Medford Ford Inc.

Excellent Service I received a recall notice for my F150. Came in for my appointment and waited less than an hour. As always, friendly staff and great service. I received a recall notice for my F150. Came in for my appointment and waited less than an hour. As always, friendly staff and great service. More

Outstanding customer service I have purchased two vehicles from Medford Ford. I ran into a couple service issues I needed completed and each and every time Tim and his staff went I have purchased two vehicles from Medford Ford. I ran into a couple service issues I needed completed and each and every time Tim and his staff went above and beyond to resolve my issues in a timely and very manner. That have exceed my expectations each time I was there. I greatly appreciate the outstanding customer service and friendly atmosphere at Medford Ford service department. Thank you Tim, Ryan and Guss. More

INCOMPETENT STAFF Worst service ever from a dealership and I have owned over 20 new cars in my lifetime. My New 2016 Mustang with 4k of miles on it had a bumper issue t Worst service ever from a dealership and I have owned over 20 new cars in my lifetime. My New 2016 Mustang with 4k of miles on it had a bumper issue that needed to be adjusted because the gap was off meeting the body of the car. They claimed the car was hit or had prior damage and they were not going to touch the car, so I went and inspected the car and could not find any evidence of any repair or damage as he stated. I spoke to the manager about my concerns and showed him the car was never hit nor had it ever had any bodywork done to it. He then stated to me that he made a mistake. (That's a big mistake don't you think?) Now he agreed to fix the bumper but after them had it for a week and I returned to pick up the car the bumper was worse and now is bowing and sticking out of the fender along with scratches around the taillight. I show the manager the damage they caused and they claimed they never touch the car. They had the car for a week and never repaired the car; in fact, they made it worse. I took the car to another Ford dealer who fixed the car and told me they don't know what the other dealer was talking about and after 1 day they had fixed the car and properly. I cannot figure Medford Ford out, what kind of mechanics do they have working for them? More

Excellent experience I was at Medford Ford to talk to someone about the possibility of turning in my very old car for a newer, better one. I was feeling quite anxious, as I was at Medford Ford to talk to someone about the possibility of turning in my very old car for a newer, better one. I was feeling quite anxious, as I'm a 70 year-old woman, retired, and I had not bought a car for many, many years. However, when the salesman, William Herschell, came over and reached out his hand, I began to feel a little better. After our conversation began I truly did begin to relax. He seemed to know exactly what I needed and he assured me he would do all he could to find something for me and help me along with the process. He was friendly, kind, understanding and extremely knowledgable. Did I mention that he has the patience of Job? When I left Medford Ford in my new little red car, I still felt a bit anxious (this is a big deal!) but I remembered Bill said I could call him with any questions I had. I'm very grateful that he was there to help me. More

Trouble with Ford Focus and Medford Ford took care of it! I am thrilled with the amazing help and customer service I received at Medford Ford. I was having a very difficult time with a newer Ford that I had I am thrilled with the amazing help and customer service I received at Medford Ford. I was having a very difficult time with a newer Ford that I had bought at another dealership and the Sales dept at Medford helped me tremendously. I was able to give back my car and get into a brand new Ford with no problems. I highly recommend Medford Ford to anyone who is looking for a new or used vehicle. The sales team is amazingly helpful and are genuinely concerned for their customers! More

Best Buying Experiance EVER! I am 54 years old & I have purchased many cars over the years. I purchased Chevy from 1977 to 1987. After MANY problems with GM in my entire family in I am 54 years old & I have purchased many cars over the years. I purchased Chevy from 1977 to 1987. After MANY problems with GM in my entire family in the 80's, we all switched to Ford. My first Ford was a 1986 Ford Escort. We drove that car 177,000 miles before the wiring harness went bad on it. We then got a 1997 Ford Escort that we drove for 17 years & put 180,000 miles on it before we had engine trouble & had to trade it in. We went to Medford Ford to the service department first. They told us the engine was seized & needed to be replaced. We didn't want to do that on a 17 year old car. We are on a tight budget, so the service department didn't charge us one penny for the evaluation on our old car. We went to the sales floor & Joe Benasutti was our salesman. He was outstanding in helping us pick out a vehicle that was affordable to us. We picked out a left over 2013 Ford Fiesta, but we have problem credit due to me loosing my job back in 2008. Their new manager, Mike Burgholts worked the banks & was able to get us approved on that vehicle with 0% APR, very little down payment & a great, affordable monthly payment. From the service department right up to sales & management, Medford Ford was the BEST buying experience I've ever had. I will be buying ALL my cars from there & will refer al friends, co workers, neighbors & family members to Medford Ford. They treated us like royalty even though we have problem credit. THANK YOU Joe, Mike, Kevin, Gus & Tim. Best Regards, Jim Romano. More

I spent over a week discussing the purchase of a certified used car with one of the salespeople at Medford Ford. The salesman sent me pictures, service details, etc from the dealership and I told hi certified used car with one of the salespeople at Medford Ford. The salesman sent me pictures, service details, etc from the dealership and I told him that I intended to buy it. The salesperson knew that I was coming from out of state (about 300 miles) to purchase the car and we settled on a day for me to come check out the car, purchase it, and drive it home. As I was IN THE MIDST of traveling to the the dealership, the salesperson e-mails me to tell me that the car has sold, but that conveniently, he could offer me the same car with about 10,000 less miles and $6,000 more expensive. Either the whole thing was a scam, or the people there are simply idiotic enough to think that $6,000 can easily materialize out of thin air... or even worse, that I would still give them business after their shady dealings and breaking an agreement. Not to mention, the salesman was hardly apologetic for the time and money wasted trying to arrange/travel to the dealership. In fact, he tried to blame me for not "securing" the car, despite our verbal agreement for purchase. So, essentially, if you are looking to get ripped off by a slimy car salesman, head over to Medford Ford - they'll be happy to disappoint, I'm sure. More