Meade Lexus of Southfield - Service Center

I am currently driving my second pe-owned Rx300, and I will never buy anything else, just because of Mike Stoijadinov in the service department! Being a single female, I have had my share of horror storie will never buy anything else, just because of Mike Stoijadinov in the service department! Being a single female, I have had my share of horror stories AFTER I purchased an American made car! Whenever, anyone mentions that I drive a "foreign" car, I immediately explain that the few problems that I have had, were taken care of immediately and with courtesy. I am in sales, and I feel like I live in my vehicle. How great is it that I have my Lexus! I feel safe and secure, and I know Mike will keep me safe on the road. After driving GM products for over 20 years, I can tell you that I will never buy another one. I will admit that I have looked and driven some of the new GM products, but they do not come close to the comfort and looks of Lexus. Lexus of Southfield have the best service guy ever!!! Because of him, I will be looking for a newer Lexus soon. More

Jeff, my service consultant, makes my service call very easy. He always has a loaner ready for me and my car is completed when promised. If I decide to wait for my car, they complete the work as quickly as easy. He always has a loaner ready for me and my car is completed when promised. If I decide to wait for my car, they complete the work as quickly as possible. I would recommend Lexus to anyone who asks. More

Gentlemen: The service I receive from Mead Lexus of Gentlemen: The service I receive from Mead Lexus of Southfield is always OUTSTANDING. The staff is extremely welcoming and they consistently greet Gentlemen: The service I receive from Mead Lexus of Southfield is always OUTSTANDING. The staff is extremely welcoming and they consistently greet me with a smile when I enter the service area. When I enter the welcome area after a long day of work, Nancy sees me coming and immediately starts making my favorite winter drink hot chocolate with milk. NOW THAT IS SERVICE. My service consultants Greg Edmonson and Donald Allen keep me abreast on my through maintenance checks up for my Lexus with 88K miles. This enables me to make an informed decision on the timing of my next visit and the associated cost. THAT IS SERVICE… because I am not surprised! In addition Greg and Don are always extremely professional and courtesy with me. These are the reasons why I come back to MEAD Lexus in Southfield. Everyone there does a great job, but it is Nancy, Greg and Don that personalize my service!!!! Thank you for the opportunity to express how I feel about the Mead Lexus team in Soutfield... OUTSTANDING!!!! Sincerely, Renee Shepherd (Proud owner of a 2008 IS 350 Lexus from Mead Lexus of Southfield) More

I arrived at the dealership on a busy Friday morning without having an appointment for service. I was treated with a great deal of respect and told that they would be able to give me an appointment and without having an appointment for service. I was treated with a great deal of respect and told that they would be able to give me an appointment and take care of my car and have it completed even before the end of the day! Everyone was very helpful and considerate. Jeff Byrum took care of me, as he has in the past, and everything was completed in a super timely fashion. Jeff is a real gentleman and an advocate for the dealership and the product. I have and will continue to recommend this dealership. This is my second Lexus and I love the dealership, product, and service. Thank you. Helen More

Hi, when we first arrived, the tech opened the door for me. Shorty after another tech brought me my service invoice and shook my hand. He was very polite and courteous. The air condition was a little high. me. Shorty after another tech brought me my service invoice and shook my hand. He was very polite and courteous. The air condition was a little high. The work itself did not take too long. More

Very friendly customer service and it was easy to make appointment. Service was done quickly and loaner car was acceptable. Unfortunately, car was present due to recalls from Lexus so this is one negati appointment. Service was done quickly and loaner car was acceptable. Unfortunately, car was present due to recalls from Lexus so this is one negative against company but not dealership per se. Complimentary wash was done carelessly but otherwise I am pleased with the service. More

Meade Lexus of Southfield is an excellent dealership. I have purchased two CPOs from them and have been very satisfied with the service that I have received over the years. The first purchase in 2000 was have purchased two CPOs from them and have been very satisfied with the service that I have received over the years. The first purchase in 2000 was excellent, the second in 2004 was not excellent but decent due to an initial issue with a change in the price originally quoted. This was resolved. I enjoy taking my vehicle into this dealership. I am always treated promptly and with respect. The services reps have earned my trust and respect. I appreciate the loaner vehicles and the niceties such as coffee and snacks. More

From start to finish it could not have been a more positive experience. Danielle was waiting for me at my appointment time with a loaner also ready. My RX was just in for scheduled service but was r positive experience. Danielle was waiting for me at my appointment time with a loaner also ready. My RX was just in for scheduled service but was ready at the time Danielle said it would be. Service was complimentary this time which made it even better! More

