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Melloy Chevrolet
Los Lunas, NM
16 Reviews
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Showing 16 reviews
February 07, 2024
Took my truck in for service and they had it for over 3 months. They claimed it was because GM would not send the parts but apparently GM did not get any requests for the parts until I started filling comp months. They claimed it was because GM would not send the parts but apparently GM did not get any requests for the parts until I started filling complaints with GM. Second time they had the truck for over a week and told me three different lies on why my truck was not ready. Come to fined out the diesel mechanic was out and they couldn’t do anything without him. After the issues with the truck and the horrible dealerships that GM has I will never buy another GM product again. More
by Odellelectricalservices
Employees Worked With
Odellelectricalservice@gmail.com
Helpful November 13, 2023
Is there not a 0 rating? My husband bought a truck from Melloy Los Lunas and he gave them a huge down payment, within a month my husband passed away from a stroke. I was le My husband bought a truck from Melloy Los Lunas and he gave them a huge down payment, within a month my husband passed away from a stroke. I was left with 1/2 my income… and a truck that had only 500 miles on it, but I couldnt afford the payment on it… asked Melloy to refund my money, but not a penny was refunded to me, not even the money that my husband paid for additional warranties. Tried to get BBB to help but it didnt help at all.. The bank that had the loan told me the dealership could refund almost all of the money if they wanted to.. obviously it’s more important to them to keep my money than get a good reputation, so here is your score for today 0, no heart or compassion all about making a buck.. so sorry my husband trusted you. More
by NanG
Employees Worked With
Financing not sure of the name
August 20, 2023
These trucks will go into "limp mode" if DEF runs out. Gotta love how the EPA will screw Americans for the "environment", but I digress. I called Melloy Chevrolet of Los Lunas and asked to be wait-list Gotta love how the EPA will screw Americans for the "environment", but I digress. I called Melloy Chevrolet of Los Lunas and asked to be wait-listed to have my 2023 Duramax 1500 reviewed for a necessary SW update for DEF level not updating before going on a 1100 drive to another state. The person on the phone made every excuse to not allow me to drop it off a week before I left to have the SW updated. They acknowledged that there was a factory recommended update but they could not allow me to drop off the truck because everyone else was scheduled and there was never any time for diesel work. Everyone in the state was backed up 2 to 3 weeks. I called a different Chevy dealership. They let me drop it off and called me two days later that the issue was corrected and that there was no charge to me. They wished me a safe trip. Melloy is just the new name for the Brad Francis dealership that took lots of loans of federal COVID loans out for employees they didn't have under multiple business names. Same businesses and same bad service. I should have known better when I called. More
by Six7One
Employees Worked With
I don't recall
June 22, 2018
Poor, Wait, "worst" service I've ever had. I am not one to rate a company. I give them the benefit of the doubt. NOT HERE. I took my truck in to Brad Francis service department. But was treated I am not one to rate a company. I give them the benefit of the doubt. NOT HERE. I took my truck in to Brad Francis service department. But was treated smuggle and it just didn't matter if I was there or not. I would of rather had a root canal... Really. I'm Talking about the service department. I brought my truck in about a recall. He was unprofessional and it seemed like he didn't understand the process. I wish I could remember his name. I wanted to get the truck serviced also. Change the oil in the motor and transmission and do the 100.000 service.. I was ready to spend about $1,000 to get everything up to speed and it was due. But after this gentlemans attitude. I wouldn't ever go back. Maybe it was because I was a girl that he tried to over talk me. Talk to me in circles and then try to sell me something that I didn't even need. The estimate was ridiculous and HE was just a jerk. I knew what i wanted him to do with the truck, but he just felt shady and like i was wasting his time. In short. I wouldn't go back due to the attitude this guy had and the coldness that he showed. If you do go there, beware and you might want a second option, if you can get through the rudeness and snarkness. More
by Heathermom
Employees Worked With
I wish I could remember.
February 13, 2018
Still WAITING I purchased a 2017 silverado ,I noticed some rock chips on the fender &on roof next to windshield , a ding on right rear cab .I brought it up to the s I purchased a 2017 silverado ,I noticed some rock chips on the fender &on roof next to windshield , a ding on right rear cab .I brought it up to the salesman . He took pitchers & told me he'll let the body shop know & will get back with me .This was in Oct.2017. Still waiting . I would call to the salesman ,they would tell that he's with a customer to leave him a message .Still waiting. I'm not exaggerating about this . I recommend go elsewhere . More
by Raymond Jaramillo
Employees Worked With
Antonio
December 15, 2017
Very unprofessional sales reps as well as sales managers. I went to this dealership with the intentions to purchase a new vehicle. The three sales reps were new and had no idea of how to purchase a vehicle. T I went to this dealership with the intentions to purchase a new vehicle. The three sales reps were new and had no idea of how to purchase a vehicle. The process was long and very unsatisfying. After two hours I left because they did not wish to honor their words and continued to attempt to up sale. Don't waste your time here. The sales reps looked and dressed as street venders. STAY AWAY!!!!! More
by Jerrym
Employees Worked With
numerous
October 21, 2017
Satisfied Best customer service, keeps us coming back. We feel comfortable like family! After all that is their slogan (Buy from us and your family) Always l Best customer service, keeps us coming back. We feel comfortable like family! After all that is their slogan (Buy from us and your family) Always leave there with a SMILE 😊 More
by Rosie
Employees Worked With
Jake Marquez
January 05, 2017
Horrible experience, stay away from this dealership Horrible experience. Bought a car here in November. It's now January and they still have not paid the loan for the lease they bought me out of, which Horrible experience. Bought a car here in November. It's now January and they still have not paid the loan for the lease they bought me out of, which puts them in breach of contract and threatens my credit - leaving me with two loans and just one car. Getting a hold of someone to fix a problem is very difficult. Last month they told me there was something wrong with my contract and that I had to drive an hour and a half down to fix their error (since when does the dealership demand that the customer drive out of her way to fix THEIR mistake?). It took days of unreturned phone calls to resolve the issue. Stay far away from this dealership. More
by alh387
Employees Worked With
Mike, Rick, Danny
September 14, 2016
Brad Francis Chevrolet continues to spam me I purchased a vehicle through a buying service, and gave them a unique e-mail address so I could track who would use the address. Brad Francis Chevro I purchased a vehicle through a buying service, and gave them a unique e-mail address so I could track who would use the address. Brad Francis Chevrolet was one of the dealerships that was offered the chance to fulfill my request. Rick Tellefson has been sending marketing messages to this unique e-mail address on a monthly basis. I have sent replies asking to be removed from their mailing lists. The requests have not been acknowledged, and I continue to receive unwanted pitches. If they won't take care of a simple request to take you off their marketing lists, imagine how you'll be treated in person! More
by John
Employees Worked With
Rick Tollefson
July 05, 2015
Held hostage Once you walk through their doors it is almost impossible to leave. they use one stall tactic after another to keep you there. It took two hours just Once you walk through their doors it is almost impossible to leave. they use one stall tactic after another to keep you there. It took two hours just to find out the price of the vehicle. After offering only $1000 for a vehicle that retails for $15,000 it took another three hours to get our key back. More
by Dave
Employees Worked With
Many
