointments when I come for service. He is knowledgeable as to the mileage/repairs needed. He wants to make sure I am satisfied with the service to my car and he will see to it that my car is washed and clean upon returning it to me. Don is my 'go to' person in service at Meade Lexus. Meade is lucky to have Don Allen. More

Adam Grace has always provided exceptional service, for this reason I will continue to have my vehicle serviced at Meade Lexus Of Southfield and I recommend this dealership to others. I greatly appreciate this reason I will continue to have my vehicle serviced at Meade Lexus Of Southfield and I recommend this dealership to others. I greatly appreciate the professional and honest service I receive from Adam Grace and Adam Staton. Thanks for making each visit a pleasant one. Tonya Washington More

I actually live closer to the other Lexus dealership, but choose to drive a few extra miles because of the customer service in Southfield. Tony is great and although I know that I am going to spend money whe choose to drive a few extra miles because of the customer service in Southfield. Tony is great and although I know that I am going to spend money when I see him, (smile) he makes it very pleasant. I have also purchased 2 cars from this dealership and Dave was wonderful. Between the sales staff and the service staff, I think I will continue to drive a Lexus for a long time. More

Tony has excellent service for any customer. If i forgot my appointment, he gives me call (my busy schedule). He understand that i don't know about the car, but he's willing to explain it to me. That's why my appointment, he gives me call (my busy schedule). He understand that i don't know about the car, but he's willing to explain it to me. That's why i have two lexus truck. More