Meade Lexus of Southfield - Service Center

Vehicle service I brought my car in for routine service. Was greeted promptly by the staff. My service was completed in a timely manner. I would definitely recommend I brought my car in for routine service. Was greeted promptly by the staff. My service was completed in a timely manner. I would definitely recommend this dealership to friends and family. More

Over charge service fee and bad service I went to this dealer to get new battery, the service rep. show me the charge was new battery $185, lab. fee $65, 49months thru 84months $25 (credit) I went to this dealer to get new battery, the service rep. show me the charge was new battery $185, lab. fee $65, 49months thru 84months $25 (credit) total $225 plus tax, then I found out the battery is $118, and pro rate is 25%, the total should $118 - $29.50 +$65=$153.50. OVER CHARGE MORE THAN $70. the high level management should watch and maintain your prior repetition. John More

Thank you! Dealing with Tony is always a pleasure. He is one of the most trustworthy people I've dealt with and always makes me feel at ease when I come in for s Dealing with Tony is always a pleasure. He is one of the most trustworthy people I've dealt with and always makes me feel at ease when I come in for service. More

Service at Lexus - A Phenomenal Experience! My review is on behalf of a basic wonderful experience at Lexus, every single time I come in. But Friday's experience, March 11th with my Service Adm My review is on behalf of a basic wonderful experience at Lexus, every single time I come in. But Friday's experience, March 11th with my Service Administrator Tony K--let's say, I really didn't think he could out-do any of my other positive service experiences, but he did. Yes, he serviced the vehicle with its needs, seeing that I'm close to 50,000 miles on my ES350. I asked him about an appraisal, he was very forthcoming with that information and he enhanced the possibility of my looking into purchasing or leasing a hybrid, more importantly just doing a trade-in. He speaks so favorably of all the Lexus vehicles. Because I know of his history in their repairs or service, I really really listen to any information he can share regarding my looking into another vehicle. I didn't realize the 2016 ES350 had so many changes to it, because I've been perfectly content to keep my 2013. Tony has skills not only in the service center--but also in the showroom--I'm just saying, you won't find a more engaging employee with full-blown honesty about the Lexus vehicles. I sincerely appreciate his knowledge of Lexus!!! More

Service Jerry Marx and others there are truly service professionals. i even find the that folks who work behind the reception desk to be very friendly and he Jerry Marx and others there are truly service professionals. i even find the that folks who work behind the reception desk to be very friendly and helpful. More

Service visit I would like to take the time to express my appreciation and gratitude for the service I received at Meade Lexus of Southfield. From the moment I pull I would like to take the time to express my appreciation and gratitude for the service I received at Meade Lexus of Southfield. From the moment I pulled in until the final paperwork, I was treated kindly and with the utmost respect. I wish I could recall the names of the young men who drove my car away and returned it. They were very nice young men. Special thanks to Don in service who took the time to explain, thoroughly, the whole process and what occurred regarding my service. I really appreciated knowing what's going. Don Allen is a great asset to the company. The ladies at the desk were awesome as well. More

Customer Service Excellence I highly recommend Meade Lexus of Southfield, MI. I have leased 7 Lexus SUV's from super sales manager Karen Klaasen. She takes customer care to a I highly recommend Meade Lexus of Southfield, MI. I have leased 7 Lexus SUV's from super sales manager Karen Klaasen. She takes customer care to a new level of excellence. The service department from the from scheduling an appointment, to the front desk greeters and service managers like Dave Ferguson make it a pleasure to do business. More

Great job My service consultant, Donald Allen, did a wonderful job, took good care of me, and keep me well informed about what was going on with my vehicle. He My service consultant, Donald Allen, did a wonderful job, took good care of me, and keep me well informed about what was going on with my vehicle. He accommodated all my needs and is a excellent service consultant. More

Excellent job-3-4-16 My rep, Donald Allen, is an awesome rep and employee. He also takes great care of me and accommodations are wonderful, thoughtful, and very helpful My rep, Donald Allen, is an awesome rep and employee. He also takes great care of me and accommodations are wonderful, thoughtful, and very helpful More

Awesome service Whenever I go to Meade Lexus for service I always get treated great! The treat customers with respect, and they make me feel like family! Whenever I go to Meade Lexus for service I always get treated great! The treat customers with respect, and they make me feel like family! More