Medford Volkswagen

Ryan, our salesman, was very approachable and easy to talk to, didn’t make us feel obligated to buy a car, show us different options, understood our needs and must haves and was respectful of our budget. talk to, didn’t make us feel obligated to buy a car, show us different options, understood our needs and must haves and was respectful of our budget. Overall the staff was very friendly and accommodating and our experience at Lithia Volkswagen was wonderful! More

Today was a simple oil change. Thankfully I purchased a Lifetime Oil Change when I purchased the Car. It cost $0.00. Bravo! Lithia VW! Lifetime Oil Change when I purchased the Car. It cost $0.00. Bravo! Lithia VW! More

I had a positive and fantastic experience with my vehicle purchase! The staff was friendly, kind, patient, and knowledgeable. They were understanding and helpful with my young sons that were with me. They purchase! The staff was friendly, kind, patient, and knowledgeable. They were understanding and helpful with my young sons that were with me. They were able to accommodate my desire of purchase, and in the short time frame required. Overall, a very pleasant experience. Definitely recommend! More

I liked that I didn’t feel pressured and they were willing to negotiate price. I also appreciated that they took time with me and even allowed my husband to drive when I came back a second time with h willing to negotiate price. I also appreciated that they took time with me and even allowed my husband to drive when I came back a second time with him. More

Hi, I have had a very interesting experience with this dealership. I bought a 2013 VW passate. I had it delivered to me in California. Then the check engine light came on on the way to the smog shop. Uh o dealership. I bought a 2013 VW passate. I had it delivered to me in California. Then the check engine light came on on the way to the smog shop. Uh oh. well they toke the car back that day and gave me a loaner car on the spot in California. that was 3 weeks ago my Passat tdi is still in the shop with an emissions system fault. BUT these guys have worked hard to get this car back to me. Used cars break heck new cars break all the time kinda the nature of the beast. Justin in service has worked super hard to get this car fixed for me and has kept me posted on all his attempts to repair the silly thing. They have given me a 2020 Tiguan for my family to drive and don't care how many miles I put on it. I have bought a lot of cars in my life and I have nevre had a dealership work this hard or be this nice when something goes wrong. Though the broken car is frustrating. I still give these folks 5 stars for the effort they have put into both making sure my family has a sold car to drive while mine is getting fixed and the effort they have shone in making sure the Passat has no more problems when it gets back to me. Good job Lithia of Medford Thanks for your help through this challenging sale. More

Horrible. I am still calling everyday to try and get simple problems fixed. They are polite but have a hard time getting anything done. They really don’t look like they have much to do but they don’t wa simple problems fixed. They are polite but have a hard time getting anything done. They really don’t look like they have much to do but they don’t want to help. More

Everything was perfect! The service techs were very kind, understanding and prompt. They expedited the service as soon as my part came in. They knew that I was in an urgent situation being stuck in a kind, understanding and prompt. They expedited the service as soon as my part came in. They knew that I was in an urgent situation being stuck in another state when my car broke down arriving into Oregon. I have never had such a good service in my entire life with any other car I’ve owned. Even though I live six hours away, I want to bring my car all the way back up there when it’s due for its 60,000 mile maintenance. I have never had such a good service in my entire life with any other car I’ve owned. Even though I live six hours away, I want to bring my car all the way back up there when it’s due for its 60,000 mile maintenance. In my opinion, that says a lot considering I live 15 minutes away from a Volkswagen dealer here in Santa Rosa California. I sincerely appreciate everything they did for me. I also bought an extended warranty With your finance department and your finance guy Was extremely helpful and prompt as well. More

Dissatisfied with my whole experience. Car dealers that only care about another sale. A rip off. Not honest. Double check everything before you sign the line. only care about another sale. A rip off. Not honest. Double check everything before you sign the line. More

We were treated with respect, attentiveness, patience, and the sales person, Kyle answered all my moms very thorough questions. Zac the sales manager went above and beyond to fix a few things immediately. and the sales person, Kyle answered all my moms very thorough questions. Zac the sales manager went above and beyond to fix a few things immediately. He changed my moms opinion of Lythia to a positive one! More