I took my IS350 to Meade Lexus because of a malfunctioning driver side headlight (auto leveling system quit working and the headlight was pointing straight down). The first visit I was told me malfunctioning driver side headlight (auto leveling system quit working and the headlight was pointing straight down). The first visit I was told me they didn't have the part to complete the repair and sent me home. No problem there. The follow up visit also seemed to smoothly as the completed repair only took about an hour and a half. However, that evening I went out and discovered my headlight was now illuminating the trees overhead and not the road. Nice. OK, call to set up an appointment to get the headlights aimed properly, got a "sorry" by that was it. How silly of me to assume that since it was not completed properly the first time that it would be righted the second. No, it appears they "fixed" the wrong headlight because my driver side headlight is still aimed at the trees but the other side is now aimed for 10 feet in front of the road. I'll take my service needs to another Lexus dealer from now on. More

I recall from my Consumer Behavior course in my MBA days, on average a satisfied consumer tells three other consumers about his or her positive experience. An unsatisfied consumers tells 10 other consumers a on average a satisfied consumer tells three other consumers about his or her positive experience. An unsatisfied consumers tells 10 other consumers about the negatives. It’s a psychology thing. These days, the internet allows an unsatisfied consumer to tell thousands of others. All the more reason for businesses to avoid creating extremely dissatisfied customers. I have had a such an unsatisfactory experience with the Meade Lexus of Southfield, Michigan, recently that all the Lexus’s massive advertising machine and all the cappuccino makers in the show room cannot cure. My 2005 Lexus ES 330 was read-ended with some minor damage. I took my vehicle in for an estimate to this dealership. My insurance was AAA and the dealership representative indicated that they where a AAA “Certified Direct Repair Shop” and could get this done with no need for an estimate from AAA and very quickly. There would be no loaner vehicle, but the repair would only take a week or two. Since there was no loaner, I brought the vehicle back on December 22nd, 2008, and was promised that I would have it back by Jan 5th, when I had to go back to work. From around the 28th of December on, I left messages for the rep to check the status of the repair. Each time I got a call back from someone else from a Detroit repair shop indicating that they had not started work my vehicle, or waiting on an estimate from AAA, waiting for parts, etc. No work was being done. I finally got a call back from Meade’s rep on the 2nd of January, whom unapologetically told me that it wasn’t their fault. It was AAA’s, who had not given them an estimate. I reminded her that they were a “Certified Direct Repair Shop” and they had said they didn’t need an estimate. She said that status was revoked by AAA; of course through no fault on Meade’s, it was my insurances fault. Naturally, when I had dropped off the vehicle she told me nothing about this revocation. Had I known this I would not have left the vehicle with them. I specifically had looked for a AAA Certified Direct Repair shop. The Meade Lexus representative only repeated “sir it’s not our fault. It’s AAA sir. Sir, they came late for an estimate, sir we can’t order any parts without an estimate, etc.” Sometimes the word “sir” is used to inflict extreme irritation, and she was fabulous at it. So she wouldn’t even give me an estimate of when the work would be done, how long I should plan for a rental. Nothing. “We don’t know sir, depend on when we get the parts.” It was the unreliability of the carrier pigeons they used, I suppose, that caused them not to be able to make any sort of prediction on delivery dates. So I called over the weeks that came, once every few days. Car pooled some, borrowed a clunker (with a jammed driver side door which I had to get in through the passenger door) and tried roll with the punches. On the 17th of January, 4 weeks later, the car was ready. I inspected it and there was water in the truck. They hadn’t sealed the new bumper properly. The left rear taillight was also bulging out noticeably. So the car went back for this fix up. Of course I didn’t hear from them for another week. On the last Thursday when I called they said it would be ready the next day, but they couldn’t let me know when. So my ride and I had to be on standby the whole day, it takes two people to go get the car. On Friday, at 5:00pm they called to tell me the car was ready and that they closed at 6:00. Intentional? I hope not, but it sure looked like they didn’t give a flying hoot about the inconvenience they had caused me for five weeks and still were till the last minute. They were just adding a bit more insult to injury. Needless to say, I had to wait till the next day. When I went to pick up the car, there was still water in the trunk, and this time my nice tan leather seats and my wood trimmed steering wheel were stained by some dark thick sticky silicon-like material. My son, who had driven me there was furious and wanted to walk back in and talk to the manager. I told him to forget it, let get the heck out of here. I figured I’ll have it cleaned and detailed somewhere else. I just didn’t have what it took to talk to those people. My consumer behavior Prof used to say the customers who stop complaining were the most worrisome ones to companies. “That means they are in the final stages of consumer dissonance, when they switch brands and really don’t care to complain anymore, because they don’t care about that company any longer.” And that’s were I am. I had been taken care of by Acura for my last two vehicles over the prior 8 years. Then I thought to switch to Lexus for a change of scenery. Now this puppy is getting traded in for an Acura. Oh, one final note: AAA’s bill: $5300, for a minor bumper repair! Now I also understand the reason they lost their AAA certification. As for Meade Lexus of Southfield, Michigan, the search e More