Meade Lexus of Southfield - Service Center

Bought two Lexus cars from there. The service quality has dropped significantly in the past years. The wait time is getting longer and longer with advanced appointments. Recently, there was a recall on my dropped significantly in the past years. The wait time is getting longer and longer with advanced appointments. Recently, there was a recall on my RX. It is a quite major work so the car has to be kept in the dealer for a while. I requested a loaner car. My appointments have been rescheduled three times due to the availability of their loaner cars. I was always notified at the very last minute. At the third time, I already drove there and they told me that no loaner car is available and you had to leave and make a new appointment. They don't even feel sorry about this. I wish I could gave no star on this dealership. No more business with this dealer and, maybe Lexus either (as it is the only Lexus dealer in my area). Strongly suggest potential customers to go somewhere else. More

Dishonest and disrespecful I brought my car to Meade Lexus of Southfield on Friday 8/2/19 for a scheduled airbag recall. Upon arrival they asked if I had any other issues with I brought my car to Meade Lexus of Southfield on Friday 8/2/19 for a scheduled airbag recall. Upon arrival they asked if I had any other issues with my car and I mentioned that the front headlight was out and that I tried to replace another headlight in it but this did not work. The service specialist I worked with assured me that Lexus was very reasonable and always works with customers to provide excellent service. Upon scheduling my appointment, I also discussed with the service specialist that I needed to be out of there by 2, as I had scheduled travel I needed to accomodate. He assured me this would not be an issue. At 2:30 pm, the service specialist came up to me in the waiting area and told me he had bad news. He told me that they were able to fix the airbag (recall) and the headlight ($290). However, he said, after doing those repairs, my other headlight went out and it would cost me another $290. I told him that I had no issues with the other headlight ever and that it was working just find the night prior, and that they should repair it and not charge me since it was working without issues prior to arrival there. He then went to get the service manager, Gregory Edmonson, who provided some of the worst service I have ever received. Gregory was rude, dishonest, and disrespectful to me. He told me that I am responsible for the repair of the other headlight and that I would have to pay in full. I told Gregory that I would not pay for it and that they should repair it since the issue occurred on their watch. Gregory told me "You are not going to stand there and tell me how to do my job." He also said to me that it is not his responsibility to maintain my vehicle for me. I explained to Gregory that I maintain my vehicle very well and that it seemed like too much of a coincidence for me to come in and pay $290 for one headlight to be changed and suddenly, while my car is there, the other one stopped working and to have to pay another $290. In an extremely non-genuine and near-mocking tone, Gregory said "I don't think that's a coincidence at all." At this point, I was extremely frustrated with the situation and completely regretting ever scheduling service at this Lexus at all. He told me to wait so he could speak with the car mechanic. Nearly half an hour later, Gregory returned to tell me that the headlight had only flickered and was actually working properly once they tightened the bulb down (why they needed to tighten it down, since they weren't supposed to be working on that headlight, I do not know). I'm not sure whether they were just trying to get me to pay another $290 for another headlight or if they genuinely saw an issue with my headlight, the latter of which I highly doubt. And on top of all that, I was an hour and a half late getting out of there when I needed to leave by 2 pm and explicitly explained that when I made my appointment, to which they agreed and said everything would be done by 12 pm. I will never go back to Meade Lexus of Southfield again and I warn all Lexus or potential future Lexus customers to avoid at all costs and go elsewhere. More

False Advertising While searching your inventory for ES-350, I came across SKU: 040950. The Car list for $47662. When you look under details, it offer lease of $379/mo While searching your inventory for ES-350, I came across SKU: 040950. The Car list for $47662. When you look under details, it offer lease of $379/mo for 36 mons. $3999 due at signing. When I called your dealership to inquire further, I talked to Maria (if I got the name correct). She tells me that lease is not for this car. But for a car that lists something like $41000. When you click the lease information, it takes you to a page which essentially repeats the lease numbers. If what Maria told me is correct then Your advertise is false. More

Liars! Liars! Liars! I recently bought a used car from Mariah Boynton. When it came down to signing the papers, we decided to have another look at the car. Going over it a I recently bought a used car from Mariah Boynton. When it came down to signing the papers, we decided to have another look at the car. Going over it again we found that the keyless entry didn’t work yet the push button start did. The dealer as well as the person taking us through the process of signing (Michael Dugan) told us if it didn’t work in a couple days, to bring it back and they would fix it. A couple days go by and the keyless entry still did not work. Took it back to them and they brought out Gregory Edmonson. He tries to fix the car but does the very least to fix the car. He fiddles with the entertainment system for less than 5 minutes and couldn’t find the problem. So he explains to me that they won’t be able to fix it and if I want it fixed I’d have to go to Audi themselves to fix it and that I would have to pay for it out of pocket. Outraged as I am, another man whose name is Miguel Nouhan. He comes out with an attitude like he owns the place. He tries to tell me that the sticker that came with the car is wrong. So I asked if I take it to Audi, would they take care of the money that they would charge me again. Mr. Nouhan said no, they would not. I asked them how come and I began to tell him that I was promised that if it didn’t not work to bring it back and they would fix it. Now here’s where it began to make me really upset and angry how he dealed with it. Mr. Nouhan said “I never promised anything” and said “show me in writing where I promised to that” in a very aggressive tone. We went back inside and Miguel Nouhan said “give the car back to us and I’d rather sell the car to someone else that would enjoy it more than you” in a very condescending way. I used to like this place but after having that experience they will not see me or any of my many friends that I have referred to them. Sorry but they shouldn’t have a tone such as that and they shouldn’t make any promises that they wouldn’t live up to. Absolutely ridiculous and unacceptable. More

Car Service Pick up - Got stood up twice I scheduled my Lexus RX 350 car service with Meade Lexus of Southfield for the second time in past 5 days and nobody has bothered to show up or even m I scheduled my Lexus RX 350 car service with Meade Lexus of Southfield for the second time in past 5 days and nobody has bothered to show up or even make a courtesy call about not picking up the vehicle. Last week , I scheduled it for Thursday (3/22/3018 at 7:30 AM) morning pickup and today (3./28/2018) at 10:30 AM, and for both of them ,they did not even care to call or showing up for the pickup. I am deeply disappointed with such behavior and hope them to get better. More