Melbourne BMW

Continuing review, runflat tires wear quick and uneven The runflat tires that BMW is trying to charge me at $300 per tire at lease end should have a 60k mile wear warranty on them. This car had 30k! Im a w The runflat tires that BMW is trying to charge me at $300 per tire at lease end should have a 60k mile wear warranty on them. This car had 30k! Im a woman, moderate driver and not in the habit of spinning tires, lol! These run flats are known to wear very uneven, predominantly on the sidewall eventhough rotations were done (or so they claim) by BMW during service intervals. Toyota and Honda were involved in a mass suit last year that paid back owners/lessees the excessive costs and wear on run flat tires. I had 4 tire incidents during the 3 years and had to buy 2 new tires already. I will dispute the lease end charge. More

They hit you hard after lease end! I had a pre inspection on my 3 yr lease end today for a 2015 BMW 428i. Dustin, the inspector said I needed 3 new tires at the cost of $900! This car h I had a pre inspection on my 3 yr lease end today for a 2015 BMW 428i. Dustin, the inspector said I needed 3 new tires at the cost of $900! This car had no dents, dings, interior issues, was clean inside and out. I am disappointed, yes a dealer can insist, but I just turned a VW GTI in next door to them that I leased at the same time for my son (same dealership) and they were far more lenient plus I had a really nice guy inspecting it. Dustin is the weak handshake nitpicker you dont want at the end of your lease. I would lease elsewhere next time. More

" Great customer service " My service adviser Ben Martin, was very nice and professional. He always kept me updated about my car. Even the master mechanic Cesar, was friendly an My service adviser Ben Martin, was very nice and professional. He always kept me updated about my car. Even the master mechanic Cesar, was friendly and explained everything to me. My car is fixed and running great again thanks Ben ! More

Great Service! Had a great experience at Melbourne BMW. Great staff, honest and professional. They were fast and efficient. Everyone from the receptionist to the Had a great experience at Melbourne BMW. Great staff, honest and professional. They were fast and efficient. Everyone from the receptionist to the car washer was friendly. Even the technician came to speak to me about my car. More

Excellent customer service The service adviser, Rachel Rowland, went out her way to get my car serviced on time. She kept me advised on the progress and called when completed. S The service adviser, Rachel Rowland, went out her way to get my car serviced on time. She kept me advised on the progress and called when completed. She was very knowledgeable about the service requested and my car in particular. Her friendly approach made me feel very welcome and appreciated. More

Service Department Rocks I have been to 3 different BMW dealers and this service dept is the best by far! Service Manager Renee was knowledgeable and fair. Happy customer. I have been to 3 different BMW dealers and this service dept is the best by far! Service Manager Renee was knowledgeable and fair. Happy customer. More

A Pleasant Buying Experience - A Remarkable Dealership A car purchase for me has never been something I looked forward to. I know now, I was just purchasing at the wrong dealerships. From the moment I co A car purchase for me has never been something I looked forward to. I know now, I was just purchasing at the wrong dealerships. From the moment I contacted Melbourne BMW inquiring about a Pre-Owned M235i listed on the Internet, to the moment I handed the check to the business manager, I was treated with patience and professionalism. They made me feel like I was the most important person in the building. The sales consultant Sean M, the business manager Dewayne G., and general manager Sean D. are passionate about meeting the needs of their customers. I left the dealership a happy person, and look forward to a lasting relationship with this remarkable team and their incredible automobiles. More

Treated Me With Respect Unlike another luxury car dealer nearby, Melbourne BMW treated me with respect and kindness. I tell everyone I know about them and will continue to. Unlike another luxury car dealer nearby, Melbourne BMW treated me with respect and kindness. I tell everyone I know about them and will continue to. More

Easier than I thought Buying a car always seems like a tedious drawn out process. Sean was very knowledgeable, didn’t waste time, and there wasn’t any nonsense. I knew wher Buying a car always seems like a tedious drawn out process. Sean was very knowledgeable, didn’t waste time, and there wasn’t any nonsense. I knew where I needs to be on my trade, and where I wanted my new payment to be. Everything worked out perfect. So happy with my experience. More

New car shopping is a pleasure at Melbourne BMW I’m currently on the market for a new car, and I have been working with Salesman, Sean McAleney. He has been extremely helpful and knowledgeable. I am I’m currently on the market for a new car, and I have been working with Salesman, Sean McAleney. He has been extremely helpful and knowledgeable. I am planning on purchasing an I8. I feel very confident that Melbourne BMW will provide me with the perfect vehicle. More